You are exactly right, Mr. Conley, certainly the Macs aren't on the level of the Avid systems. I thought we were talking about Macs and PCs. And my work might be perceived as being small time in many respects, though not at the level of doing weddings etc. Having just retired myself I have no desires to "graduate" to an Avid system.

But once again, we have strayed from the point I was hoping to make with my original post, which was never the superiority of Macs.

Let me try once again (for the third time).

After purchasing BIAB I was excited about using the real tracks and revisited the website to purchase additional RealTracks. When I did I discovered RealBand and was really pumped. I then realized it was only available for PCs so I wondered what they had to pay for it. Keep in mind I had just purchased the program. When I found that PC users received the new version with RealBand included for a price lower than I paid for the old version without it, my excitement over my purchase diminished instantly. I called and spoke to BIAB reps, stated my case and expressed that I felt this situation was not a good policy from a PR standpoint. I don't think any company would want their customers to feel as I did when I made that discovery. I asked that if my comments might be passed along to the decision makers. They suggested I post my case in the forums.

My emotions probably got the best of me and I came on a bit strong. But that's exactly my point. I don't believe PG Music or any other reputable company would want to have a policy that would generate those feelings to new customers.

Though I was a loyal BIAB customers for years, I had not used BIAB for quite some time, in fact I couldn't even load my old version on my computer so in essence I was starting over.

I believe a much better policy would be for PG to offer the current Mac version, once the PC version has been released, for the price at which the new Mac version will be sold. Sort of a pre-purchase of the new version, and allow the buyer to use the current version until the new version is released. Otherwise the options for the buyer are to wait until the new version is released or face the possibility of having to pay twice. There is another thread in this forum dealing with this exact issue (see "When does the 2011 version for Mac come?) That just doesn't seem like good business to me.

Who wins with the current policy? Not the customer considering purchasing who decides to wait and certainly not the one who does purchase unless the new version is released within thirty days. And not PG Music if the potential buyer waits and then cools on buying. It's a lose-lose situation. Why not make it a win-win situation and create positive PR vibes for PG Music at the same time?

Last edited by inzoney; 12/19/10 09:52 PM.