PreSonus support smells like dirty socks with Limburger(sp?)cheese stuffed inside. You can get help on the forums, but I have had similar bad support issues with my FireBox from them. Also, with that version of Studio One, they disabled the ability to use VST/VSTi if I recall. Confirmed just now. In order to get any non-native plugin support, you have to buy the 'Pro' version. Ridiculous.