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Hi,

The MasterClass series and Multimedia Performance series were recently updated to build 76, which make them look much nicer on Vista/Windows 7. Thanks a lot for that!

Any chance that we get the same facelift for the Video Guitar series?

Regards
/Bjorn

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Hello Bjorn,

Yes, they are available here:
http://www.pgmusic.com/support_vgl.htm


Andrew
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Bad start. I have both blues, both rock and all 3 jazz video lessons so I was excited to see this. I downloaded the two blues files first, ran then and nothing. I cannot launch either program. I see that the update modified the exe files to today, but I cannot get either program to launch, either on their own or through the BIAB Practice dialog.

I am running Windows 7-64 bit.

(Rebooting didn't help either.)

I was able to use my old disk to downgrade back to build 74. What's up?

John

Last edited by SmoothJohn; 08/05/11 10:05 PM.
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Works fine for me, on Windows 7-32 bit. Thanks!

/Björn

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Hello John,

Not sure - it is working great in our testing on Windows 7 64bit. Could you email a summary of your system info to support@pgmusic.com, and the crash report if possible? Is there anything unique/unusual about your computer that you can think of? An easy way to print out system info is to go to Start | All Programs | Accessories | System Tools | System Information. Then, go to File | Export and save as a text file.


Andrew
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Thank you Andrew. The email is sent.

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The installers worked fine for me; however, I must say that I upgraded to build 76 from the previous build 74 patch.

Of course, successful implementation means you must select the correct folder in which to install the patch.


John

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Andrew's been working with me, but still no fix. Here is the event error log from windows. I post this on the off chance that a working tech cruising the forums has happened to have seen this before

Log Name: Application
Source: Application Error
Date: 11/08/2011 10:33:18 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Basement
Description:
Faulting application name: advanced_comping_high.exe, version: 0.0.0.0, time stamp: 0x2a425e19
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000374
Fault offset: 0x000ce653
Faulting process id: 0xfd8
Faulting application start time: 0x01cc58a8f475dc66
Faulting application path: C:\bb\101 Guitar Comping - High Strings\advanced_comping_high.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 337df02e-c49c-11e0-892c-90e6ba924312
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-12T04:33:18.000000000Z" />
<EventRecordID>34658</EventRecordID>
<Channel>Application</Channel>
<Computer>Basement</Computer>
<Security />
</System>
<EventData>
<Data>advanced_comping_high.exe</Data>
<Data>0.0.0.0</Data>
<Data>2a425e19</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17514</Data>
<Data>4ce7ba58</Data>
<Data>c0000374</Data>
<Data>000ce653</Data>
<Data>fd8</Data>
<Data>01cc58a8f475dc66</Data>
<Data>C:\bb\101 Guitar Comping - High Strings\advanced_comping_high.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>337df02e-c49c-11e0-892c-90e6ba924312</Data>
</EventData>
</Event>

Thanks to Andrew and to any other sympathetic person reading through this.

John

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Well here we are, 5 years later. I still have the same computer. When I upgraded to Win 10, I thought I'd give it a try again. Nothing. Yesterday, I thought What the heck? So I tried again. Bingo! Something in the deep, dark corners of windows video upgrades brought the updates to life for me.

Go figure!

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