Previous Thread
Index
Next Thread
Print Thread
Go To
Page 1 of 2 1 2
Beginners Forum
Joined: Nov 2017
Posts: 16
G
GarryH Offline OP
Enthusiast
OP Offline
Enthusiast
G
Joined: Nov 2017
Posts: 16
Hi,

I frequently get the error message: "you do not have the RealTracks that is required for this style or solo".

I have the UltraPlus PAK for Mac, and in ~/Applications/Band in a Box/Real Tracks/ I see 990 folders, each folder having 24 .bt0 and 24 .m4a files.

Is it possible that there are styles that I don't have, or perhaps I've done something wrong in the installation?

Are there other explanations or ways to check?

Many thanks for your help.

Beginners Forum
Joined: Nov 2017
Posts: 16
G
GarryH Offline OP
Enthusiast
OP Offline
Enthusiast
G
Joined: Nov 2017
Posts: 16
Just to add, I have the .dmg files for RealTracks 01 to 277.

Is this all of them? I'm wondering if perhaps I could have missed installing 1 of them (there are 15 files) - is there an easy way to check this (since each .dmg file has different styles, with a non-straightforward mapping between RealTrack number and style).

Also, just to confirm, I have the latest Mac build (184 released on Nov 2).

Again, thanks for any help.

Beginners Forum
Joined: Jul 2000
Posts: 25,861
Veteran
Offline
Veteran
Joined: Jul 2000
Posts: 25,861
Welcome to the forum. In the Windows version of BIAB, we would go to the Options menu, What Add-ons Do I Have. Look for something like that on the Mac and you'll see a complete accounting.


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
Beginners Forum
Joined: Jun 2012
Posts: 18,354
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 18,354
Garry

If you have the Ultra-Plus Pak it's likely you don't have all possible real-tracks require for the styles.

As mentioned, check in the What Add-ons Do I Have item.

Also, if you can provide more detail of one of the styles you try unsuccessfully, we might be able to confirm further.

Welcome also to the forums.


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Beginners Forum
Joined: Dec 2016
Posts: 274
Apprentice
Offline
Apprentice
Joined: Dec 2016
Posts: 274
Ive got 2017 ULTRA and if Mac has same RTs as Windows theres 277 sets excluding any Extra RT special buy sets so you should have them all.


BiaB2022PLUS,927. every extras pack I can find ;-),Sonar7XL,Win 10
Beginners Forum
Joined: Jul 2000
Posts: 25,861
Veteran
Offline
Veteran
Joined: Jul 2000
Posts: 25,861
Wendy is right; the UltraPak is supposed to have all the RealTracks except any bonus paks. I'm thinking some of the RealTracks were installed to the wrong place? We need more info to help.


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
Beginners Forum
Joined: Nov 2017
Posts: 16
G
GarryH Offline OP
Enthusiast
OP Offline
Enthusiast
G
Joined: Nov 2017
Posts: 16
Hi,

I'm resurrecting this old post, as I never did manage to get to the bottom of it, and I've just upgraded to the 2018 UltraPlus Pak, and I still seem to be having lots of missing files. I didn't provide enough information in my original post, so hopefully I have this time:

In the RealTracks Picker, I get the error message that some RealTracks are installed incorrectly, and that I should rebuild. When I select Rebuild and Fix, I get the following message:
42 RealTracks have r*.st2 iles in the BB Soloisgts folder, but no RealTracks in the folder /Applications/Band-in-a-Box/RealTracsks. Either install RealTracks again, or point to correct RealTracks folder in RT settings. Then press REBUILD button to re-build.
It then indicates that I should look atet RealTracks that are N/A. Including tracks that are N/A, there are 819 items in the list; excluding these, there are 573. Does this indicate there are 246 missing files (even after having re-downloaded all RealTrack files?)
Similarly, if I go to Style Picker and limit by Category, it shows the number expected for UltraPak, and the number found. Across every style, the number found is considerably less than the number expected. For example: EVERYTHING JAZZ: [UltraPak= 2029] [found=1662]; EVERYTHING COUNTRY: [UltraPak= 2470] [found =1887]
I spoke with someone on the online help, who suggested I should reinstall all RealTracks. This took a considerable time to complete, however, having done so, it has not resolved the problem.

In addition, I now notice that there are other things missing: if I filter in the Style Picker to styles with video RealTracks that are found/present, there are no styles showing, and if I filter by NOT FOUND, there are many showing. Also, when I use Open Song, many of the songs are greyed out, and can not be selected. Is this content also missing?

Under 'What Add-Ons, do I have, the following are listed under 'These Add-ons were not found':



You have all of the Style disks (unless we've made some new ones)
-------------
Soloist Disk Sets : 12 A.LaverneMainstrm,13 A.LavernePent
-------------
You have all of the RealDrums sets (unless we've made new ones).
-------------
RealTracks sets in /Applications/Band-in-a-Box/RealTracks/ : 127- Groovin' Jazz Funk, 128- Gypsy Jazz Latin, 129- Gypsy Jazz Waltz, 130- Mike LeDonne - More Swingin' Piano & Organ, 131- More Swingin' Jazz Guitar, 132- Paul Franklin - Pedal Steel Country Soloing, 133- More Brent Mason Country Soloing, 134- Praise & Worship Power, 135- Praise & Worship Believe, 136- More Swingin' Country: Bass, Guitar, Fiddle & Piano, 137- John Jarvis Rockin' Piano, 138- '60s Soul, 139- Folkie 16ths, 140- Texas Blues-Rock Shuffle, 141- Pop 16ths Ballads, 142- Pop 16ths Medium, 143- Dixieland - Fast Rhythm Section, 144- Dixieland - Fast Soloists, 145- Jazz-Funk Breezy, 146- Jazz Fusion Soloing, 147- Mike LeDonne Bossa, 148- Solo Accompaniment Jazz Guitar, 149- Pedal Steel Country with Paul Franklin, 150- Fancy Fingerpicking, 151- Praise & Worship - Promise, 152- Country Drivin' 8ths, 153- Bluegrass Waltz & More, 154- Brent Mason Classic Country, 156- Texas Blues-Rock: Straight-8ths, 157- Texas Blues-Rock: Rock 'n' Roll, 158- Modern Dance Pop, 159- Folk-Pop Ballads, 160- Jazz-Funk Movin', 161- Mike LeDonne Jazz Waltz Organ, 162- Dixieland - Medium Rhythm Section, 163- Son Montuno, 164- Bolero, 165- John Jarvis Country Piano, 166- Praise & Worship - Modern Groove, 167- Country Boogie and More, 168- Western Swing Soloists, 169- Killer Country Soloing, 170- Texas Blues-Rock: Slow Groovin' 12:8, 171- Medium Folk-Pop 8ths, 172- EuroDance, 173- Celtic Bouzouki and Guitar, 174- Pop Mandolin, Piano, and Guitar, 175- Texas Blues-Rock: Smokin' Blues Sax, 176- R&B Horns, 177- Guajira & Guaracha, 178- Dixieland - Medium Soloists, 179- Guitar - Jazz and More!, 182- More Pedal Steel Country with Paul Franklin, 183- Country Soloists: Sax and More!, 184- More John Jarvis Country Piano, 185- More Killer Country Soloing, 187- More Fancy Fingerpicking with Brent Mason, 188- Slow Background Pop Horn Section, 189- Blues Baritone Sax with Gary Smulyan, 190- New Orleans Boogie!, 191- Funky Electric Piano & More, 192- Dance: GirlPop, 90s & more!, 193- Dance: Disco & More, 194- Jazz Pollwinners 1 - Great Saxes: Phil Woods & Gary Smulyan, 195- Jazz Pollwinners 2 - Pat Martino Guitar, 196- Jazz Pollwinners 3 - Killer JazzSwing Rhythm Sections, 197- Jazz Pollwinners 4 - Killer Bossa Rhythm Sections, 198- Jazz Electric Piano, 199- JazzPop Piano, 200- New Orleans - Swingin' Pop, 201- Brent Mason Nylon & Electric, 202- Folk & Country Bouzouki, 203- Country Waltz, 204- Country Shuffle, 205- Country Award Winners - Mandolin (Andy), Piano (John) & Resonator Guitar (Rob)

All of the RealTracks are installed in the path: HD/Applications/Band in a Box/RealTracks, and I have read/write access to the folder. The folder size is 75.65 GB and contains 79255 items.

My system is as follows: 2017 iMac; 4.2GHz i7, 32 GB; OS 10.14.1. I am using Band in a Box version 2018 (Build 258) and I have the UltraPlus Pak (2017) and the UltraPlus Pak 2018 upgrade.

Many thanks for any help. smile

Last edited by GarryH; 12/03/18 10:52 AM.
Beginners Forum
Joined: Nov 2017
Posts: 16
G
GarryH Offline OP
Enthusiast
OP Offline
Enthusiast
G
Joined: Nov 2017
Posts: 16
Really hoping someone can help! Anyone?

Beginners Forum
Joined: Jul 2000
Posts: 25,861
Veteran
Offline
Veteran
Joined: Jul 2000
Posts: 25,861
I’m really sorry to hear this wasn’t resolved.

The Andy Laverne is normal; that was a one-time purchase several years ago. Many don’t have it.

The numbers you are showing appear to me to be a minor problem, but I’m not minimizing your desire to make sure you have everything. You’ve given us more data now - good. I’ll check my results against yours tomorrow when I get to my Mac.

If you call Support they can help, but right now they are slammed with questions about the new release.


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
Beginners Forum
Joined: Nov 2017
Posts: 16
G
GarryH Offline OP
Enthusiast
OP Offline
Enthusiast
G
Joined: Nov 2017
Posts: 16
Thanks for the reply, but it’s more than just wanting to ensure I have everything: it’s very frequent that I’m encountering file not found errors whenever I load RealTracks, which makes the whole program largely unusable for me, since I wasn’t looking to use MIDI tracks.

I have contacted support, but I appreciate they will be busy with the new launch, but hoping I can resolve it reasonably quickly.

Beginners Forum
Joined: Nov 2017
Posts: 16
G
GarryH Offline OP
Enthusiast
OP Offline
Enthusiast
G
Joined: Nov 2017
Posts: 16
Tech support were extremely unhelpful: the first time, they told me to reinstall the RealTracks file (around 20 files); after this didn't work, they just told me to re-download and reinstall everything from scratch, but on both occasions without first identifying what the problem was. I was hesitant to do that without first identifying the problem since if was a lot of files to re-download and re-install, without knowing if this would fix the problem, and whether there might be a more straightforward solution, if the problem could be identified. I was told that if I wanted more support, to call them by phone, rather than through the web portal. frown

Eventually, I got them to at least tell me that with my package, (UltraPlus Pak 2017, and 2018 UltraPlus upgrade), the BIAB folder should be 120GB+ (mine is 96 GB) - the RealTracks and Soloists should be 99 and 13GB (mine are 76 and 8GB) - so clearly, there is a lot of missing content, but that doesn't explain why. The problem isn't solved by reinstalled the RealTracks files (tried that), so it looks like I have no option but to start again, but that's very frustrating, since I don't know what caused the problem in the first place, and don't know after installing more than 30 files, whether this will resolve the issue...

I don't know if this will fix it, but I would have appreciated better tech support, to try to identify the problem.

Last edited by GarryH; 12/04/18 04:40 PM.
Beginners Forum
Joined: Nov 2017
Posts: 16
G
GarryH Offline OP
Enthusiast
OP Offline
Enthusiast
G
Joined: Nov 2017
Posts: 16
So, since I had kept many of the dmg files to download, the re-installation wasn't so bad, and has worked:

In case this happens to anyone else, and the numbers are useful, I'll finish off the story: now when I look under the Styles Picker, I have 2391 in the list - this rises to 2471 when I include N/A files, but that's a LOT better than before (was around 200 showing before, rising to around 300 with N/As).

Now, when I look at 'what plug-ins do I have', it says everything is now included! Yeah!

Ok, now to go have some fun!

Last edited by GarryH; 12/04/18 05:08 PM.
Beginners Forum
Joined: Jun 2012
Posts: 18,354
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 18,354
Glad you got it sorted out Garry, and thanks for sharing how it was resolved.


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Beginners Forum
Joined: Jul 2000
Posts: 25,861
Veteran
Offline
Veteran
Joined: Jul 2000
Posts: 25,861
So I’m just making sure I understand: you solved this by reinstalling the files you already had, after verifying file size (as opposed to downloading again)?


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
Beginners Forum
Joined: Nov 2017
Posts: 16
G
GarryH Offline OP
Enthusiast
OP Offline
Enthusiast
G
Joined: Nov 2017
Posts: 16
Yes, the files I had downloaded were fine, but just reinstalling the RealTracks files was not sufficient. I had to delete the whole Band in a Box folder, and start again from scratch.

Beginners Forum
Joined: Aug 2023
Posts: 9
G
Newbie
Offline
Newbie
G
Joined: Aug 2023
Posts: 9
six years later, and the problem strangely seems to be the same one. sick

Beginners Forum
Joined: Jul 2000
Posts: 25,861
Veteran
Offline
Veteran
Joined: Jul 2000
Posts: 25,861
Originally Posted by ghgtu7yrtfg6e67u
six years later, and the problem strangely seems to be the same one. sick
We need more info. Six years later, and I haven't seen this problem until whatever it is that you are reporting. If you want help, let us know.

2018 was an unusual year. All the folders in BIAB were reorganized. There is a Cleanup routine in BIAB even now in case someone missed the updates from then.


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
Beginners Forum
Joined: Aug 2023
Posts: 9
G
Newbie
Offline
Newbie
G
Joined: Aug 2023
Posts: 9
''I haven't seen this problem until whatever it is that you are reporting''.

Well, here's a hint of why the above has occurred: it's because, within the span of six years, you bought all the realtracks. whistle

Beginners Forum
Joined: Aug 2023
Posts: 9
G
Newbie
Offline
Newbie
G
Joined: Aug 2023
Posts: 9
''2018 was an unusual year''.

Don't we say that of every year? Anyways, the same has been happening most years. 2018 wasn't a special case, in fact it happens this year as well.

Now, of course, it might be the case that I am completely mad, and you are completely sane. Who's to judge?

Beginners Forum
Joined: Jul 2000
Posts: 25,861
Veteran
Offline
Veteran
Joined: Jul 2000
Posts: 25,861
2018 was a complete rewrite of almost all the folder locations. It has not happened before or since. Because of some questions that arose from this change (and that we fellow users were able to solve), I’d call that a special case.


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
Beginners Forum
Joined: Jun 2012
Posts: 18,354
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 18,354
Originally Posted by ghgtu7yrtfg6e67u
''I haven't seen this problem until whatever it is that you are reporting''.

Well, here's a hint of why the above has occurred: it's because, within the span of six years, you bought all the realtracks. whistle

So therefore if you start BiaB, select Help > What Add-ons do I have, please confirm that the display looks exactly like the highlighted one in this screen capture:
[Linked Image - Only viewable when logged in]


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Previous Thread
Next Thread
Go To
Page 1 of 2 1 2

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Update Your PowerTracks Pro Audio 2024 Today!

Add updated printing options, enhanced tracks settings, smoother use of MGU and SGU (BB files) within PowerTracks, and more with the latest PowerTracks Pro Audio 2024 update!

Learn more about this free update for PowerTracks Pro Audio & download it at www.pgmusic.com/support_windows_pt.htm#2024_5

The Newest RealBand 2024 Update is Here!

The newest RealBand 2024 Build 5 update is now available!

Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.

This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245

The Band-in-a-Box® Flash Drive Backup Option

Today (April 5) is National Flash Drive Day!

Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!

For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.

Backup copies are offered during the checkout process on our website.

Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!

Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.

Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.

Update your Band-in-a-Box® 2024 for Windows® Today!

Update your Band-in-a-Box® 2024 for Windows for free with build 1111!

With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!

Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111

Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!

If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.

A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."

"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."

"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."

Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!

The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!

There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.

If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.

We hope you find some inspiration from this amazing collection of User Showcase Songs!

Congratulations to the 2023 User Showcase Award Winners!

We've just announced the 2023 User Showcase Award Winners!

There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.

Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.

Thank you to everyone who has contributed!

Forum Statistics
Forums66
Topics81,592
Posts734,832
Members38,504
Most Online2,537
Jan 19th, 2020
Newest Members
Flavio cunha, Albertjmd, rsm, cucahack, mandella
38,504 Registered Users
Top Posters(30 Days)
MarioD 186
DC Ron 105
WaoBand 80
dcuny 75
Today's Birthdays
arturarroyo, ecdoe, gospel singer, Harald, nadi
Powered by UBB.threads™ PHP Forum Software 7.7.5