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#441916 - 12/01/17 01:56 PM [Help! Tech S.O.S (Off topic)] BIAB 2017 Audiophile Broke
Registered: 05/15/15
Posts: 792
Loc: St. Petersburg , FL
Islansoul Offline
Journeyman

Registered: 05/15/15
Posts: 792
Loc: St. Petersburg , FL
I accidentally dropped my hard drive copy of BIAB for Mac and now it won't show up on my mac or run. The light comes on when I plug it in and nothing is broken externally. I need to change one of tracks before my gig tomorrow. HELP!
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Computer: Mid 2014 Macbook Pro,
DAWs: Pro Tools, Logic, and Maschine
plays drums, percussion, bass, steel pan, keyboard,
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#441923 - 12/01/17 02:13 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Registered: 12/20/00
Posts: 11012
Loc: Pensacola, Florida
jford Online   content
Veteran

Registered: 12/20/00
Posts: 11012
Loc: Pensacola, Florida
I would try opening up the enclosure (if possible) and seeing if there are any loose wires inside. It might be as easy as that.

If not, do you not have a backup? 2+TB drives are generally available from warehouse clubs from the $80-$100 range. It's definitely a worthwhile investment.
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#441954 - 12/01/17 04:43 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Registered: 05/30/00
Posts: 19071
Loc: Marysville, Mi. USA
rharv Offline
Veteran

Registered: 05/30/00
Posts: 19071
Loc: Marysville, Mi. USA
As jford mentioned; it may be worth opening it carefully and looking for a connection that got jarred loose.

I've read of this happening a half a dozen times, so I bet it has happened dozens of other times that I've never heard about.

I'd remove the tiny screws (or snap it apart or whatever), and take a peek. Push the obvious connections back together and retry.. inside and out...
of course you need to physically disconnect it before trying any of this.
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Make your sound your own!

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#449152 - 01/04/18 08:27 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Registered: 04/24/17
Posts: 122
Loc: Sillie Con Valley, California
Mike Halloran Offline
Apprentice

Registered: 04/24/17
Posts: 122
Loc: Sillie Con Valley, California
A dropped hard drive that doesn’t mount is normally ruined.

Of course open the housing to see if a wire came loose but that’s a long shot.

The last one I dealt with fell 3 feet onto a carpet.
_________________________
BIAB Audiophile on 2010 iMac i7, 32G RAM, 2T SSD, OS 10.13.3
Overture 5, DP 9.51, LogicProX, Finale 25, Encore 5.0.7 SmartScoreX2-P Notion 6
Old G4-1K DP OS 10.4.11 / OS 9.2, Legacy Apps

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#450000 - 01/08/18 06:50 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Registered: 11/05/08
Posts: 1320
Kent - PG Music Offline
PG Music Staff

Registered: 11/05/08
Posts: 1320
Hi,

With the other hard drives we ship out, you can easily open the enclosure, and disconnect/reconnect the drive inside, which is connected to a USB-SATA interface (we call this reseating). With the Audiophiles, the drive is soldered right onto the board, so can't be knocked loose.

This makes them more dependable and harder to mess up, but if it still stops working after a drop, it's probably actually broken now. frown

Islansoul, if you contact our sales department directly (1-800-268-6272), we can replace it for the cost of the drive.

Thanks
Kent
PG Music

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#450619 - 01/12/18 08:25 AM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Kent - PG Music]
Registered: 05/15/15
Posts: 792
Loc: St. Petersburg , FL
Islansoul Offline
Journeyman

Registered: 05/15/15
Posts: 792
Loc: St. Petersburg , FL
Thanks, I did contact the support team and the person on the phone was very kind and helped me get a new one. I had to pay for it, but the tech employee was helpful.
_________________________
Computer: Mid 2014 Macbook Pro,
DAWs: Pro Tools, Logic, and Maschine
plays drums, percussion, bass, steel pan, keyboard,
music producer/engineer

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PG Music News
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