10. When I try to install the program, I get the message "Setup is not a valid win32 application".

If you are trying to install a program that you downloaded, you might get this error if the download did not finish properly or the file is corrupt for some reason. Delete the file that you downloaded, restart the computer, and try downloading it again.

If you get the error when trying to install a program from a CD, your computer may be having trouble reading the CD.

  • First, try rebooting your computer and closing all running applications.

  • Examine the disc for large scratches and warping. If the disc is dirty, use a disc cleaning kit or wipe the disc surface with a soft, lint-free cotton cloth. Wipe from the center to outer edge of the disc, not in circles.

  • If possible, try the CD in another drive. If it works in another drive, the original drive may not be reading it properly.

If it appears that your CD is damaged, you may contact us about obtaining a replacement CD.

Alyssa - PG Music