24. I am having trouble playing the video tutorials.
Applies to: Any Video tutorial that you are playing from a CD or have downloaded from our website.
If you hear sound but don't actually see the video while it is playing, or if you get an error message when you try to play it, you most likely don't have the TSCC codec installed on your computer. Most of our recent videos use the TechSmith Screen Capture Codec. Click here to download the TSCC codec.
If you are still having trouble playing the videos for any reason, we suggest reinstalling Windows Media Player. This is easiest done by downloading and installing the most recent version of Windows Media Player for your operating system.
Note that If you have downloaded the video from our website, you will need to extract the file with a program such as WinZip. A trial version of WinZip can be downloaded from http://www.winzip.com. Windows XP has a built-in utility for extracting files. You should then be able to then play the file in Windows Media Player. If the video doesn't run automatically when you double-click on it, open Windows Media Player (Start | Programs | Accessories | Entertainment | Windows Media Player), and use the File | Open command to open the file.
If you downloaded one of the .AVI files, you should be able to play the file with Quicktime. For most of our recent videos, we used the TechSmith Ensharpen video encoder. The EnSharpen Decoder must be installed on your computer to play the videos properly. This file is available for download from http://www.techsmith.com/codecs.asp.
Note: Some of the videos on our website are only available in streaming format, and can only be played with Windows Media Player.