32. When I try to install some programs, the CD just spins in the drive, or nothing happens when I try to run the installer.

Applies to: GuitarStar, CopyMe, and the Video Guitar Lessons (Essential Rock Guitar Volumes 1 & 2, Essential Blues Guitar Volumes 1 & 2, and Essential Jazz Guitar Volumes 1, 2, & 3).

ZoneAlarm and some other system security (anti-virus/firewall) software can cause this to happen. The solution is to either "be patient" (sometimes it just takes a few minutes for it to start), or:

  1. Remove the CD from your CD drive.
  2. Restart your computer.
  3. When Windows has restarted, disable your system security software. If you aren't sure how to do this, look at the icons in your computer's taskbar at the bottom right-hand side of your screen. One of them will likely be for your virus checker. If you click on the icon, you should be able to find an option to disable it.
  4. Put the CD back in your CD drive and run the installer.

If that didn't help, use the system configuration utility to perform a selective startup, like this:

  1. Go to the Start menu and click on Run.
  2. Type msconfig and press OK.
  3. Choose 'Selective Startup', and uncheck 'Load Startup Items'.
  4. Press Apply, then press Close, and reboot the computer.
  5. Once the computer has restarted, cancel the System configuration Utility (if it comes up automatically), and install the software.
  6. After you have installed the software, you can set Windows back to 'Normal Startup'
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Alyssa - PG Music