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#493753 - 10/01/18 01:14 PM [Band-in-a-Box for Windows FAQ] I'm having trouble with my Band-in-a-Box for Windows program.
Registered: 05/30/09
Posts: 867
Alyssa - PG Music Offline
PG Music Staff

Registered: 05/30/09
Posts: 867

If the issue you are experiencing has previously been reported, our amazing development team has likely come up with a fix already!

  • Please check you are running the latest build of your software on our Support webpage HERE

  • If an update is needed - just download and install the latest build (with the program closed), restart your program, and see if your issue persists.

    Require further assistance? There are excellent resources at your disposal!

    • How-To Questions: 
    • If you have a “how to” question, there is a full Users Guide in your Help menu to get you started. There are also online manuals found HERE.

      Our FORUMS are also a great place to ask simple “how-to’s”. Our members are incredibly friendly, knowledgeable, and happy to help out a new user! 

      If you’re really stuck, you can always contact us at! We will respond to your inquiry as soon as possible (typically within 48 hours, Monday to Friday).

      • Downloading and Installation Issues:
      • If you are having trouble downloading or installing your new purchase, please check out the Pre-Sales FAQ "I just placed an order, but I am unable to download the software. What should I do?" article HERE.

        You can also contact our sales department directly for assistance.

        • If you are getting an error message:
        • Check our FAQ and Knowledge Base Forum for your product to see if there is a quick fix. If the topic isn’t covered, please contact technical support at or by calling 1-866-983-2474 from 10:00 am to 5:00 pm Pacific Standard Time (Monday - Friday). 

          • Bug Reporting:
          • If you think you have found a bug in the software, please email us at with the details so we can take a look! 

Edited by Alyssa - PG Music (10/01/18 01:22 PM)
Alyssa - PG Music

#726158 - 07/31/22 12:41 PM [Band-in-a-Box for Windows FAQ] Re: I'm having trouble with my Band-in-a-Box for Windows program. [Re: Alyssa - PG Music]
Registered: 07/03/22
Posts: 2
Loc: Minnesota
TDay Offline

Registered: 07/03/22
Posts: 2
Loc: Minnesota
I recently bought BIAB Pro for my Windows computer and MegaPAK for my Mac Pro. I'm having problems finding and using Real Tracks on both machines, especially the Mac. I'm wondering what the "What Band in a Box Add-ons Do I have?" information is supposed to mean. The list of "These add-ons are not found" in the RealTracks, RealDrums, and MIDI SuperTracks window is considerably larger than the "found" windows. Is that supposed to be useful information or is it just telling me what I didn't buy?

If it's the 2nd, is there some kind of feature that would check what I should have against what I actually have?
T.W Day
BIAB 2022 MegaPAK running on a Mac Pro 5.1 (OSX 10.13.6, Logic Pro 10.4.8, and Pro Tools 11) & BIAB Pro running on an HP laptop (Windows 11 Pro)

#726449 - 08/03/22 06:02 AM [Band-in-a-Box for Windows FAQ] Re: I'm having trouble with my Band-in-a-Box for Windows program. [Re: Alyssa - PG Music]
Registered: 10/19/20
Posts: 723
Chantelle - PG Music Online   content
PG Music Staff

Registered: 10/19/20
Posts: 723
Hi TDay, the What add-ons window reflects what is found vs not found by your program in comparison to everything we have to offer. It is not specific to the kind of PAK you have because you could have the Pro or MegaPAK and have purchased additional add-ons to go with it. We suggest contacting us directly either through live chat or email and we can then look into your account and check if you have everything that you should installed.


Moderator:  Blake - PG Music 
PG Music News
The XPro & Xtra Styles PAKs Special Ends September 30th!

Amp up your Band-in-a-Box® 2022 experience when you add XPro and Xtra Styles PAKs... on sale until September 30th!

XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition) of Band-in-a-Box® 2022 (or higher). We offer 3 PAKs, and each PAK includes over 100 styles!

Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2022 (or higher). There are 13 PAKs available, with over 100 styles in each PAK!

They're all on sale only September 30th!
Each PAK can be purchased for $29 (reg. $49)... Order XPro Styles PAKS | Order Xtra Styles PAKs

How to: Using the New Download and Install Manager to Install on macOS

In this video we show you how to use the new Band-in-a-Box® Download And Install Manager to install Band-in-a-Box® 2022 on macOS: Installing Band-in-a-Box® On macOS Using The New Download And Install Manager

Learn more about this feature.

Special Offer! XPro Styles PAKs on sale until September 30, 2022!

XPro Styles PAKs 1-3 offers 300 more RealStyles to supercharge your Band-in-a-Box® 2022 Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition! All of these styles are professionally mixed and include genres like jazz, country, bluegrass, pop, singer/songwriter, rock, and more. For you Pro and MegaPAK users, the XPro Styles PAK 3 also includes 35 additional RealTracks (a $200+ value) that are not included with the Band-in-a-Box® 2022 Pro or MegaPAK. XPro Styles PAKs are only $29 each (reg $49) until September 30th!

Learn more about XPro Styles PAKs 1-3 for Windows and for Mac.

Note: XPro Styles PAKs work with ANY Band-in-a-Box® 2022 Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition.

Special Offer! Save on Xtra Styles PAKs until September 30, 2022!

Until September 30th, save over 40% on our Xtra Styles PAKs 1-13 with over 2,200 RealStyles (and 35 MIDI Styles)! Each set is on sale for $29 or get them all in the Xtra Styles PAK 1-13 Bundle for only $199 (reg. $349)!

Expand your Band-in-a-Box® 2022 for Windows UltraPAK, UltraPAK+, or Audiophile Edition with Xtra Styles PAKs! These Xtra Styles PAKs will add TONS of imaginative styles to your collection, spanning several genres like jazz, rock, bluegrass, country, pop, blues, singer/songwriter, and more! Every RealStyle is professionally mixed and uses a unique arrangement that has never been used by our previous styles. We have even included several MultiStyles that include up to ten substyles each for your advanced arrangements! Spend less time mixing and more time creating, with Xtra Styles PAKs!

Learn more about Xtra Styles PAKs 1-13 for Windows and for Mac.

Note: These Xtra Styles PAKs require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® version 2022. They won't work with the Pro or MegaPAK version because they need the RealTracks from the 2022 UltraPAK, UltraPAK+, or Audiophile Edition.

Band-in-a-Box® Testimonial - Nick Kellie

Endorsing Artist Nick Kellie is a long-time Band-in-a-Box® user - here's what he has to say about the program, along with some of his sessions demoing his use of Band-in-a-Box® backing tracks: Band-in-a-Box® Testimonial - Nick Kellie

"Band-in-a-Box is an indispensable tool for any practicing musician. I can think of any chord progression imaginable and it can do it. It has helped me to hone my skills as a soloist and as a rhythm player."
- Nick Kellie

Band-in-a-Box® User Tip - Generate a RealTracks Solo Using the Silence RealTrack Instead of Mute

Our Forums are full of enthusiastic and long time Band-in-a-Box® users, so it's no surprise when they post a handy tip for fellow program users.

Like this one, Generate a RealTracks Solo using the Silence RealTrack instead of Mute

What a time saving tip to share with everyone - thanks Charlie!

Interested reading other program tips, or share your own? Head to our Tips and Tricks forum to join in on the conversation.

Band-in-a-Box® Testimonial - Gabriel Mark Hasselbach

Check out the latest Band-in-a-Box® Video Testimonial by Endorsing Artist Gabriel Mark Hasselbach:

"I have been using Band-in-a-Box since my Atari days and the program has grown and blossomed like a hothouse flower! My history of 10 Billboard hits, 14 albums, Juno awards, Album of the Year Award, and JazzWeek charting has all been interwoven with Band in the Box. A great tool for songwriting, arranging, preproduction, and even finished projects. Visionary work PG Music!"
- Gabriel Mark Hasselbach

Learn more about Gabriel Mark Hasselbach.

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