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#493759 - 10/01/18 01:21 PM
[Other Products FAQ]
I'm having trouble with my program. How should I proceed?
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Registered: 05/30/09
Posts: 851
PG Music Staff
Registered: 05/30/09
Posts: 851
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If the issue you are experiencing has previously been reported, our amazing development team has likely come up with a fix already!
- Please check you are running the latest build of your software on our Support webpage HERE
If an update is needed - just download and install the latest build (with the program closed), restart your program, and see if your issue persists.
Require further assistance? There are excellent resources at your disposal!
- How-To Questions:
If you have a “how to” question, there is a full Users Guide in your Help menu to get you started. There are also online manuals found HERE.
Our FORUMS are also a great place to ask simple “how-to’s”. Our members are incredibly friendly, knowledgeable, and happy to help out a new user!
If you’re really stuck, you can always contact us at support@pgmusic.com! We will respond to your inquiry as soon as possible (typically within 48 hours, Monday to Friday).
- Downloading and Installation Issues:
If you are having trouble downloading or installing your new purchase, please check out the Pre-Sales FAQ "I just placed an order, but I am unable to download the software. What should I do?" article HERE.
You can also contact our sales department directly for assistance.
- If you are getting an error message:
Check our FAQ and Knowledge Base Forum for your product to see if there is a quick fix. If the topic isn’t covered, please contact technical support at support@pgmusic.com or by calling 1-866-983-2474 from 10:00 am to 5:00 pm Pacific Standard Time (Monday - Friday).
- Bug Reporting:
If you think you have found a bug in the software, please email us at support@pgmusic.com with the details so we can take a look!
_________________________
Alyssa - PG Music
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Band-in-a-Box® 2019 for Windows - JAWS Screen Reader Announcement!
For anyone that uses the screen reader program JAWS (Job Access with Speech), the scripts for Band-in-a-Box® 2019 for Windows is ready for both the 32-bit and 64-bit versions!
Learn more about these JAWS scripts here.
Video - Band-in-a-Box® for Windows: Exporting MIDI
Learn how to export MIDI when you watch our latest video: Exporting MIDI.
Video - Custom Endings (Band-in-a-Box® 2019 for Windows)
You can create your own custom endings within Band-in-a-Box® - just head to your song settings! Anthony explains how to adjust the settings so that your song ending is customized... watch it now: click here.
Read more about Custom Endings in the online manual, here.
Video - The Melody Sequencer & MIDI Channels in Band-in-a-Box® 2019 for Windows
In our latest video, Anthony explains using the Melody Sequencer to separate MIDI channels within the program - Watch now!
Read more about this feature.
Customers LOVE Band-in-a-Box®!
Here's some of the wonderful feedback we've received lately:
"I gotta admit Band-in-a-Box is great software. I have version 2018 and I use it for a ton of my videos i make on my YouTube channel."
"Wow this program has come a long way over the years! Great sounding audio tracks!"
"I absolutely love this product and use it everyday."
"If you want to write songs, then you should use Band-in-a-Box. I simply love it! It really produces a professional touch!"
"For an amateur songwriter like me this software is a dream come true and the fact that these musicians have been paid to create these tracks makes me happy to use this software without worrying about ripping people off. Just brilliant!"
"I've been a PG Music customer for over 20 years. Best value for music software product hands down. Create a full backing track in minutes and then experiment with styles and different instruments for a whole evening. The software is so good, it's the main component in TRIO band creator!"
"I bought the UltraPAK - wow what a revelation! There is so much that can be done to create a backing track of your own making! It took a while at first but now I feel like a pro in just a Month its good value for money..."
"I've been using Band-in-a-Box for decades and love it. Now using Reaper with Band-in-a-Box - Band-in-a-Box Rocks more than ever!"
"This is the greatest thing out, I've got it, just fantastic!"
"It's absolutely unique. No other music software can do what Band-in-a-Box does, and with such great results"
"Band-in-a-Box is an incredible product. Once you get up and running (and it doesn't take long at all) the musical possibilities are endless. The sound quality of the various styles and instruments is superb!"
Thank you everyone - we think our customers are AMAZING!
Do you love Band-in-a-Box too? Take a moment to check the Video Testimonials offer that is always available, and you could receive your next version FREE! For inspiration, check out the Video Testimonials that have already been submitted here!
Portuguese Band-in-a-Box® 2019 for Windows is Here!
Polish Band-in-a-Box® 2019 for Windows is Here!
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