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#59915 02/10/10 07:20 PM
Other PG Music Programs
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jford Offline OP
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I am in the process of setting up a Windows 7 Professional, 64-bit computer. Both Blues Pianist Volume 1 and Blues Pianist Volume 2 install fine. When I launch Blues Pianist Volume 1, it works fine under Win7-64; however, when I try to load Blues Pianist Volume 2, I get an error message that says:

Quote:

The version of this file is not compatible with the version of Windows you're running. Check you're computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.




I've tried various compatibility settings, but nothing seems to work.

Blues Pianist Volume 2 works fine under 32-bit XP and Vista (haven't tried 32-bit Win7, since I don't have that installed).


John

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You'll need a newer installer for that - the one you have must be pretty old. Please email support@pgmusic.com and we'll be able to fix the problem.


Andrew
PG Music Inc.
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jford Offline OP
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Thanks Andrew. Okay, I'll do that this evening after work. It's pretty old, as it was a bonus program in a much earlier version of BIAB. Later "bonus paks" did not include that particular program.


John

Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD
Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA

BB2024/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK

http://www.sus4chord.com
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Hey jford & Andrew, I posted something similiar to what you posted and received the same message. I think I'm having the same issues with "Blues and the Contemporary Pianist PAK" which includes Blues Vol. 1 & 2, the Latin Pianist, the Modern Jazz Pianist, and the New Age Pianist. Of course NONE of the programs work. What I did was download ALL of my programs (I have the OMNI PAK from 2004) and download the updates to my Windows 7 (64- bit) system. PG Music has ALL the updates, except for this particular program which is on one Cd-ROM. I also see that PG Music has a Performance Pianist Series which ironically has the same exact titles of the one I have. I wonder if PG Music would just exchange the new programs for my old ones.

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Hello,
I have send this email to support@pgmusic.com
Hello,
I bought a everythingpak hard drive( Band-in-a-Box EverythingPAK Upgrade with RealBand Internet Order #115448 Date:12/08/2010 serial : 1005350301886 )
My program bluespianist does not work since I migrated to Windows 8. It worked well with windows 7. I can not find any update on your website

Do you have a solution ?
The answer
Thank you for contacting PG Music's technical support. This is to let you know that your message has been received, and that we will reply shortly.

If you haven't looked already, you could visit the PG Music Support FAQ at http://www.pgmusic.com/techfaq.htm to see if there is a known solution for your problem. Use Ctrl+F to search.

Many previously reported problems have been fixed with free update patches. It.s always a good idea to visit http://www.pgmusic.com/support.htm and download the latest patch for your program.

You are welcome to call us toll-free Monday to Friday from 6:30 am to 8:00 pm, Saturdays from 7:00 am to 6:00 pm, and Sundays from 8:00 am to 4:00 pm. (All times are for the Pacific Time Zone, GMT -8.) The numbers to call are:

- Technical Support: 1-866-983-2474.
- Sales and Customer Service: 1-800-268-6272 or 1-888-PGMUSIC (746-8742).
- International free-phone service (where available): +800-4PGMUSIC (800-4746-8742)
- Local number: 1-250-475-2874 (toll charges apply)

Thanks for using PG Music software.
The PG Music Support Team

This support is not serious !!!

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Hello,
I think pgmusic has no update for bluespianist otherwise we would find on the web support site. By cons as pg music continues to sell bluespianist but with windows 8 compatibilty , they must provide the new program compatible with Windows 8 to buyers of the previous version; It is included in the warranty

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I sent another email to pgmusic support and they sent me a new program that works well with Windows 8.

The support is serious

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Originally Posted By: Coolsmart06
I sent another email to pgmusic support and they sent me a new program that works well with Windows 8.

The support is serious



Hi Coolsmart06

Yes, you are noting that PG Music Support is not your normal run-of-the-mill support arrangement. We witness very few adverse comments about the way the approach support. For a very good reason too. They are serious about what they do, and very serious about their customers.

Welcome aboard, and we're glad they solved your problem.

Cheers

Trevor


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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