Page 2 of 9 < 1 2 3 4 5 6 7 8 9 >
Topic is locked
Options
Index
#624563 - 11/23/20 10:18 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: axlchang]
Registered: 05/16/02
Posts: 5370
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5370
Loc: Victoria, BC
There are a couple of things you should try.

1. Duplicate your Band-in-a-Box/Preferences folder to save a backup of it, then delete the contents of Preferences.

2. Try running Band-in-a-Box.

3. Close and then try to open it again. Does it open the second time?

4. If not, delete the Preferences again and open. When the program is running, go to the Plugins window, and check to see what third party plugins you have (i.e. other than Apple plugins). Try adding them to the exclude list, and then try running Band-in-a-Box again. Please let us know the details of what you find.
_________________________
Andrew
PG Music Inc.

Top
#624575 - 11/24/20 12:09 AM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: Andrew - PG Music]
Registered: 07/07/16
Posts: 90
Loc: Texas
Mr.BobaLew Offline
Enthusiast

Registered: 07/07/16
Posts: 90
Loc: Texas
Added safemode.txt to Preferences. It works. Thanks.

Opening the "Plugins Dialog" crashes BIAB.

So, SAFEMODE and don't touch "Plugins Dialog".



Edited by Mr.BobaLew (11/24/20 12:11 AM)
_________________________
Mr. BobaLew
Curmudgeon Emeritus

Top
#624710 - 11/24/20 11:26 AM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: Mr.BobaLew]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
thank you for that. I created a plain txt file named as "safemode", seems working, however, it shows "safemode" on the screen as starting BIAB, I wanna ask what is the difference between "safemode" and other modes. Any function was stopped?
_________________________
MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape

Top
#624832 - 11/24/20 04:27 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/28/14
Posts: 47
Yendog Offline
Enthusiast

Registered: 03/28/14
Posts: 47
I can confirm that removing the preferences folder will allow the program to open at least.

Top
#624843 - 11/24/20 05:56 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 09/28/14
Posts: 153
Loc: Chicago and Twin Cities
ChicagoBob Offline
Apprentice

Registered: 09/28/14
Posts: 153
Loc: Chicago and Twin Cities
try deleting the preference files and start again. Worked for me

Top
#624868 - 11/24/20 06:45 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: ChicagoBob]
Registered: 05/16/02
Posts: 5370
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5370
Loc: Victoria, BC
Hi,

Thanks for the replies.

Quote:
..it shows "safemode" on the screen as starting BIAB, I wanna ask what is the difference between "safemode" and other modes. Any function was stopped?


Yes, if you see 'safemode' on the splash screen, that confirms it's working. This is mainly a troubleshooting mode. It runs the program as if it's at factory settings, so it will indeed ignore your personal settings. Mainly it is a convenient way to try the program with the default configuration without having to trash your preferences. So it's not a "long term" solution (safemode.txt in the Preferences folder).

The other way to get to factory settings is to just delete the contents of your Preferences folder. Prior to doing that, you should duplicate the folder (click on it and press Command+d, and name it something like Preferences_backup_11-24-2020) then you have the option of restoring your preferences later if need be and you don't need to worry about accidentally deleting an important file.

The reason I asked the specific questions in my last post, is that (a) it seems that some people need to clear the Preferences each time they boot the program, and (b) this seems to be a plugin related problem.

Quote:
Opening the "Plugins Dialog" crashes BIAB.


Are others able to open the Plugins dialog? And if so, can you check the list of plugins and try excluding (non-Apple) plugins and see if that fixes the problem?
_________________________
Andrew
PG Music Inc.

Top
#624906 - 11/24/20 10:34 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: Andrew - PG Music]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
I'm the one needs to delete the preference every time or is not able to reopen the software. Under the safe mode, everything works, but it is not for a long term.

For plugins, I have

Komplete 12 (native instrument)
Keyscape (spectrusonics)

Otherwise, nothing installed.

How long is PG music supposed to fully resolve the problem of the stabilities under Big Sur?
_________________________
MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape

Top
#624910 - 11/24/20 11:11 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: axlchang]
Registered: 05/16/02
Posts: 5370
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5370
Loc: Victoria, BC
Quote:
I'm the one needs to delete the preference every time or is not able to reopen the software. Under the safe mode, everything works, but it is not for a long term.

For plugins, I have

Komplete 12 (native instrument)
Keyscape (spectrusonics)

Otherwise, nothing installed.

How long is PG music supposed to fully resolve the problem of the stabilities under Big Sur?


Thank you, and can you access the Plugins dialog? Please add those two plugins to the exclude list (or one at a time to test). here is a button in the Plugins dialog to do this. Does this stop the crash from happening?
_________________________
Andrew
PG Music Inc.

Top
#625049 - 11/25/20 09:19 AM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: Andrew - PG Music]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
Originally Posted By: Andrew - PG Music
Quote:
I'm the one needs to delete the preference every time or is not able to reopen the software. Under the safe mode, everything works, but it is not for a long term.

For plugins, I have

Komplete 12 (native instrument)
Keyscape (spectrusonics)

Otherwise, nothing installed.

How long is PG music supposed to fully resolve the problem of the stabilities under Big Sur?


Thank you, and can you access the Plugins dialog? Please add those two plugins to the exclude list (or one at a time to test). here is a button in the Plugins dialog to do this. Does this stop the crash from happening?


I will try then. Fortunately, I don't need the plugins inside the BIAB, will test if there is no issues when I take BIAB as a plugin for Cubase. Thanks.

Do you have any plan of a updating version for that issue?
_________________________
MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape

Top
#625082 - 11/25/20 11:44 AM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: axlchang]
Registered: 05/16/02
Posts: 5370
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5370
Loc: Victoria, BC
Hello,

Quote:

I will try then. Fortunately, I don't need the plugins inside the BIAB, will test if there is no issues when I take BIAB as a plugin for Cubase. Thanks.


First question, is if you exclude the plugins does this prevent the crash from happening? I am not saying that this is a permanent solution for you, however your answer will assist us in determining the cause of this problem.

Quote:
Do you have any plan of a updating version for that issue?


Yes we plan to fix compatibility issues with Big Sur.
_________________________
Andrew
PG Music Inc.

Top
#625089 - 11/25/20 12:39 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/10/12
Posts: 105
Loc: Sweden
Alexander Paul Offline
Apprentice

Registered: 03/10/12
Posts: 105
Loc: Sweden
Going to /Applications/Band-in-a-Box/Preferences and deleting the contents of that folder fixed the issue for me.
_________________________
Make sure you check out my music if you haven't already: https://alexanderpaul.se/?lang=en

Top
#625092 - 11/25/20 12:48 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
Sorry but how to put them into exclude list? By clicking the plugin icon, I saw everything was in the exclude list already. Can you help me for that?
_________________________
MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape

Top
#625094 - 11/25/20 12:50 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
got it, just check the plugins inside the exclude list. will let you know what will be happened.
_________________________
MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape

Top
#625095 - 11/25/20 12:56 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
by doing that, seems work! I deleted all files inside preference including the safemode.txt. Closed and reopened several times, everything fine now. Will tell you if any problem occurs in the future.
_________________________
MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape

Top
#625096 - 11/25/20 01:00 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/10/20
Posts: 28
Loc: California
axlchang Offline
Enthusiast

Registered: 03/10/20
Posts: 28
Loc: California
one more bug here. When importing an audio clip, seems no supporting drag function, takes forever, the only way is to click "import audio...". As opening the file window after clicking that, the size of the windows is out of ratio, the width of the window was changed to very big, out of the screen, needs to scroll the mouse to the right many times before getting the button of "cancel" or "OK"
_________________________
MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape

Top
#625106 - 11/25/20 02:10 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: axlchang]
Registered: 05/16/02
Posts: 5370
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5370
Loc: Victoria, BC
Glad to hear that it's at least booting reliably for you now. Thanks for testing that. I'm sure you have done this already, but you should also check with the plugin manufacturers for Big Sur news/updates.

Regarding the audio edit window, in my testing on Big Sur 11.1 beta, drag and drop to the Audio Edit window appears to be working, although I notice that it is a little "finicky" - e.g. if I start dragging and wait too long before releasing the mouse button, then it doesn't work. If I drag and drop quickly it does work. Also I do not have any issue with the size and/or placement of the confirmation dialog...
_________________________
Andrew
PG Music Inc.

Top
#626874 - 12/01/20 05:31 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 03/28/14
Posts: 47
Yendog Offline
Enthusiast

Registered: 03/28/14
Posts: 47
Just FYI it will open once.. maybe a couple times but then you have to removed the files in preference folder again.

Top
#626934 - 12/02/20 01:47 AM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: TRYUK]
Registered: 02/03/18
Posts: 24
Loc: Germany
PLS Offline
Enthusiast

Registered: 02/03/18
Posts: 24
Loc: Germany
It's truly unfortunate that none of the issues reported in this thread have been detected and corrected preferably during the long period the Beta version of Big Sur was made available or alternatively immediately after its release, as it happened with pretty much all the other programs I own for Mac.

BIAB is not only (and by far) the most expensive software I have but it is also the one I use professionally on a daily basis. Having been afflicted by pretty much all the situations mentioned above and despite my tolerance to all that magenta and the partial and temporary fix of deleting the preference files, in its current state BIAB is not reliable and surely not fun to use.

So I'd like to leave a strong word of encouragement to BIAB's developers in the hope that very soon they'll manage to fix it so that we, the paying customers, can go back to a trouble free usage of this wonderful software.

Top
#627119 - 12/02/20 06:55 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: PLS]
Registered: 03/28/14
Posts: 47
Yendog Offline
Enthusiast

Registered: 03/28/14
Posts: 47
PLS... I have to agree. I have to hope this is the absolute priority of all the engineers over there.. I use this program every day professionally as well and it's been an absolute disaster trying to use it even remotely normal. :-(

Top
#627149 - 12/02/20 08:51 PM [Band-in-a-Box for Macintosh] Re: Big Sur [Re: PLS]
Registered: 05/19/20
Posts: 655
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 655
Originally Posted By: PLS
It's truly unfortunate that none of the issues reported in this thread have been detected and corrected preferably during the long period the Beta version of Big Sur was made available or alternatively immediately after its release, as it happened with pretty much all the other programs I own for Mac.


This issue We have been testing Band-in-a-Box on Big Sur and Apple ARM hardware for some time now, basically ever since the first Beta version was available to us, and we had nearly zero problems with it. None of the issues with crashes or pink colours popped up for us at all. Unfortunately, the public release version of Big Sur is not the same as the beta, meaning that we were unable to test on the public version before it was released.

There will be announcements and a build update when these compatibility issues are resolved, likely sometime in December.
_________________________
I work here

Top
Page 2 of 9 < 1 2 3 4 5 6 7 8 9 >


PG Music News
Band-in-a-Box® 2021 Russian for Windows is Here!

Мы хорошо потрудились и добавили 80 новых функций и изумительную коллекцию нового контента, включая 202 стиля RealTracks, новые стили RealStyles, MIDI SuperTracks, инструментальные этюды (Instrumental Studies), записи профессионального живого исполнения (Artist Performances), поставляемые в качестве бонуса отдельные инструменты RealDrums (RealDrums "Singles"), транскрипции стилей RealDrums, набор мультистилей MultiStyles PAK 1, набор экстра-стилей Xtra Styles PAK 10 и др.!

новых | Пакеты

Just Released - Xtra Styles PAK 11 for Band-in-a-Box® 2021 for Windows!

We've added 200 exciting new RealStyles with the just-released Xtra Styles PAK 11 for Band-in-a-Box® 2021 for Windows - 50 each for Jazz 11, Country 11, Rock & Pop 11, and Half & Double Time 1!

We think you'll love the new RealStyles and MultiStyles added with Xtra Styles PAK 11, which includes new sounds like modern reggaeton, medieval-inspired folk pop, Americana power ballad, speakeasy vocal jazz, R&B and reggae fusion, and more!

Video: Xtra Styles PAK 11 Demos for Band-in-a-Box® 2021 for Windows

XTRA STYLES PAKS ARE ON SALE UNTIL MAY 31st! During our Xtra Styles PAK 11 special, all of our Xtra Styles PAKs 1-11 are on sale for just $29 each (reg. $49)! Looking for more Xtra Styles PAKs? Until May 31st, you can purchase our complete library of all 1,800+ RealStyles with the Xtra Styles PAK 1-11 Bundle for only $199 (reg. $349)! Learn more & order now.

Interested in a specific genre? These can be purchased for $15 each - pick & choose here.

NOTE: Xtra Styles PAKs require the UltraPAK, UltraPAK+, or Audiophile Edition version 2020 or 2021. (Xtra Styles PAK 11 requires the 2021 UltraPAK/UltraPAK+/Audiophile Edition.) Xtra Styles PAKs won't work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.

Learn more & listen to demos of Xtra Styles PAK 11.

Get To Know the Band-in-a-Box® Song Settings

Want to customize your Band-in-a-Box® song? Head into the Song Settings window to adjust settings for endings, tags, style variations, pushes, rests, chord embellishments, and more!

To access Song Settings in Band-in-a-Box® 2021 for Windows, use Ctrl+N or choose the Edit | Song Form | Settings (for This Song) option.

Looking to mix up the styles playing for each chorus? You can do that!

Want Pedal Bass in your middle chorus? You can do that too!

Hoping to fade the ending to your song? Also an option from within this window!

There are additional Ending options, RealTracks options (including half-time/double-time, 'bluesy' solos, Natural Arrangements, etc.), and more!

Learn more about Band-in-a-Box® Song Settings.

Update Your Band-in-a-Box® 2021 for Windows Documentation Today!

Download the latest Update for Band-in-a-Box® 2021 for Windows to access the updated PDF manual and updated help file.

We've also addressed user reported concerns regarding Plugins Options, Drum Kit window MIDI events, the 2 bar lead-in for exported MIDI files, read-only Audio tracks, and more!

The latest update is available for FREE to all Band-in-a-Box® 2021 Windows users.

Learn more and download now.

Band-in-a-Box® 2021 Portuguese for Windows is Here!

Estamos ocupados e adicionamos 80 novos recursos e uma coleção incrível de novos conteúdos, incluindo 202 RealTracks, novos RealStyles, MIDI SuperTracks, Estudos Instrumentais, Performances de Artistas, Bonus RealDrums "Singles", transcrições de RealDrums, MultiStyles PAK 1, Xtra Styles PAK 10 e mais!

Novas Funções | Pacotes

Band-in-a-Box® 2021 Spanish for Windows is Here!

En PG Music tenemos el placer de anunciar la disponibilidad de Band-in-a-Box 2021 en Español. Despues de arduo trabajo hemos agregado, entre otras cosas, 80 funciones nuevas y una gran colección de nuevas incorporaciones y contenido que incluyen 202 RealTracks, nuevos RealStyles, MIDI SuperTracks, Estudios Instrumentales, Interpretaciones de Artistas, RealDrums 'Single' adicionales, transcripciones de RealDrums, MultiStyles PAK 1, Xtra Styles PAK 10 ¡y mucho mas!

Nuevas características | Todos los Paquetes

New Update Available for Band-in-a-Box® 2021 for Windows!

Update your Band-in-a-Box® 2021 today!

We've applied some updates to a variety of Add-ons, improved transcriptions and simple tags, resolved playback issues with MIDI tracks, and more. Plus, this free update adds the latest DAW Plugin 3.46!

Learn more & download now.

Forum Stats
34350 Members
67 Forums
69361 Topics
596223 Posts

Max Online: 2537 @ 01/19/20 07:09 AM
Newest Members
DavidEllis, mervpaine, SYNN, latinos31, SlippedDisc

34350 Registered Users
Top Posters (30 Days)
VideoTrack 204
Matt Finley 139
MarioD 134
eddie1261 113
Planobilly 109
Jim Fogle 109
Noel96 101
dcuny 97
Janice & Bud 92
Simon - PG Music 85
Today's Birthdays
No Birthdays