Previous Thread
Index
Next Thread
Print Thread
Go To
Page 2 of 9 1 2 3 4 5 6 7 8 9
axlchang #624563 11/23/20 07:18 PM
Band-in-a-Box for Macintosh
Joined: May 2002
Posts: 6,909
PG Music Staff
Online Content
PG Music Staff
Joined: May 2002
Posts: 6,909
There are a couple of things you should try.

1. Duplicate your Band-in-a-Box/Preferences folder to save a backup of it, then delete the contents of Preferences.

2. Try running Band-in-a-Box.

3. Close and then try to open it again. Does it open the second time?

4. If not, delete the Preferences again and open. When the program is running, go to the Plugins window, and check to see what third party plugins you have (i.e. other than Apple plugins). Try adding them to the exclude list, and then try running Band-in-a-Box again. Please let us know the details of what you find.


Andrew
PG Music Inc.
Band-in-a-Box for Macintosh
Joined: Jul 2016
Posts: 90
Enthusiast
Offline
Enthusiast
Joined: Jul 2016
Posts: 90
Added safemode.txt to Preferences. It works. Thanks.

Opening the "Plugins Dialog" crashes BIAB.

So, SAFEMODE and don't touch "Plugins Dialog".


Last edited by Mr.BobaLew; 11/23/20 09:11 PM.

Mr. BobaLew
Curmudgeon Emeritus
Mr.BobaLew #624710 11/24/20 08:26 AM
Band-in-a-Box for Macintosh
Joined: Mar 2020
Posts: 28
Enthusiast
Offline
Enthusiast
Joined: Mar 2020
Posts: 28
thank you for that. I created a plain txt file named as "safemode", seems working, however, it shows "safemode" on the screen as starting BIAB, I wanna ask what is the difference between "safemode" and other modes. Any function was stopped?


MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape
TRYUK #624832 11/24/20 01:27 PM
Band-in-a-Box for Macintosh
Joined: Mar 2014
Posts: 62
Y
Enthusiast
Offline
Enthusiast
Y
Joined: Mar 2014
Posts: 62
I can confirm that removing the preferences folder will allow the program to open at least.

TRYUK #624843 11/24/20 02:56 PM
Band-in-a-Box for Macintosh
Joined: Sep 2014
Posts: 252
Apprentice
Offline
Apprentice
Joined: Sep 2014
Posts: 252
try deleting the preference files and start again. Worked for me

ChicagoBob #624868 11/24/20 03:45 PM
Band-in-a-Box for Macintosh
Joined: May 2002
Posts: 6,909
PG Music Staff
Online Content
PG Music Staff
Joined: May 2002
Posts: 6,909
Hi,

Thanks for the replies.

Quote:
..it shows "safemode" on the screen as starting BIAB, I wanna ask what is the difference between "safemode" and other modes. Any function was stopped?


Yes, if you see 'safemode' on the splash screen, that confirms it's working. This is mainly a troubleshooting mode. It runs the program as if it's at factory settings, so it will indeed ignore your personal settings. Mainly it is a convenient way to try the program with the default configuration without having to trash your preferences. So it's not a "long term" solution (safemode.txt in the Preferences folder).

The other way to get to factory settings is to just delete the contents of your Preferences folder. Prior to doing that, you should duplicate the folder (click on it and press Command+d, and name it something like Preferences_backup_11-24-2020) then you have the option of restoring your preferences later if need be and you don't need to worry about accidentally deleting an important file.

The reason I asked the specific questions in my last post, is that (a) it seems that some people need to clear the Preferences each time they boot the program, and (b) this seems to be a plugin related problem.

Quote:
Opening the "Plugins Dialog" crashes BIAB.


Are others able to open the Plugins dialog? And if so, can you check the list of plugins and try excluding (non-Apple) plugins and see if that fixes the problem?


Andrew
PG Music Inc.
Band-in-a-Box for Macintosh
Joined: Mar 2020
Posts: 28
Enthusiast
Offline
Enthusiast
Joined: Mar 2020
Posts: 28
I'm the one needs to delete the preference every time or is not able to reopen the software. Under the safe mode, everything works, but it is not for a long term.

For plugins, I have

Komplete 12 (native instrument)
Keyscape (spectrusonics)

Otherwise, nothing installed.

How long is PG music supposed to fully resolve the problem of the stabilities under Big Sur?


MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape
axlchang #624910 11/24/20 08:11 PM
Band-in-a-Box for Macintosh
Joined: May 2002
Posts: 6,909
PG Music Staff
Online Content
PG Music Staff
Joined: May 2002
Posts: 6,909
Quote:
I'm the one needs to delete the preference every time or is not able to reopen the software. Under the safe mode, everything works, but it is not for a long term.

For plugins, I have

Komplete 12 (native instrument)
Keyscape (spectrusonics)

Otherwise, nothing installed.

How long is PG music supposed to fully resolve the problem of the stabilities under Big Sur?


Thank you, and can you access the Plugins dialog? Please add those two plugins to the exclude list (or one at a time to test). here is a button in the Plugins dialog to do this. Does this stop the crash from happening?


Andrew
PG Music Inc.
Band-in-a-Box for Macintosh
Joined: Mar 2020
Posts: 28
Enthusiast
Offline
Enthusiast
Joined: Mar 2020
Posts: 28
Originally Posted By: Andrew - PG Music
Quote:
I'm the one needs to delete the preference every time or is not able to reopen the software. Under the safe mode, everything works, but it is not for a long term.

For plugins, I have

Komplete 12 (native instrument)
Keyscape (spectrusonics)

Otherwise, nothing installed.

How long is PG music supposed to fully resolve the problem of the stabilities under Big Sur?


Thank you, and can you access the Plugins dialog? Please add those two plugins to the exclude list (or one at a time to test). here is a button in the Plugins dialog to do this. Does this stop the crash from happening?


I will try then. Fortunately, I don't need the plugins inside the BIAB, will test if there is no issues when I take BIAB as a plugin for Cubase. Thanks.

Do you have any plan of a updating version for that issue?


MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape
axlchang #625082 11/25/20 08:44 AM
Band-in-a-Box for Macintosh
Joined: May 2002
Posts: 6,909
PG Music Staff
Online Content
PG Music Staff
Joined: May 2002
Posts: 6,909
Hello,

Quote:

I will try then. Fortunately, I don't need the plugins inside the BIAB, will test if there is no issues when I take BIAB as a plugin for Cubase. Thanks.


First question, is if you exclude the plugins does this prevent the crash from happening? I am not saying that this is a permanent solution for you, however your answer will assist us in determining the cause of this problem.

Quote:
Do you have any plan of a updating version for that issue?


Yes we plan to fix compatibility issues with Big Sur.


Andrew
PG Music Inc.
TRYUK #625089 11/25/20 09:39 AM
Band-in-a-Box for Macintosh
Joined: Mar 2012
Posts: 181
A
Apprentice
Offline
Apprentice
A
Joined: Mar 2012
Posts: 181
Going to /Applications/Band-in-a-Box/Preferences and deleting the contents of that folder fixed the issue for me.

TRYUK #625092 11/25/20 09:48 AM
Band-in-a-Box for Macintosh
Joined: Mar 2020
Posts: 28
Enthusiast
Offline
Enthusiast
Joined: Mar 2020
Posts: 28
Sorry but how to put them into exclude list? By clicking the plugin icon, I saw everything was in the exclude list already. Can you help me for that?


MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape
TRYUK #625094 11/25/20 09:50 AM
Band-in-a-Box for Macintosh
Joined: Mar 2020
Posts: 28
Enthusiast
Offline
Enthusiast
Joined: Mar 2020
Posts: 28
got it, just check the plugins inside the exclude list. will let you know what will be happened.


MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape
TRYUK #625095 11/25/20 09:56 AM
Band-in-a-Box for Macintosh
Joined: Mar 2020
Posts: 28
Enthusiast
Offline
Enthusiast
Joined: Mar 2020
Posts: 28
by doing that, seems work! I deleted all files inside preference including the safemode.txt. Closed and reopened several times, everything fine now. Will tell you if any problem occurs in the future.


MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape
TRYUK #625096 11/25/20 10:00 AM
Band-in-a-Box for Macintosh
Joined: Mar 2020
Posts: 28
Enthusiast
Offline
Enthusiast
Joined: Mar 2020
Posts: 28
one more bug here. When importing an audio clip, seems no supporting drag function, takes forever, the only way is to click "import audio...". As opening the file window after clicking that, the size of the windows is out of ratio, the width of the window was changed to very big, out of the screen, needs to scroll the mouse to the right many times before getting the button of "cancel" or "OK"


MacBook Pro 2020/Cubase 10.5/Komplete 12 Ultimate/SpecSonic KeyScape
axlchang #625106 11/25/20 11:10 AM
Band-in-a-Box for Macintosh
Joined: May 2002
Posts: 6,909
PG Music Staff
Online Content
PG Music Staff
Joined: May 2002
Posts: 6,909
Glad to hear that it's at least booting reliably for you now. Thanks for testing that. I'm sure you have done this already, but you should also check with the plugin manufacturers for Big Sur news/updates.

Regarding the audio edit window, in my testing on Big Sur 11.1 beta, drag and drop to the Audio Edit window appears to be working, although I notice that it is a little "finicky" - e.g. if I start dragging and wait too long before releasing the mouse button, then it doesn't work. If I drag and drop quickly it does work. Also I do not have any issue with the size and/or placement of the confirmation dialog...


Andrew
PG Music Inc.
TRYUK #626874 12/01/20 02:31 PM
Band-in-a-Box for Macintosh
Joined: Mar 2014
Posts: 62
Y
Enthusiast
Offline
Enthusiast
Y
Joined: Mar 2014
Posts: 62
Just FYI it will open once.. maybe a couple times but then you have to removed the files in preference folder again.

TRYUK #626934 12/01/20 10:47 PM
Band-in-a-Box for Macintosh
Joined: Feb 2018
Posts: 26
P
PLS Offline
Enthusiast
Offline
Enthusiast
P
Joined: Feb 2018
Posts: 26
It's truly unfortunate that none of the issues reported in this thread have been detected and corrected preferably during the long period the Beta version of Big Sur was made available or alternatively immediately after its release, as it happened with pretty much all the other programs I own for Mac.

BIAB is not only (and by far) the most expensive software I have but it is also the one I use professionally on a daily basis. Having been afflicted by pretty much all the situations mentioned above and despite my tolerance to all that magenta and the partial and temporary fix of deleting the preference files, in its current state BIAB is not reliable and surely not fun to use.

So I'd like to leave a strong word of encouragement to BIAB's developers in the hope that very soon they'll manage to fix it so that we, the paying customers, can go back to a trouble free usage of this wonderful software.

PLS #627119 12/02/20 03:55 PM
Band-in-a-Box for Macintosh
Joined: Mar 2014
Posts: 62
Y
Enthusiast
Offline
Enthusiast
Y
Joined: Mar 2014
Posts: 62
PLS... I have to agree. I have to hope this is the absolute priority of all the engineers over there.. I use this program every day professionally as well and it's been an absolute disaster trying to use it even remotely normal. :-(

PLS #627149 12/02/20 05:51 PM
Band-in-a-Box for Macintosh
Joined: May 2020
Posts: 1,629
PG Music Staff
Offline
PG Music Staff
Joined: May 2020
Posts: 1,629
Originally Posted By: PLS
It's truly unfortunate that none of the issues reported in this thread have been detected and corrected preferably during the long period the Beta version of Big Sur was made available or alternatively immediately after its release, as it happened with pretty much all the other programs I own for Mac.


This issue We have been testing Band-in-a-Box on Big Sur and Apple ARM hardware for some time now, basically ever since the first Beta version was available to us, and we had nearly zero problems with it. None of the issues with crashes or pink colours popped up for us at all. Unfortunately, the public release version of Big Sur is not the same as the beta, meaning that we were unable to test on the public version before it was released.

There will be announcements and a build update when these compatibility issues are resolved, likely sometime in December.


I work here
Previous Thread
Next Thread
Go To
Page 2 of 9 1 2 3 4 5 6 7 8 9

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Congratulations to the 2023 User Showcase Award Winners!

We've just announced the 2023 User Showcase Award Winners!

There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.

Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.

Thank you to everyone who has contributed!

Video: Volume Automation in Band-in-a-Box® 2024 for Windows®

We've created a video to help you learn more about the Volume Automation options in Band-in-a-Box® 2024 for Windows.

Band-in-a-Box® 2024: Volume Automation

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#volume-automation

Video: Audio Input Monitoring with Band-in-a-Box® 2024 for Windows®

We've created this short video to explain Audio Input Monitoring within Band-in-a-Box® 2024, and included some tips & troubleshooting details too!

Band-in-a-Box® 2024: Audio Input Monitoring

3:17: Tips
5:10: Troubleshooting

www.pgmusic.com/manuals/bbw2024full/chapter11.htm#audio-input-monitoring

Video: Enhanced Melodists in Band-in-a-Box® 2024 for Windows®!

We've enhanced the Melodists feature included in Band-in-a-Box® 2024 for Windows!

Access the Melodist feature by pressing F7 in the program to open the new MultiPicker Library and locate the [Melodist] tab.

You can now generate a melody on any track in the program - very handy! Plus, you select how much of the melody you want generated - specify a range, or apply it to the whole track.

See the Melodist in action with our video, Band-in-a-Box® 2024: The Melodist Window.

Learn even more about the enhancements to the Melodist feature in Band-in-a-Box® 2024 for Windows at www.pgmusic.com/manuals/bbw2024upgrade/chapter3.htm#enhanced-melodist

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Specifically for Reaper®

New with the DAW Plugin Version 6.0, released with Band-in-a-Box® 2024 for Windows: the Reaper® Panel!

This new panel offers built-in specific support for the Reaper® DAW API allowing direct transfer of Band-in-a-Box® files to/from Reaper® tracks!

When you run the Plugin from Reaper®, there is a panel to set the following options:
-BB Track(s) to send: This allows you to select the Plugin tracks that will be sent Reaper.
-Destination Reaper Track: This lets you select the destination Reaper track to receive media content from the Plugin.
-At Bar: You can select a bar in Reaper where the Plugin tracks should be placed.
-Start Below Selected Track: This allows you to place the Plugin tracks below the destination Reaper track.
-Overwrite Reaper Track: You can overwrite previous content on the destination Reaper track.
-Move to Project Folder: With this option, you can move the Plugin tracks to the Reaper project folder.
-Send Reaper Instructions Enable this option to send the Reaper Instructions instead of rendering audio tracks, which is faster.
-Render Audio & Instructions: Enable this option to generate audio files and the Reaper instructions.
-Send Tracks After Generating: This allows the Plugin to automatically send tracks to Reaper after generating.
-Send Audio for MIDI Track: Enable this option to send rendered audio for MIDI tracks.
-Send RealCharts with Audio: If this option is enabled, Enable this option to send RealCharts with audio.

Check out this video highlighting the new Reaper®-specific features: Band-in-a-Box® DAW Plugin Version 6: New Features Specifically for Reaper®

Band-in-a-Box® 2024 DAW Plugin Version 6: New Features Video

The new Band-in-a-Box VST DAW Plugin Verion 6 adds over 20 new features!

Watch the new features video to learn more: Video: Band-in-a-Box® 2024 - DAW Plugin Version 6 New Features

We also list these new features at www.pgmusic.com/bbwin.plugin.htm.

Free Updates Available for PowerTracks Pro Audio 2024 & RealBand 2024!

Using RealBand 2024 or PowerTracks Pro Audio 2024? Head to our support page for your free update!

RealBand 2024 Build 3 resolves the "expired program" error users were experiencing, along with a few other issues that were reported. It also adds the option to launch the Style Picker from the Tracks Window! Learn all about this patch and download it here.

A lot of what you see in RealBand you'll find in PowerTracks, as these are similar programs - so the "expired program" error was also occuring in PowerTracks Pro Audio 2024. Fortunately, PowerTracks Pro Audio 2024 Build 3 resolves this!

Forum Statistics
Forums66
Topics81,096
Posts728,274
Members38,336
Most Online2,537
Jan 19th, 2020
Newest Members
Alfii, Mark7951, andersE, dkalitow, NeilES
38,336 Registered Users
Top Posters(30 Days)
MarioD 183
dcuny 170
musocity 158
DC Ron 133
rsdean 122
DrDan 106
Jim Fogle 104
Today's Birthdays
GDaddy, Maira, Manuel, Mshampisto
Powered by UBB.threads™ PHP Forum Software 7.7.5