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Help! Tech S.O.S (Off topic)
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Joined: May 2018
Posts: 1,360
Expert
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Expert
Joined: May 2018
Posts: 1,360 |
There was a trial period at the time of purchase and PG refunds without any problem during this period. Then if you really have trouble running Biab you can use any DAW and mix everything together, ie take out a BIAB project and export it to your DAW then add guitars. Obviously the computer must be configured to accept incoming sound via your interface, and that's the problem, it seems. My advice: validate your interface in Daw, once it is well configured it should also run in Biab.
Biab Audiophile 2024 11.11, Win11
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Help! Tech S.O.S (Off topic)
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Joined: Jan 2015
Posts: 1,897
Expert
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Expert
Joined: Jan 2015
Posts: 1,897 |
Never got BB to work, never been able to understand the audio settings...
That's clearly been an extraordinarily frustrating experience and I really sympathise. My first reaction was to ask if you'd downloaded Behringer's own driver rather than ASIO4ALL, but I see that's exactly what Behringer recommend. It's a general-purpose ASIO driver and usually the manufacturer's own is best, but presumably Behringer have worked to have their device work properly with it, so I suspect that is your best option. If you've been ignoring it because everyone says it's rubbish, try it yourself. My guess though, is that you've tried it without success. PGM are usually pretty good at support ... they don't just walk away. If you haven't yet, their on-line chat interface is well worth trying ... you do get a proper support person, not a robot and you'll get a much more direct dialogue. For me, when these frustrations get on top of me, I'll walk away for a while ... do something else and unwind. Then when I'm ready and calm again, I'll check the support service is open, reserve myself a couple of hours to work through it, get my self a tea or coffee and, in this case, contact support via chat. Hopefully that'll get things working for you. I'm a critic myself of some aspects of PGM, particularly some of their documentation, but they're normally good on the above. I'll defend them a little here too, though, as many of the difficulties on the Windows platform are down to the way Microsoft works, rather than PGM. Microsoft do, IMHO, tend to rather under-perform with low-level drivers and similar, meaning that manufacturers have, or at least feel the need, to write their own drivers even for standards-compliant interfaces, which most common USB devices normally are. I have some experience with using Microsoft's built-in drivers for products, so I know well how maddening they can be.
Jazz relative beginner, starting at a much older age than was helpful.
Kawai MP6, Korg M50, Ui24R, Saffire Pro 40.
AVL:MXE Linux; Windows 11; Win8.1: Scarletts
BIAB2022 UltraPAK, Reaper, a bunch of stuff.
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2020
Posts: 16
Enthusiast
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Enthusiast
Joined: Jun 2020
Posts: 16 |
PG , You do obviously have a BIG issue here, you seem to not ackowledge nor do anything about it, we have to rely on other people idea, instructions and various videos. Why are some people not having these problem and yet for others that all they have? I took my small studio down 2 years ago as i cannot face any more of this , £ 700 for what? Have,nt been able to explore any features on BB because of this. Beyond that much of the features lack any context.
Whats ERROR 1 btw? Thats the legacy error i now have after remote support, 3 hours that took.
Not good enough. Do you give refunds?
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 18,353
Veteran
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Veteran
Joined: Jun 2012
Posts: 18,353 |
...I took my small studio down 2 years ago as i cannot face any more of this
...Do you give refunds? Question 1: "Taking your small studio down": Were you expecting BiaB to replace your studio? It's a genuine question. Please give a genuine answer. Question 2: Re: "Do you give refunds?" Yes, PG Music have always offered a very generous refund: "When you purchase ANY product directly from PG Music Inc., you are automatically covered by our 30 Day Money Back Guarantee." I doubt any similar company would offer refunds after 2 years, but would be pleased to get your references. However, you did purchase less than 30 days go? Yes? Did you request a refund according to their generous policy? It's also a genuine question. Please give a genuine answer.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Help! Tech S.O.S (Off topic)
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Joined: Oct 2008
Posts: 730
Journeyman
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Journeyman
Joined: Oct 2008
Posts: 730 |
I will say I have not had any computer audio equipment that I have bought in the last 10 years ever not work as it said it would, not install drivers like the installer said it would and not just work. BIAB requires a minimal amount of setup to get it "working". If you have a proper interface (almost anything works) and have visited its manufacturer's website to ensure you are up to date with drivers etc. you should be able to make it work and yes, you may even have to look at the instructions. God forbid, you understand how your computer works and how your musical equipment works with it. Many google search results usually are dated so you can find out if you are looking at ancient (over a year old!) or new information.
One search for how to do I get my audio interface to work effectively in google results in 362,000,000 results and some dated April 2022. You can do the same at YouTube and find plenty of new very good videos explaining exactly what you need.
But sure, give up and blame the company that sold you the software. I am sure the 1,000s of users before you are all wrong and they just got lucky.
I had a router one time that was bricked by a manufacturer's firmware update. They would do nothing for me or even acknowledge that it caused the problem. Their answer was it was bricked, get a new one. Even with overwhelming user feedback as to the fact that it did happen to many of their users. Some enterprising person figured out how to open it up, use a simple USB plug with a few wires, jack into the system, and force feed it an older firmware that was working, then put it all in written instructions and a video. I used that router for about 5 more years after that and never did another auto update from the manufacturer.
I guess the point is, it is easy to throw in the towel. But most of the time there is a solution.
Last edited by etcjoe; 05/23/22 02:27 AM.
My wife asked if I had seen the dog bowl. I told her I didn't even know he could.
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Help! Tech S.O.S (Off topic)
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Joined: Mar 2020
Posts: 38
Enthusiast
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Enthusiast
Joined: Mar 2020
Posts: 38 |
You can't fix the root problem which is that the person having the problem is already overwhelmed with details. Be friendly and coax information out in bits. I always see these initial interactions play out like this:
The person who is stuck will select a random forum and post...
Q: "HALP. AUDIO NO WORK."
Helper1: "Can you be more specific? Audio interface type? Sample rate? Settings? Screenshots of here, and here and here please?"
Q: "HALP. AUDIO NO WORK. NOBODY CAN HALPS?"
Helper2: "Here's the relevant pages of the manual and some helpful youtube videos..."
I know this because I've been all of these people at various times. People here who offer community support have been super friendly to me as I ask the noob questions for the 64k'th time.
Last edited by Warren P; 10/16/23 11:04 AM.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
Convenient Ways to Listen to Band-in-a-Box® Songs Created by Program Users!
The User Showcase Forum is an excellent place to share your Band-in-a-Box® songs and listen to songs other program users are creating!
There are other places you can listen to these songs too! Visit our User Showcase page to sort by genre, artist (forum name), song title, and date - each listing will direct you to the forum post for that song.
If you'd rather listen to these songs in one place, head to our Band-in-a-Box® Radio, where you'll have the option to select the genre playlist for your listening pleasure. This page has SoundCloud built in, so it won't redirect you. We've also added the link to the Artists SoundCloud page here, and a link to their forum post.
We hope you find some inspiration from this amazing collection of User Showcase Songs!
Congratulations to the 2023 User Showcase Award Winners!
We've just announced the 2023 User Showcase Award Winners!
There are 45 winners, each receiving a Band-in-a-Box 2024 UltraPAK! Read the official announcement to see if you've won.
Our User Showcase Forum receives more than 50 posts per day, with people sharing their Band-in-a-Box songs and providing feedback for other songs posted.
Thank you to everyone who has contributed!
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