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#713008 04/12/22 09:41 AM
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I was trying to help Moshe13us by trying to look at an on-line M-Audio's manual. I clicked on a site that had said manual, don't ask I forgot which one, and I immediately was greeted with a ransom message. I quickly shut off my computer. I just finish completely thorough scans with rKill, adwcleaner, defender, and anti-malwarebytes. It took many hours and everything came up clean, at least so far. I just thought that I would warn everyone.

Apparently a good site got infected. You can be as careful as you can and still get bad things happening to your computer.

Note that I do have a cloned backup in case I need it.


Why is it that the people who tell me to calm down are the ones who tick me off in the first place!

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
MarioD #713009 04/12/22 09:46 AM
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Well handled.


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
MarioD #713020 04/12/22 12:00 PM
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Mario,

Did you get a warning from Malwarebytes? Are you current with them?

Regards,

Bob

90 dB #713021 04/12/22 12:12 PM
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Originally Posted By: 90 dB
Mario,

Did you get a warning from Malwarebytes? Are you current with them?

Regards,

Bob

I have the latest paid version of Malwarebytes. I shut my system down as soon as I saw it was ransomware so there may have been a warning but I didn't see it. Maybe the ransomware got pass it? Or maybe there was a warning behind the ransomware so I couldn't see it? I don't know.


Why is it that the people who tell me to calm down are the ones who tick me off in the first place!

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
MarioD #713026 04/12/22 12:51 PM
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Originally Posted By: MarioD
Originally Posted By: 90 dB
Mario,

Did you get a warning from Malwarebytes? Are you current with them?

Regards,

Bob

I have the latest paid version of Malwarebytes. I shut my system down as soon as I saw it was ransomware so there may have been a warning but I didn't see it. Maybe the ransomware got pass it? Or maybe there was a warning behind the ransomware so I couldn't see it? I don't know.


Thanks. I too have the paid version of Malwarebytes. I got it on Matt's recommendation (I think) and have been happy with it ever since. Updating it now though. Thanks for the heads-up.


Regards,

Bob

Last edited by 90 dB; 04/12/22 12:56 PM.
MarioD #713038 04/12/22 01:49 PM
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I too use Malwarebytes on my personal computer at home - it's just my personal opinion specifically, but I find that even the free version of it does a really great job as an extra layer of protection against threats that slip past Windows Defender. My friend who went to school for computer engineering/sciences recommended it to me, and I never went back. Granted, I'm usually only going to the same few sites on my personal computer and don't really venture too far out on the web. I suppose I have an "online" routine in my personal life ahha. I spend a lot of my free time in google docs writing and then drawing in my art programs.


Cheers,
Ember
MarioD #713051 04/12/22 02:44 PM
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I could have been one recommending it: I’ve used the paid version for years to supplement Windows Defender.


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
MarioD #713057 04/12/22 04:18 PM
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I have been pretty happy with Norton 360 Internet Security (Everything package.)

It will flat out block a suspicious site or redirect in a nanosecond. To me, it's a beast. Still, like Ember, I tend to visit the same sites all the time--so unless PG Music has a ransomware scam going I am probably safe, just strumming the guitar and trying not to work too hard.

smile

Also, I keep the VPN on all the time.

I am totally OCD about stuff like this and don't trust much.

David Snyder #713058 04/12/22 04:46 PM
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I also use Norton 360 Internet Security on multiple devices. Never had an issue with security, but it has provided plenty of warnings about potential scams etc.


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
MarioD #713068 04/12/22 10:03 PM
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Originally Posted By: MarioD
Maybe the ransomware got pass it? Or maybe there was a warning behind the ransomware so I couldn't see it? I don't know.

It's possible that it was just a fake, hoping that someone will just pay up without thinking/checking/whatever. They only have to get a relative few.


Jazz relative beginner, starting at a much older age than was helpful.
Kawai MP6, Korg M50, Ui24R, Saffire Pro 40.
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MarioD #713074 04/13/22 02:04 AM
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I also use Norton 360 Internet Security on multiple devices. Does a good job but sends me way too many messages.

Billy


New location, new environment, new music coming soon

Seize the moo-ment
If you feel like you’ve herd all these cow puns before, you probably have deja-moo
MarioD #713076 04/13/22 02:17 AM
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Another Norton 360 / Malwarebytes user here. I've tried using Windows Defender several times in the past but have always been hit with malware and viruses with Defender. I admit, I tend to go into some of the corners of the internet searching for midi files...many international sites and such. Norton 360 and Malwarebytes has never let me down. Defender...not so much.

Jeff


Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2024, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
MarioD #713083 04/13/22 02:58 AM
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It could have been fake or a zero-day attack.

It can take a day for Malware, Norton, and others to recognize a new threat.

You definitely did the right thing, and bravo for having a clone backup.

And thanks for the heads-up.

Notes ♫


Bob "Notes" Norton smile Norton Music
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100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
Planobilly #713087 04/13/22 03:30 AM
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Originally Posted By: Planobilly
I also use Norton 360 Internet Security on multiple devices. Does a good job but sends me way too many messages.

Billy

Yep, exactly. I guess that's the price we have to pay.


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
MarioD #713138 04/13/22 11:29 AM
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I am deeply sorry that I was unwittingly the cause of this problem. I hope that everything will be back in order.
Mo.

MarioD #713141 04/13/22 11:45 AM
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I agree with others, it was most likely an attempt to trick you into clicking something malicious, or call with a CC.

Being a part of an MSP team, the team sees these quite a bit from various offices we monitor.
Most often a phishing attempt, trying to get you to click.
And usually a Ransomware will encrypt the machine (including the browser function) and contact you in some other manner.
Especially attempts at businesses, they know how to get a hold of you without giving your IT team a chance to track which IPs you are asked to visit. That would leave a trail.
They are malicious, but not dumb.

/Moshe13us made me smile smile


Make your sound your own!
.. I do not work here, but the benefits are still awesome
Moshe13us #713147 04/13/22 01:06 PM
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Originally Posted By: Moshe13us
I am deeply sorry that I was unwittingly the cause of this problem. I hope that everything will be back in order.
Mo.


YOU were NOT the cause of it. When someone asks for help and I am not familiar with what they have I look up the manual to see where I can help. I have done this many times. I think the site got infected.

I am back to normal, or well as normal as I can be wink


Why is it that the people who tell me to calm down are the ones who tick me off in the first place!

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
rharv #713152 04/13/22 01:45 PM
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Originally Posted By: rharv
I agree with others, it was most likely an attempt to trick you into clicking something malicious, or call with a CC.

Indeed. It’s a lot cheaper to buy a “PROTECTED BY ALARM” sticker than to actually install an alarm system.

MarioD #713154 04/13/22 02:29 PM
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Posting one's current version of security is very helpful for those others seeking opportunities.


Cheers
rayc
"What's so funny about peace, love & understanding?" - N.Lowe
Gordon Scott #713155 04/13/22 03:09 PM
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Originally Posted By: Gordon Scott
Originally Posted By: MarioD
Maybe the ransomware got pass it? Or maybe there was a warning behind the ransomware so I couldn't see it? I don't know.

It's possible that it was just a fake, hoping that someone will just pay up without thinking/checking/whatever. They only have to get a relative few.

Yes, sometimes false positives can happen, but it's always better to be safe than sorry!


Cheers,
Ember
rayc #713174 04/14/22 02:40 AM
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Originally Posted By: rayc
Posting one's current version of security is very helpful for those others seeking opportunities.

Which is why I never tell people what I'm using.

Notes ♫


Bob "Notes" Norton smile Norton Music
https://www.nortonmusic.com

100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
MarioD #714978 04/29/22 04:01 AM
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Sounds like a spoof/phishing site. There are sites that spoof like they are legit. I doubt that you were on the M-Audio site. It was likely a site that showed up in the M-Audio manual search. I get the same thing when I need to look for service manuals for the security panels I work on. Everybody and their brother has a site for the manuals. BUT... the one I trust is the Honeywell site. Gotta be careful.


To the warning. It too was likely a spoof. What it would have done is loaded a looper. Something that takes over the OS and keeps you stuck in a harmless but frustrating loop. It would then show you a message that gives you a number to call to "fix" the issue. Of course, they want control of the computer and a credit card number. NO telling what havoc would then ensue.

In the past, both my wife and daughters have gotten stuck in a looper. They are relatively easy to remove but can certainly cause frustration. Often.... shutting off the computer immediately solves the issue and doesn't let the looper in. It's when you start clicking on things that you get problems.

Pull the plug out of the wall and reboot..... see what you got.

Running good malware is important. BTW.... 100% MalwareBytes it's what I would use to get rid of the loopers.


You can find my music at:
www.herbhartley.com
Add nothing that adds nothing to the music.
You can make excuses or you can make progress but not both.

The magic you are looking for is in the work you are avoiding.
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