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Help! Tech S.O.S (Off topic)
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Joined: Jan 2021
Posts: 1
Newbie
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OP
Newbie
Joined: Jan 2021
Posts: 1 |
Hi.
I am a Band-in-a-Box user.
I'm having trouble activating the program.
I wrote to tech support. Here is the answer
" What is the serial number you're trying to activate? We'll look into it".
It's a bit like the lady at the bank asking for the password to my account.
Is this normal practice on this site?
Jaz
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Help! Tech S.O.S (Off topic)
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Joined: Sep 2001
Posts: 2,099
Veteran
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Veteran
Joined: Sep 2001
Posts: 2,099 |
perfectly normal - they need to know so they can cehck the acivations already made and then help out
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
Posts: 22,131
Veteran
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Veteran
Joined: May 2000
Posts: 22,131 |
Agreed, a serial number is not a password.
No worries.
I'd be concerned if they asked for the credit card number used for the purchase, not the serial number that they assigned to your purchase.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 20,233
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Veteran
Joined: Jun 2012
Posts: 20,233 |
The Serial number possibly assists them to know exactly what version of the product you are using, as well as previous activations etc. Perfectly OK. They'll definitely be looking to help you, nothing more.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 26,901
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Joined: Jul 2000
Posts: 26,901 |
Yes, as above, that is normal, and safe. You may be able to do some of the support yourself. Go to the Portal page (below) and register for or log in to your account. This is NOT the same as the User Forums, where we are now. PG Music has all the information about your purchases. https://www.pgmusic.com/mm5/merchant.mvc?Session_ID=0c04f3da82938f32c44615a0b20da25d&Screen=LOGN&Order=0&Store_Code=pgmusic&langid=
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 20,233
Veteran
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Veteran
Joined: Jun 2012
Posts: 20,233 |
The majority of the responses above are offering good advice. Reach out to PG Music for help.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Help! Tech S.O.S (Off topic)
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Joined: Jan 2015
Posts: 2,447
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Joined: Jan 2015
Posts: 2,447 |
We're allowed three concurrent activations, though we're expected to use only one at a time. If we want to activate a fourth computer because, say, we've bought a new one, we must deactivate one of the other three. If we forget to do that or the computer has failed or been upgraded, we'll have an 'orphan' activation wasting one of the three. If that happens, PGM can sort it out, but they do want the serial number of your BIAB to do that. I suspect they could find your serial number themselves, but they probably want to double-check that your request is genuinely from you, both so that they can protect themselves from software pirates and also so they can protect you from someone stealing your licence.
PGM are good people. They are friendly and they are usually able to help.
Jazz relative beginner, starting at a much older age than was helpful.
AVL:MXE Linux; Windows 11
BIAB2025 Audiophile, a bunch of other software.
Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts
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Help! Tech S.O.S (Off topic)
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Joined: May 2023
Posts: 8
Newbie
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Newbie
Joined: May 2023
Posts: 8 |
Hi
I am a new user and cannot find how to make a new post.
For tech support ----
I open asio driver pane and it opens ok.
At the bottom a message comes up with Windows Error 117
I wasjust about to look at the latency properties
All the Best
John
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 26,901
Veteran
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Veteran
Joined: Jul 2000
Posts: 26,901 |
Hi
I am a new user and cannot find how to make a new post.
For tech support ----
I open asio driver pane and it opens ok.
At the bottom a message comes up with Windows Error 117
I wasjust about to look at the latency properties
All the Best
John Hi John. Welcome to the forum. I wasn't familiar with that error, but Google sure is. It has to do with device drivers. To help you, we're going to need to have more information. We are only fellow users here, but we're pretty good, and if it's a fault of BIAB, a few of us can get PG Music involved. But may I suggest you start a new thread, so this one doesn't get lost?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: May 2020
Posts: 2,561
Product Manager
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Product Manager
Joined: May 2020
Posts: 2,561 |
Hi.
I am a Band-in-a-Box user.
I'm having trouble activating the program.
I wrote to tech support. Here is the answer
" What is the serial number you're trying to activate? We'll look into it".
It's a bit like the lady at the bank asking for the password to my account.
Is this normal practice on this site?
Jaz Indeed, this is perfectly normal for us to ask. We generally check if the serial number is valid and has activation slots available before anything else, as those are the two most common reasons that activation doesn't work. Please be assured that your serial number, order number, name, address, phone number, and email address cannot be used to look up your credit card or banking info.
I work here
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Holiday Weekend Hours
Our Customer Service hours this weekend are as follows:
Friday, April 18: 8:00 - 4:00
Saturday, April 19: closed
Sunday, April 20: closed
Monday, April 21: Regular hours
Thank you!
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
Update to RealBand® 2025 Build 5 Windows Today!
Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our team.
Get the latest update today!
PowerTracks Pro Audio 2025 for Windows is Here!
PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a reset option for track height in the Tracks window, a taller Timeline on the Notation window toolbar, new freeze buttons in the Tracks window, three toolbar modes (two rows, single row, and none), the improved Select Patch dialog with text-based search and numeric patch display, a new button in the DirectX/VST window to copy an effects group, and more!
First-time packages start at only $49. Already a PowerTracks Pro Audio user? Upgrade for as little as $29!
www.pgmusic.com/powertracks.htm
Video: Summary of the New Band-in-a-Box® App for iOS®
Join Tobin as he takes you on a tour of the new Band-in-a-Box® app for iOS®! Designed for musicians, singer-songwriters, and educators, this powerful tool lets you create, play, and transfer songs effortlessly on your iPhone® or iPad®—anytime, anywhere.
Band-in-a-Box® for iOS® :Summary video.
Check out the forum post for more information.
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