Band-in-a-Box® Hard Drive Troubleshooting Tips

Every Band-in-a-Box® hard drive is tested and operating properly when it leaves our building. You should be able to plug it in to any available USB port and start using Band-in-a-Box®. If you are having trouble, we hope that these troubleshooting tips will get you up and running quickly and easily.

Some other frequently asked questions about the hard drives are answered in our (Windows) Band-in-a-Box® hard drive FAQ

If you plug your Band-in-a-Box® hard drive in and your computer doesn't see it, try the steps below.

Last updated:  Tuesday, 13 October 2015

1. Plug the Band-in-a-Box® hard drive into a different computer (if possible).

If it shows up, then it's working. You can try resetting the usb ports on the computer that couldn't see the drive.

To do this, follow the steps in tip #8.

2. Sometimes the hard drive comes loose in its case (enclosure) during shipping.

Removing a hard drive enclosure

This is very easy to fix. Unscrew the two little screws on the end of the drive and gently slide out the plastic end piece until it stops.

You will see that the hard drive is attached to this and slides out with it. The drive plugs into a connector on the back of the plastic end piece.

You can unplug the drive from that connector and then firmly plug it in again (we call this re-seating the drive). Re-seating the drive will not void your warranty.

When the drive is solidly re-seated, slide the whole assembly back into place and replace the screws.

3. Try plugging the device into different USB ports on your computer.

On desktop computers, there are ports on both the front and rear panels. The rear USB ports sometimes have more power to run the drive. Try plugging in using both ends of the double-ended usb cable supplied.

4. Test with a different USB cable.

If the drive works with another cable we will replace the one that was shipped with the hard drive.

5. For Laptops/Notebooks, check sure your Power Scheme

If you have a portable computer, check to make sure your Power Scheme is set to the highest performance for both battery and plugged in modes, in the Control Panel of your computer.

Changing the Power Options on a portable Windows computer

On Windows computers, go to Start --> Control Panel --> Power Options, and choose High Performance.

Change settings for the plan: High Performance, and choose the sleep and display settings that you want your computer to use.

Changing the Power Options on a portable Mac computer

On a Mac, you can find the same types of options in Apple --> System Preferences --> Energy Saver.

6. If you are using a USB hub, try bypassing it

Bypassing a USB hub

If you have the hard drive plugged in to a USB hub, try bypassing the USB hub and plugging the hard drive directly into the computer with the provided USB Cable instead.

7. Consider using a *powered* USB hub

Powered USB hub

If you happen to have a lot of 'power-hungry' USB devices, you might consider purchasing USB hub. Buy one that plugs into the wall; that way you won't be trying to draw too much power from the usb ports on your computer.

8. Reset the USB ports on your Desktop or Laptop computer.

To do this, unplug the USB Hard Drive then power the computer off as shown below:

Safely remove hardware

a) Right click on the icon with the green checkmark and select "safely remove hardware"

Eject the USB hard drive

b) Eject the Band-in-a-Box® USB hard drive.

Shut down the computer

c) Shut down the computer.

Switch off the power button

d) Turn off the power supply.

Desktop Computers: Switch the power button on the back of the computer to the off position. The Power Supply button is usually located right near the power cable. Next, unplug the power cable (see image below) from the back of the computer. Wait one minute. Plug in the power cable; turn the power switch to the on position to restart your computer. Plug in the Band-in-a-Box® hard drive.

Laptop Computers: Shut down the laptop completely, unplug it from the wall, and then remove the battery if accessible. Wait 1 minute

Plug-in the power cable or insert the battery and restart your computer. Plug in the Band-in-a-Box® hard drive.

Note: This is an important troubleshooting step! It may seem overly cautious to remove the power cable and/or battery in addition to powering off the computer, but some parts of a computer, including the usb ports, remain powered even when the computer has been turned off.

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