Sales FAQ:
All Products

To search the FAQ, look through the FAQ titles below or press CTRL-F on your keyboard and enter a search term.

Last updated:  Thursday, 07 December 2017

  1. How can I order from PG Music?
  2. Do you have any product demos available?
  3. Is it true that you offer a 30-day money-back guarantee on all of your products?
  4. What shipping methods do you offer? Is there a download-only option?
  5. Are all of your products available for download (electronic delivery)?
  6. Do you ship overseas?
  7. If I choose to download the program, do I still get shipped a hard copy of the software and documentation?
  8. What is Band-in-a-Box?
  9. What are the differences between RealBand, Band-in-a-Box, and PowerTracks Pro Audio?
  10. What new features are there in the latest version of Band-in-a-Box for Windows?
  11. What new features are there in the latest version of Band-in-a-Box for Macintosh?
  12. What is the difference between Band-in-a-Box Pro and the Band-in-a-Box MegaPAK?
  13. What is the difference between the Band-in-a-Box MegaPAK and UltraPAK? (Windows)
  14. What is the difference between the Band-in-a-Box MegaPAK, UltraPlusPAK, and EverythingPAK? (Macintosh)
  15. Do you offer upgrades from previous versions of Band-in-a-Box?
  16. Can I upgrade from Band-in-a-Box Pro to the MegaPAK, UltraPAK, UltraPlusPAK, or EverythingPAK?
  17. If I purchased the last MegaPAK/UltraPAK/UltraPlusPAK/EverythingPAK/Audiophile version, do I need to order the new MegaPAK/UltraPAK/UltraPlusPAK/EverythingPAK/Audiophile Upgrade?
  18. I purchased Band-in-a-Box for Mac/Atari and now I want to run it on a PC. Is there a "crossgrade" that I can purchase?
  19. I purchased Band-in-a-Box for Windows, and I now want to run it on a Mac. Is there a "crossgrade" that I can purchase?
  20. What is RealBand?
  21. How do I get RealBand?
  22. Can I load my Band-in-a-Box and PowerTracks Pro Audio files into RealBand?
  23. Are songs that I create with Band-in-a-Box or RealBand copyrighted?
  24. How do I know if Band-in-a-Box will be able to create an accompaniment in my style of interest?
  25. I hate installing programs, and just want to plug and play. I also want the best Band-in-a-Box and RealBand version that you have, with everything pre-installed.
  26. What is the difference between the Band-in-a-Box and RealBand UltraPAK and the PG Music OmniPAK for Windows?
  27. What is PowerTracks Pro Audio?
  28. What new features are there in the latest version of PowerTracks Pro Audio?
  29. What is the difference between PowerTracks Pro Audio, the PowerTracks Pro Audio PowerPAK and the PowerTracks Pro Audio MultiPAK? What are the MultiTracks?
  30. What is the Roland VSC?
  31. What are the recommended system requirements for your products?
  32. Do you offer technical support after I purchase the program?
  33. Why is the price of your products so low?
  34. Are your prices in US dollars?
  35. Do I need to be a musician to use your products?
  36. Do you offer special academic pricing for school systems?
  37. Is it safe to use a credit card over the internet?
  38. Are your products available from any local dealers?
  39. How can I register my software?
  40. I placed an order, but didn't receive an email confirmation.
  41. Can I purchase a complete User's Guide for my program?
  42. What types of files can Band-in-a-Box and PowerTracks Pro Audio songs be saved as?
  43. Can I view music notation and print out lead sheets with Band-in-a-Box?
  44. Can I burn audio CD's containing my Band-in-a-Box, RealBand, or PowerTracks Pro Audio compositions?
  45. Do any of your products convert audio files to midi?
  46. I just placed an order, but I am unable to download the software. What should I do? (Windows products)
  47. I just placed an order, but I am unable to download the software. What should I do? (Macintosh products)
  48. I placed an order for the Coyote Forte DXi and haven’t received my registration number.
  49. What languages are your programs available in?
  50. Can I purchase the most recent version of the English Band-in-a-Box as an upgrade if I have a previous localized (non-English language) Band-in-a-Box version?
  51. Is Band-in-a-Box compatible with PowerPC and Intel Macs?
  52. Can I use the Windows version of Band-in-a-Box and other Windows products on an Intel-based Mac?
  53. When I try to install the program I get a message that the "setup files are corrupted".
  54. Common pre-sales questions about RealDrums and RealTracks.
  55. What are RealCombos?
  56. What is the difference between the Audiophile editions of Band-in-a-Box and the regular Band-in-a-Box packages?
  57. Is the latest version of Band-in-a-Box backwards compatible with songs and styles from older versions?

1. How can I order from PG Music?

There are several ways to order from PG Music Inc.

You can place your order online using VISA, MasterCard, or American Express or PayPal. Software is available for immediate download if you order this way. After you place your order, you will receive an email with a link to the download page for your order. Orders can also be placed by calling us at 1-800-268-6272 or 1-888-PGMUSIC (toll-free in the USA and Canada), 800-4746-8742* (toll-free outside of the USA and Canada), or 250-475-2874 (direct). To view our hours, visit www.pgmusic.com/contact.htm. You can also fax your order to 1-877-475-1444 or 250-475-2937. We have a printable order form that you can use.

Purchase Orders can be faxed to 250-475-2946, or emailed to marketing@pgmusic.com.

If you do not have a credit card, you may also pay by bank wire transfer or US Cheque or Money Order. If you have any questions about the payment method, please contact one of our customer service representatives by phone, by email at sales@pgmusic.com, or via our Live Online Chat.

*Where Universal International Freephone service is available. View International Access Codes.

2. Do you have any product demos available?

We don't have demo programs for Band-in-a-Box and RealBand available for download currently, as the programs are quite large with all the RealTracks and RealDrums ‐ however we do have a 30 day money-back guarantee on all of our products. You can watch our video demonstrations at our Band-in-a-Box for Windows and Band-in-a-Box for Mac demo pages. You can also listen to hundreds of audio demos of Band-in-a-Box at our RealTracks pages ( Windows | Mac ), and Band-in-a-Box Add-ons pages ( Windows | Mac ). There are other videos available here.

3. Is it true that you offer a 30-day money back guarantee on your products?

Yes! We offer an unconditional 30-day money back guarantee on all products purchased directly from us. If for any reason you decide that the product is not for you, we will refund you the purchase price of the item.

4. What shipping methods do you offer? Is there a download-only option?

We offer standard shipping in conjunction with the free instant electronic delivery. If you prefer not to have anything shipped to you, select 'electronic delivery' (this option will be available unless you are ordering a hardware product). If you would like a physical copy of your order shipped, choose your preferred shipping method. You will still be able to download the software. We provide two methods of shipping: Postal shipping, and Courier Express Shipping. Note: If delivery is to a PO Box or to a US military address, shipping by UPS is not available.

Hard drive versions of Band-in-a-Box: Some of the larger Band-in-a-Box and RealBand packages are shipped via Express Courier on a USB hard drive. The download for your purchase will still be available to you. *Note - the Audiophile RealTracks and RealDrums are not available for download*.

Software Shipping Charges - USA/Canada

Postal Orders - $5 US - Delivery in 7-14 days (Longer times during peak seasons)

Courier Express - $15 US - Delivery next business day

Software Shipping Charges - Outside USA/Canada (International)

Postal Orders - $10 US - Delivery in 7-14 days (Longer times during peak seasons)

Courier Express - $20 US - Delivery within 3 business days

Hard Drive Shipping Charges - USA/Canada

Courier Express - $15 US - Delivery within 2-5 business days

Hard Drive Shipping Charges - Outside USA/Canada (International)

Courier Express - $25 US - Delivery within 2-7 business days

Hardware & Third Party Software Shipping Charges - USA/Canada. Note: All hardware products are shipped by Courier.

Courier Express - $15-$25 US * - Delivery next business day (*Note: Shipping charges for larger harware items are $25. Please contact us for further details)

5. Are all of your products available for download (electronic delivery)?

Yes, PG Music software is available for immediate download when you order online, and you will have the option of downloading your software even if you choose a physical shipping method. The Audiophile version is the one exception - it is only available on hard drive due to the large size of the uncompressed audio files. Also, third party software, such as Finale, is not available for download.

6. Do you ship overseas?

Yes, we ship PG Music products anywhere in the world that is served by post or an international carrier. Unfortunately, we cannot ship the Band-in-a-Box UltraPlusPAK, EverythingPAK, and Audiophile Edition (as well as the OmniPAK) to Brazil, as Brazilian Customs is currently charging a 100% duty on these products.
Hardware & Third Party Software can only be shipped to the USA and Canada.

7. If I choose to download the program, will I still get shipped a hard copy of the software and documentation?

If you would like to receive a physical copy of the software and printed documentation, just choose one of the shipping options available, and not electronic delivery. You will still be able to download the program, but you will also receive your order by the shipping method you selected.

8. What is Band-in-a-Box?

Band-in-a-Box is an intelligent automatic accompaniment program. You can hear and play along to many song ideas and go from "nothing" to "something" in a very short period of time with Band-in-a-Box as your "on demand" backup band. Just type in the chords for any song using standard chord symbols (like C, Fm7 or C13b9), choose the style you'd like, and Band-in-a-Box does the rest. Band-in-a-Box automatically generates a complete professional quality arrangement of piano, bass, drums, guitar and strings in a wide variety of styles.

9. What are the differences between RealBand, Band-in-a-Box, and PowerTracks Pro Audio?

Band-in-a-Box is an intelligent automatic accompaniment and arranging program, which means that you can go from nothing to complete song arrangements in as little as a few seconds. Simply enter chords to a song, choose a style of music, and Band-in-a-Box generates a full band arrangement complete with Bass, Piano, Drums, Guitar, Strings, and more.

Band-in-a-Box can generate MIDI tracks, which are played through a MIDI synthesizer and displayed in notation, and it can also generate RealTracks and RealDrums, which are intelligently compiled from audio recordings of musicians playing real instruments.

Band-in-a-Box has many other amazing intelligent features such as automatic Harmonies, Ear training modules, the Soloist (which generates professional quality solos over any chord progression), and the Melodist (which can create entire original songs from scratch with Chords, Melodies, Intros, and Solos).

PowerTracks Pro Audio is a professional, fully featured, 48 track digital audio and MIDI sequencer. This program allows you to assemble music layer by layer and track by track using MIDI or digital audio, or a combination of the two. Unlike Band-in-a-Box, PowerTracks Pro Audio does not generate any music for you. Instead, it gives you complete control and flexibility to record, edit, mix, and master your music.

You can start from "scratch", recording your MIDI tracks or step-inputting them, and recording digital audio tracks. Or you can work from existing audio and MIDI files that you have imported into the program for further processing. Many people have used Band-in-a-Box in conjunction with PowerTracks, by exporting songs from Band-in-a-Box as MIDI or wave files then importing these files into PowerTracks.

RealBand combines many of the features from PowerTracks Pro Audio and Band-in-a-Box into an all-in-one sequencing program with automatic accompaniment.

As with Band-in-a-Box, you can type in chords to a song, choose a style of music, and it will generate a complete band arrangement that can include MIDI tracks, RealTracks, and RealDrums. Band-in-a-Box and RealBand are compatible with all the same song and style formats, so any style that you use in Band-in-a-Box can also be used in RealBand. Unlike Band-in-a-Box, RealBand does not have many of the additional "intelligent" features, such as the Soloist, Melodist, Harmonist, Vocal Harmonizer, Chord Substitution Wizard, and automatic Melody Embellisher. Developing song ideas and using the program as a educational or practice tool are easier to do and more suited to Band-in-a-Box.

As with PowerTracks, you have complete control over recording and editing your music track by track, as well as mixing and mastering using full-featured Tracks and Mixer Windows. You can 'freeze' your "BB" (Band-in-a-Box) generated tracks then fine-tune them, you can re-generate each track individually or re-generate a range of bars. You can layer as many additional MIDI or audio tracks as you want. You can assign any combination of DX/VST effects to individual tracks, aux busses, or the main output. You can assign different DXi/VSTi synthesizers to individual MIDI tracks. You can merge all your tracks to a single stereo wave file or compressed audio format and burn an audio CD. And you can do ALL of this without ever leaving RealBand!

The latest versions of both Band-in-a-Box and RealBand are included in any Band-in-a-Box first-time purchase or upgrade!

Here is a comparison of some of the features in Band-in-a-Box, RealBand, and PowerTracks Pro Audio.

Feature description Band-in-a-Box RealBand PowerTracks
Intelligent Automatic arrangements using BB (Band-in-a-Box) styles Yes Yes x
Re-generate a specific range of bars of a BB track x Yes na
Re-generate one "BB" track at a time. x Yes na
"Freeze" and edit BB generated tracks, save your edits. x Yes na
RealTracks support Yes Yes x
RealDrums support Yes Yes Yes
MIDI recording and editing 2 tracks only 48 tracks 48 tracks
Multi-track digital Audio recording and editing 1 track only, basic editing Yes Yes
Load and play MGU and SGU (Band-in-a-Box song) files Yes Yes x
DXi and VSTi support Yes Yes Yes
Includes Coyote WaveTable DXi synth Yes Yes x
Multiple DXi/VSTi synths can be used a single song x Yes Yes
14 PG DirectX audio effects included Yes Yes Yes
TC Helicon audio/vocal harmonizer Yes only if you have PowerTracks Yes
Audio Chord Wizard (chords from MP3) Yes Yes Yes
On-screen Guitar and Piano Yes Yes Yes
Powerful and full-featured multi-track Mixer Window x Yes Yes
Full featured Tracks Window with track overview panels x Yes Yes
Notation and Lead Sheet windows Yes Yes Yes
Automatic Melody and Solo harmonization Yes x x
Soloist (Auto-generate original solos) Yes x x
Melodist (Auto-generate original chords, melodies, and complete songs) Yes x x
Re-harmonist (Auto-create a chord progression for your melody) Yes x x
Automatic Melody embellisher Yes x x
StyleMaker Yes x x
Hybrid Style Wizard Yes x x
Ear Training module and educational music arcade games Yes x x
Automatic Soundtrack generator Yes x x
Chord Substitution Wizard Yes x x
Big lyrics window Yes Yes Yes
Graphical MIDI "Piano Roll" editing window Yes Yes Yes
Merge song to stereo wave file and burn a CD Yes Yes Yes
Display song forms using repeats and 1st/2nd endings Yes x x
Practice Window for learning and practicing your instrument Yes x x
Software Guitar Tuner Yes Yes Yes
Guitarist (Auto-create original guitar chord solos) Yes x x

10. What new features are there in the latest version of Band-in-a-Box for Windows?

With each version upgrade, we add many great new features.

With Band-in-a-Box 2018, we've added Video RealTracks, a new ultra-low-latency audio driver, the Audio Chord Wizard has been redesigned and is built into Band-in-a-Box, audio harmonies have been enhanced with audio transcription, audio tuning can be fixed, notation properly supports time signatures like 12/8, 9/8 & 6/8, the toolbar has been enhanced with skins and more customization, songs can be saved as MP3, you can open ABC notation files, and the Audio Edit Window has been redesigned with a new GUI and features.

See all the new features in Band-in-a-Box 2018

With Band-in-a-Box 2017, main screen GUI has been redesigned with many requested improvements, including a new, smaller footprint, configurable toolbars, and more. RealTracks sound better than ever with improved stretching and transposition quality (Elastique 3), better phrase transitions, and Natural Arrangements. We have added new "Woodshedding" RealTracks called 12-Key Guitar RealTracks from Brent Mason played in 12 keys with Hi-Q (precise) Tab/Notation which is ideal for studying and learning.

With Band-in-a-Box 2016, we redesigned and enhanced the StylePicker, rebuilt the Chordsheet with improved functionality and customization options. We also added 201 new RealTracks, 11 new MIDI SuperTracks, 19 Instrumental Studies (bass, acoustic & electric guitar, piano & saxophone, in a variety of genres), and for the first time ever, 3 "Artist Video Performances," which are video files that play in Band-in-a-Box, with live saxophone performances playing along with Band-in-a-Box RealTracks. We also have over 80 new RealStyles, which are new styles using existing RealTracks and Loops. These include great Top-40 styles, "Requested" styles, J-Pop, K-Pop, German "Schlager," and more!

With Band-in-a-Box 2015, we added 50 new features, 101 new RealTracks, 15 new MIDI SuperTracks, 46 Artist Performances, 18 Instrumental Studies and 1,000 Killer Modern Loops. New features include support for your 64-bit VST plugins and VSTi instruments using jBridge, functions to load, play, view and slow down videos you've downloaded from YouTube or elsewhere, Automatic Program Updates, and GUI enhancements.

With Band-in-a-Box 2014, we added 50 new features (including an all-new GUI and UserTracks), 101 new RealTracks, 54 new MIDI SuperTracks, 20 Artist Performances and 8 new Hi-Q MIDI Sounds. Compared to version 2012 (December 2011) this adds 100 new features, 303 RealTracks, 145 MIDI SuperTracks and 26 Hi-Q Sounds! There are now over 1,200 hours of RealTracks/RealDrums (studio musician audio recordings) included with the UltraPlusPAK or EverythingPAK!

With Band-in-a-Box 2013 we added a new MIDI DXi/VST synth (SampleTank) and added some great High Quality ("Hi-Q") MIDI Sounds. These Hi-Q sounds make the MIDI tracks (both regular and MIDI SuperTracks), sound much better. We added Performance Tracks – Artist's Performances on the Melody track, to showcase the Band-in-a-Box RealTracks demos playing along to an artist performing the melody. These are great for listening or for learning-from-the-Pros (since notation/tab shows for the performances). "Print to PDF" to save your printouts directly as a PDF file, or share your arrangements with the added SoundCloud.com integration and DropBox integration. There are a number of RealTracks enhancements including "Pick best soloist RealTracks" that shows you the soloists that best match the genre, tempo, and feel of your song, and many more.

With Band-in-a-Box 2012.5 we've added MIDI SuperTracks! MIDI SuperTracks are a great sounding option for those who would like to use MIDI in their arrangement. Instead of MIDI styles based on C7 chord patterns that get repeated over every chord, the MIDI SuperTracks are based on actual playing by studio musicians. When you play the SuperTracks using your MIDI synth, or favorite VST plug-ins you get an incredibly realistic sound using MIDI.

With Band-in-a-Box 2012, we've added VST synth support for each track, so you can have multiple synths playing on your songs. You can also use VST Audio Plug-ins (reverb, delay etc.) on each track. Customize over 150 of the Guitar based RealTracks with the new Guitar Amp Simulator (AmpliTube CS). We include "Direct Input" (clean signal) Guitar RealTracks for these, so all of the added effects come from the Guitar Amp Simulator. We've added "Loops" support, so you can add your own, or 3rd party loops to any Band-in-a-Box track.

For the previous version, Band-in-a-Box 2011.5, we added a new floating Mixer Window, allowing you to quickly set volumes, panning, reverb, tone and patches. There's a new "BB Remote" app for your iPhone®, which can be used as a remote control for the desktop version of Band-in-a-Box 2011.5 or higher! We added 101 RealTracks in Sets 122-136, including: 70's Soul, Celtic Hornpipes & Slipjigs, Crossover Pop, Gypsy Jazz, Jazz Piano and Organ, Brent Mason Country soloing, Praise & Worship, and much more!

For Band-in-a-Box 2011, we added over 50 new features, including big improvements to the sounds of the RealTracks so that they sound more natural over a much wider range of tempos, using the elastique Pro V2 time stretching engine by zplane.development. These improvements are built-in, so there's nothing you need to do to get it working. Your existing songs will just sound better automatically! Also, we made Android and iPhone® versions of Band-in-a-Box, which connects to your Windows desktop version of Band-in-a-Box 2011 or higher and allows you to generate, play, and save songs on your iPhone®, iPod touch®, iPad™, or Android phone - with the same high quality RealTracks sound! 101 new RealTracks since July 2010, including: Gypsy Jazz, Celtic Jigs & Reels, Calypso, Praise & Worship, Reggae, Brent Mason Guitar, and so much more!

In Band-in-a-Box 2010, we added a new "Plug-in" mode, allowing you to simply Drag-n-Drop tracks between Band-in-a-Box and your favorite sequencer (RealBand, Sonar, Reaper, ProTools, FL-Studio, Nuendo and more). RealTracks generation time was improved, typically 3X faster. RealTracks support for Shots, Holds, and Pushes was added. Endings are improved, and RealTracks endings are now 4 bars long, giving time for the natural decay of the instruments. Individual MIDI or RealTracks can be frozen, so the arrangements can be saved and fixed, and will replay quickly without need for regeneration.

11. What new features are there in the latest version of Band-in-a-Box for Macintosh?

With each version upgrade, we add many exciting new features.

With Band-in-a-Box 2017, we've added over 80 new features and an amazing collection of new content, including 202 RealTracks, 34 MIDI SuperTracks, Instrumental Studies, 12-Key RealTracks, Hi-Q Guitar Notation, Re-Discovered RealTracks/MIDI SuperTracks styles, a new synthesizer (sforzando), and over 120 new RealStyles!

See all the new features in Band-in-a-Box 2017

With Band-in-a-Box 2016, we redesigned and enhanced the StylePicker, rebuilt the Chordsheet with improved functionality and customization options. We also added 201 new RealTracks, 11 new MIDI SuperTracks, 19 Instrumental Studies (bass, acoustic & electric guitar, piano & saxophone, in a variety of genres), and for the first time ever, 3 "Artist Video Performances," which are video files that play in Band-in-a-Box, with live saxophone performances playing along with Band-in-a-Box RealTracks. We also have over 80 new RealStyles, which are new styles using existing RealTracks and Loops. These include great Top-40 styles, "Requested" styles, J-Pop, K-Pop, German "Schlager," and more!

For Band-in-a-Box 2015, we enhanced the GUI for an improved look and feel, and many new time-saving features added such as automatic track labels (e.g. instead of saying "strings" it says "banjo"), video tutorial-help buttons, instant previews for many dialogs, and more. There's a new Video Window to load, play videos to Band-in-a-Box. You can save your song as a video and upload it to YouTube. Audio Track is added to allow you open an audio file, record audio, or render the song to the Audio Track. The new Audio Edit Window shows a digital waveform of the Audio track. There is now a Big Piano Window which displays notes on a resizable keyboard. Audio Chord Wizard is enhanced with a utilities dialog and an option to enable/disable the current style. You can now write Acidized information to the audio file. And much more!

For Band-in-a-Box 2014, we added UserTracks that allow you to make your own RealTracks, redesigned the GUI with a new modern look, added an onscreen mixer, added instant previews of styles, RealTracks, and RealDrums, and much more.

For Band-in-a-Box 2013, we added Performance Tracks ‐ Artist Performances on the Melody track, to showcase the Band-in-a-Box RealTracks demos playing along to an artist performing the melody. These are great for listening or learning-from-the-Pros (since notation/tab shows for the performances). Pick "best" soloist RealTracks: This new dialog shows you the best soloists that match the genre, tempo, feel of your song. A new Song Form feature allows you to define sections of a song (A,B,C etc.), and then rearrange the song by simply typing the form you want (e.g. AABABAACA ). Leadsheet window can now be resized. When you are choosing a RealTracks or RealDrums, there is now a list of recently used - Favorite RealTracks, RealDrums. The popular "Band Button" is enhanced now enhanced, with many more RealStyles made, listed, submenus, and instruments shown.

For Band-in-a-Box 2012 we've added "Loops" support, so you can add your own or 3rd party loops to any Band-in-a-Box track. We've added a Simpler RealTracks setting, with a checkbox that makes the RealTracks play a simpler (less busy or embellished) arrangement. We include "Direct Input" (clean signal) Guitar RealTracks for over 150 of the Guitar based RealTracks, so you can generate files with a clean guitar, and then, using your DAW (e.g. GarageBand), you can add custom amp and F/X settings using the new Guitar Amp Simulator that is included (AmpliTube CS). You can add MIDITracks individually now, simply select your favorite MIDITrack from any style to any track of your current song. EZ selection of "DrumGrooves" has been added, which are different grooves within drum styles.

For Band-in-a-Box 2011.5, we added a "Same-But-Different" feature, which ensures that, if you have 2 (or more) of the same RealTracks on different tracks, they will never play the same thing at the same time. There is support for Pedal Bass RealTracks. We added 101 new RealTracks in sets 122-136, including: 70's Soul, Celtic Hornpipes & Slipjigs, Crossover Pop, Gypsy Jazz, Jazz Piano and Organ, Brent Mason Country soloing, Praise & Worship, and much more!

For Band-in-a-Box 2011, we made big improvements to the sounds of the RealTracks so that they sound more natural over a much wider range of tempos, using the elastique Pro V2 time stretching engine by zplane.development. These improvements are built-in, so there's nothing you need to do to get it working. Your existing songs will just sound better automatically!. We added a new Mixer window, allowing you to quickly set volumes, panning, reverb, tone and patches. The Mixer floats on top of the current window, so you can place it wherever it's convenient to make quick and easy adjustments to your Band-in-a-Box track settings. Enhanced RealTracks, so that you can now have RealTracks style changes within a song, generate RealTracks Soloist Medleys. Plus, 101 new RealTracks since July 2010, including: Gypsy Jazz, Celtic Jigs & Reels, Calypso, Praise & Worship, Reggae, Brent Mason Guitar, and so much more!

In Band-in-a-Box 2010, we added 101 RealTracks instruments. We also added RealCharts, which means that most RealTracks display notation showing the notes that are being played. Some Guitar RealTracks also show tab, and accurate on-screen fretboard guitar display to show what is being played on guitar. The RealCharts can be saved to MIDI file or Songs (MGU). The Audio Chord Wizard was enhanced. Chords may be edited in the Audio Chord Wizard. Part markers, chord symbols, key signature, and tuning setting are saved in Band-in-a-Box, and are passed back and forth to the Chord Wizard.

Visit our main Band-in-a-Box page to learn more about the latest new features.

12. What is the difference between Band-in-a-Box Pro and the Band-in-a-Box MegaPAK?

Windows:

The Pro and MegaPAK include the same Band-in-a-Box and RealBand program engines, however the MegaPAK includes many more Styles, Soloists, Melodists, RealTracks, and RealDrums. Whereas the Pro version comes with about 200 (MIDI) styles, the MegaPAK comes with about 2,000 (MIDI) styles!
Specifically, Band-in-a-Box Pro comes with a basic 'starter' set of Styles, Soloists, Melodists, RealDrums, and RealTracks: It includes 46 MIDI SuperTracks, ~400 MIDI Styles, ~100 MIDI Soloists, ~60 MIDI Melodists, 22 Artist Performances, 21 Nature Sounds and Percussion Loops, 1,000 Dubstep, Modern and Top 40 Loops and the Pro RealCombos (Over 200 RealTracks instruments in 38 Bands!) RealCombos are full bands of RealTracks and RealDrums instruments (no MIDI) in the same style. For example, the Jazz Swing 140 RealCombo includes 5 RealInstruments (Bass, Piano, Guitar, Sax, and Drums) that play at a medium swing tempo. Essentially, RealCombos allow you to hear *some* full bands of RealTracks without having to get the largest Band-in-a-Box package.
The Band-in-a-Box MegaPAK includes everything that the Pro version has plus a lot more. It includes all 2,000+ MIDI Styles, 96 MIDI SuperTracks, over 300 MIDI Soloists, 200+ MIDI Melodists, 62 Artist Performances, 21 Nature Sounds and Percussion Loops and 1,000 Dubstep, Modern and Top 40 Loops. It also includes the MegaPAK RealCombos (Over 460 RealTracks in 60 Bands).

Visit our Band-in-a-Box Add-ons page for a complete list of available add-ons. Visit our Band-in-a-Box page to see comparisons of the different Band-in-a-Box and RealBand packages.

Macintosh:

The Pro and MegaPAK include the same Band-in-a-Box program, however the MegaPAK includes many more Styles, Soloists, Melodists, RealTracks, and RealDrums. Whereas the Pro version comes with about 200 (MIDI) styles, the MegaPAK comes with about 2,000 (MIDI) styles!
Specifically, Band-in-a-Box Pro comes with a basic 'starter' set of Styles, Soloists, Melodists, RealDrums, and RealTracks: It includes 46 MIDI SuperTracks, ~400 MIDI Styles, ~100 MIDI Soloists, ~60 MIDI Melodists, 22 Artist Performances, 21 Nature Sounds and Percussion Loops, 1,000 Dubstep, Modern and Top 40 Loops and the Pro RealCombos (Over 200 RealTracks instruments in 38 Bands!) RealCombos are full bands of RealTracks and RealDrums instruments (no MIDI) in the same style. For example, the Jazz Swing 140 RealCombo includes 5 RealInstruments (Bass, Piano, Guitar, Sax, and Drums) that play at a medium swing tempo. Essentially, RealCombos allow you to hear *some* full bands of RealTracks without having to get the largest Band-in-a-Box package.
The Band-in-a-Box MegaPAK includes everything that the Pro version has plus a lot more. It includes all 2,000+ MIDI Styles, 96 MIDI SuperTracks, over 300 MIDI Soloists, 200+ MIDI Melodists, 62 Artist Performances, 21 Nature Sounds and Percussion Loops and 1,000 Dubstep, Modern and Top 40 Loops. It also includes the MegaPAK RealCombos (Over 460 RealTracks in 60 Bands).

Visit our Band-in-a-Box Add-ons page for a complete list of available add-ons. Visit our Band-in-a-Box page to see comparisons of the different Band-in-a-Box packages.

8. What is the difference between the Band-in-a-Box MegaPAK and UltraPAK? (Windows)

All of the packages include the latest versions of both Band-in-a-Box and RealBand. The Band-in-a-Box MegaPAK includes all 2,300+ MIDI Styles, 96 MIDI SuperTracks, over 300 MIDI Soloists, 200+ MIDI Melodists, 63 Artist Performances, 21 Nature Sounds and Percussion Loops and 1,000 Dubstep, Modern and Top 40 Loops. It also includes the MegaPAK RealCombos (Over 500 RealTracks in 100 Bands). RealCombos are full bands of RealTracks and RealDrums instruments (no MIDI) in the same style. For example, the Jazz Swing 140 RealCombo includes 5 RealInstruments (Bass, Piano, Guitar, Sax, and Drums) that play at a medium swing tempo. Essentially, RealCombos allow you to hear *some* full bands of RealTracks without having to get the largest Band-in-a-Box package.

The UltraPAK includes all 2,300+ MIDI Styles, 175 MIDI SuperTracks, over 300 MIDI Soloists, 200+ MIDI Melodists, 145 Artist Performances, 21 Nature Sounds and Percussion Loops and 1,000 Dubstep, Modern and Top 40 Loops.PLUS ALL of the currently available RealDrums and RealTracks Sets. Now there's over 2,500 RealTracks included in the UltraPAK. That's over 2,700 hours of studio musicians recordings!

14. What is the difference between the Band-in-a-Box MegaPAK, UltraPlusPAK, and EverythingPAK? (Macintosh)

All of the packages include the latest versions of Band-in-a-Box. The Band-in-a-Box MegaPAK includes all 2,000+ MIDI Styles, 96 MIDI SuperTracks, over 300 MIDI Soloists, 200+ MIDI Melodists, 62 Artist Performances, 21 Nature Sounds and Percussion Loops and 1,000 Dubstep, Modern and Top 40 Loops. It also includes the MegaPAK RealCombos (Over 460 RealTracks in 60 Bands). RealCombos are full bands of RealTracks and RealDrums instruments (no MIDI) in the same style. For example, the Jazz Swing 140 RealCombo includes 5 RealInstruments (Bass, Piano, Guitar, Sax, and Drums) that play at a medium swing tempo. Essentially, RealCombos allow you to hear *some* full bands of RealTracks without having to get the largest Band-in-a-Box package.

The UltraPlusPAK includes all 2,000+ MIDI Styles, 96 MIDI SuperTracks, over 300 MIDI Soloists, 200+ MIDI Melodists, 98Artist Performances, 21 Nature Sounds and Percussion Loops and 1,000 Dubstep, Modern and Top 40 Loops. PLUS ALL of the currently available RealDrums and RealTracks Sets

The EverythingPAK includes all the UltraPlusPAK contents, and adds the Andy Laverne Soloist Series, the Songs & Lessons PAK, and The Video Tutorial PAK

Visit our Band-in-a-Box to see comparisons of the different packages.

15. Do you offer upgrades from previous versions of Band-in-a-Box?

Yes, you can upgrade to the latest version of Band-in-a-Box from any previous version. See Windows or Macintosh for more details.

16. Can I upgrade from Band-in-a-Box Pro to the MegaPAK, UltraPAK, UltraPlusPAK, or EverythingPAK?

Yes, you can upgrade to any of the latest packages from ANY version of Band-in-a-Box including the current version. To order, or for more information, visit the Band-in-a-Box for Windows Purchasing Page or the Band-in-a-Box for Mac Purchasing Page.

17. If I purchased the last MegaPAK/UltraPAK/UltraPlusPAK/EverythingPAK/Audiophile version, do I need to order the new MegaPAK/UltraPAK/UltraPlusPAK/EverythingPAK/Audiophile Upgrade?

You don't need to, but we have special low pricing on these upgrade paths. They are a much better deal than a regular upgrade. If you purchase the UltraPAK, UltraPlusPAK, EverythingPAK, or Audiophile upgrade, you will keep yourself up-to-date with all the latest Styles, RealDrums, RealTracks, Soloists, and Melodists available. If you only purchase the regular upgrade, you will still retain the add-ons (styles etc.) you got with your previous purchase, but you won't get all the new ones. Visit our Band-in-a-Box for Windows or Band-in-a-Box for Macintosh page to compare the upgrade packages.

18. I purchased Band-in-a-Box for Mac/Atari and now I want to run it on a PC. Is there a "crossgrade" that I can purchase?

Yes, you can crossgrade from any Mac/Atari version of Band-in-a-Box to the latest version of Band-in-a-Box for Windows. You can choose any of the upgrades "from 2015 or earlier".

To order, or for more information, visit the Band-in-a-Box for Windows page.

19. I purchased Band-in-a-Box for Windows, and I now want to run it on a Mac. Is there a "crossgrade" that I can purchase?

Yes, you can crossgrade from any PC version of Band-in-a-Box to the latest version of Band-in-a-Box for Macintosh for a much lower price than a first-time purchase.

To order, or for more information, visit the Band-in-a-Box for Mac page, select "Buy/Upgrade, & Download Now!", and look for the row labelled "Upgrade from 2015 or earlier or crossgrade".

20. What is RealBand?

RealBand is a fully-featured and powerful music arranging, sequencing, and digital recording program. RealBand combines the most popular features from PG Music's PowerTracks Pro Audio and Band-in-a-Box programs into an all-in-one sequencing program with automatic accompaniment.

With RealBand you can create an arrangement with Band-in-a-Box tracks by typing in the chords and choosing a style. You can add RealTracks and RealDrums that follow the chord changes, add your own audio or MIDI tracks, and then edit and produce the finished song without ever leaving the program!

A great way to learn more about RealBand is to watch the RealBand videos.

21. How do I get RealBand?

All Band-in-a-Box for Windows packages include the latest version of RealBand. Learn about the differences between packages or visit our Band-in-a-Box and RealBand ordering page to learn about the differences between the packages.

Note that if you want the most RealDrums and RealTracks, the UltraPlusPAK or EverythingPAK are the best packages to purchase.

22. Can I load my Band-in-a-Box and PowerTracks Pro Audio files into RealBand?

Yes, you can load your Band-in-a-Box and PowerTracks Pro Audio files directly into RealBand. This includes Band-in-a-Box song files (.SGU, .MGU, .MGX) and PowerTracks sequence files (.SEQ). Many other MIDI and audio file types are supported, including .MID, .KAR, .MP3, .WMA, and .WAV.

23. Are songs that I create with Band-in-a-Box or RealBand copyrighted?

The arrangements made by Band-in-a-Box and RealBand are yours, and your songs may be used freely as long as they don't infringe upon the intellectual property rights of others.

24. How do I know if Band-in-a-Box will be able to create an accompaniment in my style of interest?

Well over a thousand styles are currently avilable for Band-in-a-Box, ranging from Pop, Rock, Jazz, Blues, Country, and Classical, to many different world styles. So, chances are that you will be able to find a suitable style. You can browse through all of our styles and listen to audio demos at our Band-in-a-Box Add-ons page.

25. I hate installing programs, and just want to plug and play. I also want the best Band-in-a-Box and RealBand version that you have, with everything pre-installed.

Windows:

The Band-in-a-Box and RealBand UltraPAK comes pre-installed on a portable USB hard drive by default. Both of these include the latest versions of Band-in-a-Box and RealBand, as well as all the currently available MIDI Styles, Soloists, Melodists, RealDrums Sets, and RealTracks Sets. You can run the programs directly from the hard drive, without installing them on your computer. Just plug in the drive and you're ready to play! You still have the option of installing the program to your computer hard drive if you would rather run the programs from there.

We also have the Audiophile edition. This is a very large capacity 2.5" hard drive which has all the same contents as the UltragPAK hard drive, but ALSO has all of the RealTracks and RealDrums audio files in their original uncompressed WAV file format. This means that the highest sound quality of the RealTracks and RealDrums is preserved.

Macintosh:

The Band-in-a-Box UltraPlusPAK and EverythingPAK are pre-installed on a portable 2.5" USB hard drive. You can run the programs directly from the hard drive, without installing them on your computer. Just plug in the drive and you're ready to play! You still have the option of copying the files to your Macintosh hard drive if you would prefer to have everything installed there, or you can run the Band-in-a-Box program from your Macintosh hard drive, but leave the large RealDrums and RealTracks audio files on the external USB hard drive.

We also have the Audiophile edition. This is a very large hard drive which has all the same contents as the EverythingPAK hard drive, but ALSO has all of the RealTracks and RealDrums audio files in their original uncompressed audio file format (AIFF). This means that the highest sound quality of the RealTracks and RealDrums is preserved.

Visit our Band-in-a-Box for Mac ordering page to see a chart with comparisons of the different Band-in-a-Box packages.

26. What is the difference between the Band-in-a-Box and RealBand UltraPAK and the PG Music OmniPAK for Windows?

The UltraPAK includes all of the currently available Style Sets, Soloist Sets (excluding for the Jeff Lorber Artist series), Loops, MIDI SuperTracks, Artist Performance Series, and Melodist Sets. It also includes all RealDrums Sets, and RealTracks Sets.

The PG Music OmniPAK includes ALL of the software that we currently have available, excluding for the Oscar Peterson Multimedia CD, and third party software. The OmniPAK is shipped on a portable 2.5" USB hard drive with all programs pre-installed.

27. What is PowerTracks Pro Audio?

PowerTracks Pro Audio is a professional, fully featured, 48 track digital audio and MIDI sequencer for Windows. This program allows you to assemble music layer by layer and track by track using MIDI or digital audio, or a combination of the two.

28. What new features are there in the latest version of PowerTracks Pro Audio?

With each version upgrade, we add many great new features.

For PowerTracks Pro Audio 2017, Music XML (notation export/import) has been enhanced. We've worked with Finale, GuitarPro, and Sibelius to enhance features and compatibility with Music XML. We've added support for time-based VSTi plugin, and Pitch shifting and tempo stretching has been greatly enhanced with the integration of the newest version of the world-leading Elastique 3.

For PowerTracks Pro Audio 2016, we added the ability to Load and save MusicXML files, render a track as an ACID Loop and export it to BB Loops folder, save the Chords Window as video. Also, snapshots of the VU input meter on the main toolbar are now displayed in the Tracks Window while audio is being recorded, Gain Nodes are added, and much more. Learn more about all of the new features in PowerTracks Pro Audio 2016

For version 2015, we added Load and Play Videos. Now you can load videos that you have already downloaded from YouTube or elsewhere into the PowerTracks Video Window. The audio is extracted from the video to the audio track, and you can slow down video and audio to help with learning and transcription, with Hi-Quality audio preserved at extreme tempo slowdowns. There is direct support for 64-bit VST plugins using jBridge. Since PowerTracks has built-in support for jBridge, you just use your plugins as you normally would, by selecting 32- or 64-bit plugins within PowerTracks. (JBridge is a third party product. You can purchase jBridge from PG Music.). Live Transpose for audio tracks, with Hi Quality Transpose in semitones and cents. Slow down and transpose any audio on the fly. And much more.

For version 2014, we reorganized the user interface for easier and more intuitive use. The toolbar buttons are arranged in groups according to function. New Node-based automation is now available to automate your mixes with precise volume cuts, boosts, and fades on any track. The Tracks Window now lets you resize track heights individually by dragging the border with the mouse. Vocal Synth support automatically generates synthetic vocal tracks from a MIDI track that contains lyrics.

For version 2013, we made looping easier with the new Ctrl-Space Bar command, the Event List has been improved, it's easier to save files to a favorite folder, and to add part markers in the Chords window. You can import WAV files directly from the Tracks window popup menu without going into the Audio menu, and there's added support for audio formats like .MP3, .MP4, M4A, and .WMA files, including Jukebox play. You can add multiple songs at a time to the Jukebox play list and stop and start Jukebox playback with new hot keys when you're in the Jukebox window, or with the space bar when you're out of the Jukebox window.

Version 2012 included 30 new features including many GUI enhancements, a video help button, new hot key commands, custom colors, FX and Solo buttons for individual track strips, additional buttons for custom Bar Settings, new options to save a highlighted region or an entire track as a WAV, WMA, MP4, or M4A file, improved RealDrums arrangements, easier tempo changes, improved audio stretching, and much more.

Version 2011 brought with it big improvements to the sound of the audio tracks with a new élastique Pro V2 time stretching and pitch transposition engine so that they sound more natural over a much (3x) wider range of tempos. There are new MIDI and audio transpose options for key signature changes, replacing the previous Yes/No dialog for MIDI transpose. Tempo changes are easier too, with improved audio time stretching from the new élastique Pro V2 time stretching and pitch transposition engine.

In Version 2010, we added a Conductor mode with over 80 functions, giving you full control over live performances; a Plug-in mode to drag n' drop files to another sequencer/DAW or to Windows Explorer; Audio Chord Wizard enhancements; and automatic tempo mapping for MIDI performances recorded in free-time.

29. What is the difference between PowerTracks Pro Audio, the PowerTracks Pro Audio PowerPAK and the PowerTracks Pro Audio MultiPAK? What are the MultiTracks?

All PowerTracks purchases include the latest version of PowerTracks. The PowerTracks Pro Audio package also includes RealDrums Sets 1-3. The PowerTracks PowerPAK adds RealDrums Sets 1-10; the PowerTracks MultiPAK includes all our RealDrums Sets 1-29, as well as MultiTracks Volume 1&2.

Each MultiTracks volume contains 30 original jazz, blues, and rock songs recorded by top studio musicians. The songs are provided in "multi-track" audio format, so when you open them with PowerTracks, you will see each instrument on a separate track.

30. What is the Roland VSC?

The Roland VSC (Virtual Sound Canvas) is a software synthesizer based on Roland's highly successful external Sound Canvas synthesizers. Basically, the VSC allows you to listen to high quality sounds without having to use any external sound sources. You can use it as your MIDI sound source with Band-in-a-Box, RealBand and other PG Music applications. It can be used with any host that support DXi or VSTi plugins. It is not compatible with 64-bit operating systems. It can be installed on Windows Vista and 7 32-bit, if you set the installer compatibility mode to Windows XP. For 64-bit operating systems, the Coyote WaveTable synth (included with Band-in-a-Box and RealBand) is a good alternative.

31. What are the recommended system requirements for your products?

Windows:

Band-in-a-Box runs on Windows 98/ME/NT/2000/XP/Vista/7/8/8.1/10 (32bit or 64bit), and requires a minimum of 512MB available RAM. Basic MIDI features require a less powerful computer than the latest RealTracks features. For best performance, we recommend a fairly up-to-date computer with Windows XP or higher, a fast processor, and at least 2GB RAM. Without RealDrums or RealTracks, you need a minimum of about 400MB of free hard disk space. More hard disk space is required for the RealTracks and RealDrums, roughly 100-400MB per Set. A full install of the PRO version (including RealTracks/Drums) requires about 10 GB. A full install of the MEGAPAK version requires about 20 GB. The UltraPAK is about 120 GB total, and have the option of either downloading, or shipping "pre-installed" on a USB hard drive. You can run the program directly from the hard drive or install on your computer.

A MIDI sound source is required. This could be a sound card, a MIDI keyboard, MIDI sound module, or software synthesizer. We include a software synthesizer with Band-in-a-Box.

To get the best performance from PowerTracks Pro Audio, you will want a fairly up-to-date computer. PowerTracks Pro Audio runs on Windows 98SE/ME/2000/XP/Vista/7/8/10 (Windows XP/Vista/7/8/10 recommended for best performance), and requires a Pentium class (or better) processor, a minimum of 128MB of available RAM and at least 100 MB free on the hard drive for the base program. More hard disk space is required for RealDrums Sets, about 100 MB per set.

Most of our other programs run on Windows 98SE/NT/ME/2000/XP/Vista/7/8/10 and require a Pentium class (or better) processor, and a minimum of 64MB of available RAM. Please see the individual product pages for the specific requirements of each product.

Macintosh

Our most recent version of Band-in-a-Box is designed for Intel-based computers, which should all exceed the minimum requirements. We also have older versions of the program available for PowerPC based OSX systems, and even OS9 systems. The system requirements for the latest version of Band-in-a-Box are:

  • Mac OS X 10.5 or later
  • Intel Processor
  • 512 MB RAM
  • About 400 MB free hard disk space to install the Band-in-a-Box program, MIDI styles, Soloists, Melodists, and Lessons.
  • Additional hard disk space is required for RealTracks (about 1 GB per set) and RealDrums (about 100-400 MB per set), unless you get the hard drive version of the program.
  • 1024x768 minimum screen resolution strongly recommended.
  • DVD-ROM drive (if installing from disc)
  • Available USB port (if using Band-in-a-Box on an external USB hard drive).
  • An external MIDI sound source is not required, since Band-in-a-Box can use the Mac's built-in sounds automatically. However you can also use an external MIDI keyboard or sound module if you wish.

There are a few older legacy programs such as the Pianist series and Master Solos that only run in Classic (OS 9 or earlier). Please see the individual product pages for the specific requirements.

32. Do you offer technical support after I purchase the program?

Yes. We offer extensive technical support for all PG Music Inc. products. All technical support is free and unlimited for registered customers. You can e-mail us, use our Live Online Chat, or phone us toll-free (from most countries). Please visit our Support Page for more details and contact information.

33. Why is the price of your products so low?

Peter Gannon, the president and founder of PG Music Inc., states that he set out "...to create software that I would want to purchase and use myself." To this end, we strive to create quality software that is affordable and fun to use, while performing at a professional level. One of our goals is to give you, the customer, more than you ever expected when you purchased the program.

34. Are your prices in US dollars?

Yes, all of our prices are shown in US dollars.

35. Do I need to be a musician to use your products?

No! Our products can be used by anyone, regardless of their musical ability. Although we have many satisfied customers who are professional or amateur musicians and educators, you don't have to be a musician to use or enjoy our products.

36. Do you offer special academic pricing for school systems?

There are Site License and LabPAK purchase options available to schools and other educational institutions who are interested in purchasing 5 or more copies of Band-in-a-Box for one location (like a computer or music lab). We also offer custom pricing for school-wide, district-wide, and even state, provincial, or national licensing. For more information please visit the Educators Page or contact marketing@pgmusic.com.

At this time, we do not offer an academic/educational discount on individual purchases of our software.

37. Is it safe to use a credit card over the internet?

Every modern browser, including Firefox and Microsoft Internet Explorer comes with SSL (Secure Sockets Layer) encryption technology. This allows information that you pass to our servers to be encrypted during transmission, without you having to set up anything special. The most common SSL encryption formats are 40-bit and 128-bit, both of which are extremely secure. We also have installed a digital security certificate on our servers, which certify that we are who we say we are when you're connected.

38. Are your products available from any local dealers?

Yes, our products are represented by dealers worldwide. Here is a complete list of our distributors.

39. How can I register my software?

We have an Online Registration Form. Note: If you purchased your software directly from us, you are automatically registered.

40. I placed an order, but didn't receive an email confirmation.

The email confirmation is sent out the moment your order is processed. First, check your email program's "spam" or "junk" folder; the email could have been sent there. If not, you may have entered an incorrect email address into the order form, or (rarely) your ISP has blocked the email. Please contact us if you can't find the email.

41. Can I purchase a complete User's Guide for my program?

A complete User's Guide is included with any first-time purchase of Band-in-a-Box, PowerTracks Pro Audio, and most other products. If you lose or damage your manual, you can purchase a replacement manual for $10 US plus shipping. Full PDF manuals for Band-in-a-Box, RealBand, and PowerTracks are also included with each of those programs.

42. What types of files can Band-in-a-Box and PowerTracks Pro Audio songs be saved as?

Band-in-a-Box saves files in its proprietary formats (.SGU, .MGU, .STY, etc.). You can also save your songs in the Standard MIDI File (SMF) Format (.MID - type 0 or type 1), .KAR format (Karaoke File Format), or convert your songs to .WAV files and a variety of compressed audio formats such as .MP3 and .WMA.

PowerTracks Pro Audio saves songs in its proprietary format (.SEQ), which includes both Audio and MIDI data, as well as mixer settings, text comments, and other information about your song. You can also save songs as Type 0 or Type 1 Standard MIDI Files (.MID), Karaoke files (.KAR), .WAV files, and a variety of compressed audio files, such as .MP3. You can import any of the file types above into the program.

43. Can I view music notation and print out lead sheets with Band-in-a-Box?

Yes, you can view and print out the musical notation for any of the tracks that Band-in-a-Box generates (piano, bass, guitar, etc.), as well as tracks that you input. It is easy to customize and print out excellent quality lead sheets with chords, melody, and lyrics.

44. Can I burn audio CD's containing my Band-in-a-Box, RealBand, or PowerTracks Pro Audio compositions?

Windows: Yes, as long as your computer is equipped with a CD burner. In fact, you can create an audio CD without ever having to exit the program!

37. Do any of your products convert audio files to midi?

New for version 2018, Band-in-a-Box now comes equiped with a transcribe function that is accessible from the Audio Edit window. PowerTracks Pro Audio also comes equipped with a Pitch to MIDI conversion tool, and this will convert monophonic .wav files into MIDI. A trumpet, saxophone, or single human voice would be a good candidate for this type of process, whereas a guitar chord (multiple notes) would not. For polyphonic audio files (more than one instrument) the technology needed to convert an audio file to MIDI note-for-note is not available. Band-in-a-Box also includes the Audio Chord Wizard, which will automatically figure out the chords from any MP3, WAV, or WMA (Windows Media) audio file and display them!

46. I just placed an order, but I am unable to download the software. What should I do? (Windows products)

If you purchased a downloadable software program from us, you will receive an email with a link to your download page.

When you click on one of your download links, you may be asked whether you want to 'Run' or 'Save the file to disk'. You should choose the option to 'Save' the file to disk.

If you did not get an email with a link to your download page

  • You may have typed in the wrong email address into your order form. If so, please contact us to correct this.
  • Your email program may have a utility that filters out possible junk emails and puts them in a separate mailbox. Check to see if you have a 'Bulk' or 'Junk' folder, for example.

If the download is working, but it is taking too long and you would rather have the product shipped, don't hesitate to contact us.

Most download links expire after 7 days. You should be able to get to your download page simply by clicking on the link in your email. If nothing happens when you click on the link in your email, right-click on the link and select 'copy shortcut', then paste it into the address bar of your internet browser window and press <Enter>. If a file is showing as "unavailable" in your download page, that means the link has expired. Contact us if you have not yet been able to download that file.

Note that if your order contains multiple files, it is usually best to download one file at a time. If your order contains a lot of RealTracks files, please note that these files are very large; you will need a very reliable high speed internet connection to be able to download these files, and you should download one at a time. If you are having the order shipped, note that you could download only the main Band-in-a-Box application and use it without the RealTracks until you receive the hard copy. If downloading many RealTracks files, make sure you have enough hard disk space to store all the downloaded installer files (estimate 1 GB per file). If you get a corrupt file message after downloading this usually means that your internet connection was interrupted partway through the download and the file you have is incomplete.

Those are just some general tips - here is some more detailed troubleshooting information:

  • Some files are very large, for example the RealTracks files, so these can take some time to download. Download speeds vary greatly depending on the type of internet connection, traffic, and many other factors. A 1 GB file can be downloaded in 30-45 min with a fairly fast broadband connection. Ideally, you should download these files one at a time; in general, it will not be faster to download more than one file at the same time. Downloading more than one file at a time takes longer for each file, increasing the chance of losing the connection to the server at some point (for whatever reason). This results in an incomplete (corrupt) file and the need to download the file again.
  • If the download starts but doesn't complete, or you get a message that the file is corrupt when you try to run it after downloading, this most likely means that your connection to the server was lost and the file wasn't downloaded completely. Delete this file, and try the download again. If the file seems to download really fast when you try again, you will need to delete your internet browser's cache first.
  • Cached files can be a source of confusion. If a download fails and you try to download the same file again, your browser will often use a cached file rather than downloading the file a second time. When this happens, it can appear that you downloaded the same corrupt file twice. You should be able to solve this by deleting your browser cache (temporary internet files). There is an options window in most browsers that allows you to do this.
  • Some anti-virus programs and firewalls can cause various problems downloading some files. It is not normally obvious what is causing the problem. Some symptoms might include downloads stopping halfway, receiving a file that is "0 bytes", file extensions being changed, or the file being 'quarantined'. You may need to disable the software or adjust a setting before you start the download. If you are connected to a local area network, you may have to contact your network administrator about this.
  • Your internet browser security settings may be set too high. In Internet Explorer, these settings are found in Tools | Internet Options. Other browsers have similar settings.
  • Try using a different internet browser.
  • Download managers may help, especially if your order contains many download links. A utility that will automatically download all the files on a page one at a time is helpful. For example, if you use the Firefox web browser, there are free plugins like 'Downthemall', which will allow you to download all links on one page. Remember to set max concurrent downloads = 1 in the Preferences. Note that a particular download manager may also be the CAUSE of the problem, and you may want to try disabling it or otherwise downloading the file without it.
  • If clicking on the [download] button doesn't seem to work, try right-clicking on the link and selecting 'Save Target As'.
  • Your internet service provider may have a bandwidth limit which you may have exceeded. Try downloading a smaller file to see if this might be the problem, or contact your ISP to find out more.
  • If when you click on a link, you get a "page cannot be displayed", or some another html error page (but other web pages work fine for you), the problem may be at our end. Please contact us so we can look into it.
  • The download may be slow due to internet congestion, time of day, or a router being busy. If all else fails, you may want to wait for a while and try the download later.

There are a wide variety of factors that can affect downloads, including your computer software and hardware, the connection to your internet service provider, internet traffic, and distance from the server. Due to factors beyond our control, we can't guarantee the downloads to work for everyone. As long as you have selected a physical shipping method (and not electronic delivery only) you will be receiving your order in the mail. If you have chosen download-only (electronic delivery) and are unable to download your software, please contact us to have it shipped.

If you are having a problem not covered here, or you don't think the download is working properly because of a problem at our end, feel free to contact us and we'll look into it.

47. I just placed an order, but I am unable to download the software. What should I do? (Macintosh products)

All PG Music software is available for immediate download. The only exceptions are some third party software products, and the Audiophile hard drive RealTracks and RealDrums files, since they are over 400GB.

If you purchased a downloadable software program from us, you will receive an email with a link to your download page.

Most download links expire after 7 days. You should be able to get to your download page simply by clicking on the link in your email. If nothing happens when you click on the link in your email, right-click on the link and select 'copy shortcut', then paste it into the address bar of your internet browser window and press <Enter>. If a file is showing as "unavailable" in your download page, that means the link has expired. Contact us if you have not yet been able to download that file.

Note that if your order contains multiple files, it is usually best to download one file at a time. If your order contains a lot of RealTracks files, please note that these files are very large; you will need a very reliable high speed internet connection to be able to download these files, and you should download one at a time. If you are having the order shipped, note that you could download only the main Band-in-a-Box application and use it without the RealTracks until you receive the hard copy. If downloading many RealTracks files, make sure you have enough hard disk space to store all the downloaded files (estimate 1 GB per file).

Depending on your web browser and settings, the file may be automatically downloaded to a folder on your computer without prompting you for a location to save the file. The default for the Safari web browser is normally the 'Downloads' folder in your Home folder. For example, if your User account is 'MyUserName', then the download will be placed in \Users\MyUserName\Downloads. In Safari, you can change this setting if you want, by going to Safari | Preferences | General ('save downloaded files to'). In Firefox, the setting is in Firefox | Preferences ('Save files to').

If the download doesn't seem to work when you click on it, try control-clicking on the link and selecting 'download linked file' or 'download link to disk'. In Safari, go to the Window menu and click on Downloads to take a look at currently downloading files.

If you did not get an email with a link to your download page

  • You may have typed in the wrong email address into your order form. If so, please contact us to correct this.
  • Your email program may have a utility that filters out possible junk emails and puts them in a separate mailbox. Check to see if you have a 'Bulk' or 'Junk' folder, for example.

Downloads are provided as either .dmg or .zip files (or occasionally .sit).

.dmg files: These are "Disk Images". When you double-click on a downloaded dmg file, the image will be 'mounted' on your desktop. Open this up, and you will find all the files necessary to install the program - installation packages, readme files etc. Most products are installed by double-clicking on the installation package and following the on-screen instructions. You can unmount the disk image when the installation is complete, either by dragging it to the 'trash' (eject icon), or by clicking on it and pressing command-E. Note that this will not delete the files from your computer, the dmg file will still be there.

.zip files: Some products are provided as .zip files. Mac OS 10.3 and later have the built-in ability to extract .zip files - you just need to double-click on them. If that is not working for you, control-click on the file, point to 'Open With', and select 'BOMArchive Helper'. Once extracted, the installer package should be found in the same location as the .zip file - double-click on this and follow the on-screen instructions.

.sit files: Only a limited number of products intended for older operating systems are provided as .sit compressed files. To extract these, use the program Stuffit Expander. As with .zip files, you should simply need to double-click on the file to expand it. Alternatively, open Stuffit Expander and drag the .sit file to it manually. Stuffit Expander program is pre-installed on older Macs, but is not including on newer Macs. A free version can be downloaded from http://www.stuffit.com.

If the download is working, but it is taking too long and you would rather have the product shipped, don't hesitate to contact us.

Below are some additional troublshooting tips, if you are having trouble downloading or it is taking too long:

  • Some files are very large, for example the RealTracks files, so these can take some time to download. Download speeds vary greatly depending on the type of internet connection, traffic, and many other factors. A 1 GB file can be downloaded in 30-45 min with a fairly fast broadband connection. Ideally, you should download these files one at a time; in general, it will not be faster to download more than one file at the same time. Downloading more than one file at a time takes longer for each file, increasing the chance of losing the connection to the server at some point (for whatever reason). This results in an incomplete (corrupt) file and the need to download the file again.
  • If the download starts but doesn't complete, or you get a message that the file is corrupt when you try to run it after downloading, this most likely means that your connection to the server was lost and the file wasn't downloaded completely. For incomplete disk images (dmg), the message may be similar to this: "The following disk images failed to mount....Reason: no mountable file systems". Delete this file, and try the download again. If the file seems to download really fast when you try again, you will need to delete your internet browser's cache first. In Safari this can be done by going to the Safari menu and selecting 'Empty Cache'. In Firefox, you would 'Clear Private Data' in the Firefox preferences.
  • Cached files can be a source of confusion. If a download fails and you try to download the same file again, your browser will often use a cached file rather than downloading the file a second time. When this happens, it can appear that you downloaded the same corrupt file twice. You should be able to solve this by deleting your browser cache (temporary internet files). Your browser should have a preference or menu item to do this, as explained in the previous tip.
  • Download managers may help, especially if your order contains many download links. A utility that will automatically download all the files on a page one at a time is helpful. For example, if you use the Firefox web browser, there are free plugins like 'Downthemall', which will allow you to download all links on one page. To add plugins, go to Tools-Addons-Get Plugins, and search/install the plugin. The details will vary depending on browser/plugin/version, but you may be able to highlight all the links on your download page, then go to Tools menu | .. | .. , choose your 'save files in' location, and press Start. Remember to set max concurrent downloads = 1 in the Preferences. Note that a particular download manager may also be the CAUSE of the problem, and you may want to try disabling it or otherwise downloading the file without it.
  • If clicking on the [download] button doesn't seem to work, try right-clicking on the link and selecting 'download linked file' or 'download link to disk'. This would also help if you are getting a text page with gibberish when you click on the link.
  • Try using a different internet browser.
  • Some anti-virus programs and firewalls can cause various problems downloading some files. It is not normally obvious what is causing the problem. Some symptoms might include downloads stopping halfway, receiving a file that is "0 bytes", file extensions being changed, or the file being 'quarantined'. You may need to disable the software or adjust a setting before you start the download. If you are connected to a local area network, you may have to contact your network administrator about this.
  • Your internet service provider may have a bandwidth limit which you may have exceeded. Try downloading a smaller file to see if this might be the problem, or contact your ISP to find out more.
  • If when you click on a link, you get a "page cannot be displayed", or some another html error page (but other web pages work fine for you), the problem may be at our end. Please contact us so we can look into it.
  • The download may be slow due to internet congestion, time of day, or a router being busy. If all else fails, you may want to wait for a while and try the download later.

There are a wide variety of factors that can affect downloads, including your computer software and hardware, the connection to your internet service provider, internet traffic, and distance from the server. Due to factors beyond our control, we can't guarantee the downloads to work for everyone. As long as you have selected a physical shipping method (and not electronic delivery only) you will be receiving your order in the mail. If you have chosen download-only (electronic delivery) and are unable to download your software, please contact us to have it shipped.

If you are having a problem not covered here, or you don't think the download is working properly because of a problem at our end, feel free to contact us and we'll look into it.

48. I placed an order for the Coyote Forte DXi and haven’t received my registration number.

All of the Coyote Forte DXi registration numbers are emailed once the order has been confirmed within our database. This usually happens within 24 hours. Once received, you can apply it to your existing demo version of the program. If you have any questions, don't hesitate to contact us.

49. What languages are your programs available in?

Windows:

We currently have language support for the latest version of Band-in-a-Box for Windows in over ten different languages, including Dutch, German, French, Italian, Portuguese, Danish, Polish, Spanish, Korean, Swedish, Japanese, Traditional Chinese, Simplified Chinese, and Russian.

You can purchase Band-in-a-Box in any of these languages from their individual pages. Click on one of the languages above or go to the PG Music home page and click on one of the flags along the top of the page.

If you have already purchased the latest version of Band-in-a-Box in English and would like a different language, please contact us.

Macintosh:

Band-in-a-Box for Mac is currently available in French, German, and Italian. Other translations may be completed in the future. To find out if it is available in your language, please contact us, check our international language pages at www.band-in-a-box.com, or click on one of the flags on the PG Music home page.

If you have already purchased the latest version of Band-in-a-Box in English and would like a different language, please contact us.

50. Can I purchase the most recent version of the English Band-in-a-Box as an upgrade if I have a previous localized (non-English language) Band-in-a-Box version?

Yes, if you have purchased a localized version of Band-in-a-Box for Windows previously (French, Dutch, German, Spanish, Italian, Portuguese, Danish, Polish, Swedish, Russian, Simplified or Traditional Chinese, or Korean) and the latest is not yet available in your language, you can still upgrade to the latest Band-in-a-Box English version. You should install the upgrade into your existing Band-in-a-Box folder (C:\bb by default). Band-in-a-Box will still be in your preferred language after you install the upgrade, with the exception of some of the new features in Band-in-a-Box if they have not been translated yet. You will be eligible to receive the complete translation for the same Band-in-a-Box version at no extra charge when it is available in your language.

You would also be eligible to receive the completed translation of the Macintosh version, however your program would be entirely in English until the translated version is ready.

51. Is Band-in-a-Box compatible with PowerPC and Intel Macs?

The latest version of Band-in-a-Box is designed for Intel-based Macs, and does not run on PowerPC-based systems. However, we have older versions of the program available for PowerPC based OSX systems, and even OS9 systems.

52. Can I use the Windows version of Band-in-a-Box and other Windows products on an Intel-based Mac?

We tested Band-in-a-Box 2006 for Windows on an Intel-based iMac that had Windows XP Home Service Pack 2 installed on an NTFS formatted partition. We also tested many other PG Music products, including PowerTracks Pro Audio 10, the Video Guitar Lesson series, GuitarStar, Master Class programs such as the Jazz Guitar Master Class, Multimedia Performance programs such as the Bach Chorales and Rock Guitarist, Master Solo products such as the Master Jazz Guitar Solos, and NoteMatch. In addition, we tested the use of the Roland VSC-3, Roland VSC-DXi, and Coyote ForteDXi software synths with Band-in-a-Box and PowerTracks Pro Audio, and tested MIDI recording and playback through an external (hardware) MIDI device.

We did not encounter any problems with any of the programs that we tested. There were no problems with playback, and all of the features that we tested worked exactly as they do on a PC with Windows XP. In fact, in some cases we experienced better performance on the Intel Mac than on a PC with similar specs.

53. When I try to install the program I get a message that the "setup files are corrupted".

This normally occurs with downloaded programs. This error may occur when double-clicking on an installer that was downloaded from our site. It means that the setup file is the wrong size or the file failed a CRC (cyclic redundancy check). Most likely something went wrong when you were downloading the file, for example your internet connection may have been lost. Delete the file that you downloaded and try the download again. Note that your browser may have cached the old (corrupt) file, so to be sure, before downloading the file again delete your internet browser's cache. Then, right-click on the download link and select Save As. If the download seems to happen very fast the second time, that's an indication that it's still the old file.

54. Common pre-sales questions about RealDrums and RealTracks.

  • Will the RealTracks or RealDrums track play at any tempo that I choose? Yes - the RealDrums track will play in perfect sync with the rest of your tracks at any tempo you select in Band-in-a-Box. In addition, the drummer will change the way it plays based ONLY on the tempo that the song is played at, like a human drummer would. Each RealTracks instrument has an ideal tempo that it sounds best at, but it will automatically play in sync with your song at any tempo you choose. You can even change the tempo on-the-fly (while the song is playing). For the most common instruments (for example basic guitar strumming), there are a wide range of RealTracks available at different tempos.
  • Can I replace any MIDI track with a RealTracks instrument? Yes, you can replace any MIDI track in any Band-in-a-Box song or style with the RealTracks instrument of your choice. You can have any combination of MIDI and RealTracks in your song.
  • Will RealDrums only work with new RealDrums styles, or can I use RealDrums with older/existing styles? There are specific "styles with RealDrums" included with the program, but you can also have Band-in-a-Box replace the MIDI drum track in ANY of your existing and older styles, with RealDrums. This will add new life and realism to songs that you have already composed. There is a RealDrums settings dialog that allows you to specify how often you want RealDrums to replace the standard MIDI drum track.
  • Are RealTracks and Drums included when I save my song as a MIDI file for editing in another program? The RealTracks and RealDrums won't be part of the MIDI file because they are audio (not MIDI), however Band-in-a-Box will automatically save a wave file containing the audio tracks, and this can easily be imported into your audio and MIDI sequencer (for example PowerTracks Pro Audio) along with the MIDI file.
  • Will I still hear RealTracks if I play Band-in-a-Box through an external MIDI synth/sound module? Because the RealTracks are audio (not MIDI), they are not transmitted to an external hardware synthesizer via MIDI cables. The RealTracks will still be played through your computer's sound card, and you can mix the output from your sound card with the output of your sound module using audio cables.
  • I often render my songs to wave/MP3/WMA. Will the RealTracks be in my rendered wave files? Yes, the RealTracks are automatically merged into the rendered wave file.

55. What are RealCombos? (Windows)

RealCombos are included in the Pro and MegaPAK packages, because those packages don't have the complete set of currently available RealTracks instruments. Essentially, RealCombos allow you to hear SOME full bands of RealTracks without having to get the largest Band-in-a-Box package. For example, the "Jazz Swing 140" RealCombo includes 5 instruments (Bass, Piano, Guitar, Sax, and Drums) from various RealTracks Sets that all play at a medium swing tempo.

56. What is the difference between the Audiophile editions of Band-in-a-Box and the regular Band-in-a-Box packages?

Windows:

The Audiophile editions ship pre-installed on a 1TB hard drive, and has everything that the "regular" versions of Band-in-a-Box and RealBand have, plus all the uncompressed audio in WAV file format for ALL the RealTracks and RealDrums, so the highest sound quality is preserved. We normally ship RealTracks audio files as compressed WMA files (usually 128 or 160 kbps) instead of WAV files. The WMA files are excellent quality, and make the program MUCH smaller (roughly 70GB). With a typical setup at home, many people would not be able to hear a difference, but some advanced users prefer to have the original WAV files. Note that it is possible to uncompress the 'regular edition' M4A files to AIFF, however these will not be the same as the original WAV files, having already been compressed once. Also, please note that the 'Audiophile editions' do include the WMA files as well, which gives you the option of installing the program on your computer the same way as with the 'regular edition'.

Macintosh:

The Audiophile edition ships pre-installed on a 1TB hard drive, and includes everything that the regular Band-in-a-Box packages have, plus all the uncompressed audio in AIFF file format for ALL the RealTracks and RealDrums, so the highest sound quality is preserved. We normally ship RealTracks audio files as compressed M4A files (usually 128 or 160 kbps) instead of AIFF files. The M4A files are excellent quality, and make the program MUCH smaller (roughly 70GB). With a typical setup at home, many people would not be able to hear a difference, but some advanced users prefer to have the original AIFF files. Note that it is possible to uncompress the 'regular edition' M4A files to AIFF, however these will not be the same as the original AIFF files, having already been compressed once. Also, please note that the 'Audiophile editions' do include the M4A files as well, which gives you the option of installing the program on your computer the same way as with the 'regular edition'.

57. Is the latest version of Band-in-a-Box backwards compatible with songs and styles from older versions?

Yes ‐ Band-in-a-Box is designed to be fully backwards compatible with songs and styles created with previous versions of the program. In addition, you can often make your older songs sound much better after upgrading to the latest version, by choosing newer Styles, RealTracks, and RealDrums that came with your upgrade.

30 Day Money Back Guarantee
Unconditional 30-Day Money Back Guarantee on all products purchased from PG Music Inc.
Live Help
Contact Info

PG Music Inc.
29 Cadillac Ave Victoria BC Canada V8Z 1T3

Sales: 800-268-6272, 250-475-2874,
+ 800-4746-8742*

Tech Support: 866-983-2474, 250-475-2708, + 800-4746-8742*

* Outside USA & Canada where International Freephone service is available. Access Codes