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Help! Tech S.O.S (Off topic)
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Joined: May 2026
Posts: 4
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OP
Newbie
Joined: May 2026
Posts: 4 |
I have purchased BIAB 2026 right now but it will take hours to download the files. Looks for me that there is a lot of traffic ?
Or is there an issue with the servers at PGMusic ? May the admin checks this ?
My internet connection is OK and works fine just PGMusic downloads around 100 Kb/s -> 12 h for BIAB main program download
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
Posts: 22,676
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Veteran
Joined: May 2000
Posts: 22,676 |
FWIW I just downloaded the main program in about 40 seconds (the new Full main program Install) as a test
If you are downloading all the Realtracks and stuff as well, yeah, that takes a while.
100Kbs is slow, but even at 360Mbs it takes a while.
Maybe an internet routing issue (?) I am in the US but quite a distance from PGMusic
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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Joined: Jan 2001
Posts: 1,067
Expert
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Expert
Joined: Jan 2001
Posts: 1,067 |
isledge:
Go to speedtest.net and click on the GO button. That will test your internet speed. Let us know what the results are. Internet Service Provider has a lot to do with your download speed. Also if you are running a VPN service, close it out as that will decrease your download speed also. Look for the Download mbps reading.
BIAB2026
Windows 10 Pro (Never Windows 11!)
WA6NCB
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
Posts: 22,676
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Veteran
Joined: May 2000
Posts: 22,676 |
isledge:
Go to speedtest.net and click on the GO button. That will test your internet speed. Let us know what the results are. Internet Service Provider has a lot to do with your download speed. Also if you are running a VPN service, close it out as that will decrease your download speed also. Look for the Download mbps reading. I prefer fast.com (no ads etc) 
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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Joined: Jan 2001
Posts: 1,067
Expert
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Expert
Joined: Jan 2001
Posts: 1,067 |
Just tried fast.com and got immediately got sent to this website:
https://www.askanexpertonline.com/?clickid=SyFR0p0%3AzxyZRKMUCyQtASujUkuyf%3AwpW12fwI0&irgwc=1&afsrc=1&r=impact|171711|Ask%20an%20Expert%20%40%20www.askanexpertonline.com%20-%20link|&aff_sub_id=&aff_sub_id2=AskanExpertNTA&aff_sub_id3=187822799&aff_sub_id4=ccde076e83e9c2170000019def7cd6dfd&chat_text=&iradId=1080095
So much for no ads.
BIAB2026
Windows 10 Pro (Never Windows 11!)
WA6NCB
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2003
Posts: 25,065
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Veteran
Joined: Dec 2003
Posts: 25,065 |
That's weird. I do not get ads when I go there.
Life is short so make sure you spend as much time as possible on the Internet arguing with strangers.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
Posts: 22,676
Veteran
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Veteran
Joined: May 2000
Posts: 22,676 |
yeah, I suspect other problems ..
maybe run a scan ..
you either have DNS issues or something worse .. nobody I know has ever gotten redirected at fast.com , and we use it as a testing tool with clients.
If you got redirected your download speed is likely not your biggest issue right now.
Last edited by rharv; 05/03/26 04:09 PM.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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Joined: Jan 2001
Posts: 1,067
Expert
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Expert
Joined: Jan 2001
Posts: 1,067 |
I suspect it was a fluke. I had multiple tabs open in Firefox when I tested it. Just accessed it again 5 times and no ad.
Back to the topic at hand, wondering if isledge solve his problem.
BIAB2026
Windows 10 Pro (Never Windows 11!)
WA6NCB
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Help! Tech S.O.S (Off topic)
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Joined: May 2026
Posts: 4
Newbie
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OP
Newbie
Joined: May 2026
Posts: 4 |
Thanks for all the input.
I checked the speed test -> OK full speed 100 Mbps
I checked with my mobile phone -> much faster Download > 500 kb/s even if mobile connection is low at home !
Switched back to wlan -> 20 kb/s
So the PGMusic Server seems to be OK but my WLAN doesn't work with PGMusic server . Other Downloads from other websites are working fast as usual.
So current situation is :
- Download at PGMusic with MacBook Pro and WLAN -> 17 KB/s -> 2 days
- Download at PGMusic with MacBook Pro via iPhone sharing -> 500 Kb/s 1h
- Download check at Apple 10GB with MacBook Pro and WLAN -> 15 min -> normal
- Try to download from PGMusic Website via Browser -> 17 Kb/s -> 2 days
So I get at any server full download speed via Browser with WLAN but not at PGMusic.com
But mobile connection and Install Manager seems to be normal.
So in general it seems to be related to WLAN but on the other hand all other downloads works normal.
Next I will check
- my settings in the router (Fritzbox 7490) -> disable IP6
- try other computer
Very strange behavior .
BR
Stephan
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Help! Tech S.O.S (Off topic)
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Joined: May 2026
Posts: 4
Newbie
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OP
Newbie
Joined: May 2026
Posts: 4 |
Update :
I tried "ping PGMusic.com" -> every 4th package lost
I tried "trace route PGMusic.com"
->
8 * po-1.ce04.mtl-02.ca.leaseweb.net
9 * * *
10 * * *
Packages lost at location above.
ChatGPT explained that this is typical issue at German Telekom routing
I installed Cloudflare Warp -> switched it on -> Full download speed !!! -> 10 MB/s
Crazy !!!! -> Thanks to ChatGPT -> so it is a routing issue related to German Telekom .
I had this never before.
I am wondering if I am the only German guy with this issue ?
BR
Stephan
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Help! Tech S.O.S (Off topic)
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Joined: May 2002
Posts: 7,980
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,980 |
Glad that you found a solution. We will investigate it.
Andrew
PG Music Inc.
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Help! Tech S.O.S (Off topic)
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Joined: May 2026
Posts: 2
Newbie
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Newbie
Joined: May 2026
Posts: 2 |
I just purchased the 2026 UltraPAK from my older 2022 BIAB Pro. The download with the install manager says all of the files will take ETA of between 2 and 6 weeks! Download speed fluctuates between 640kbps and 2mbps. I have Frontier fiber Internet 500Mbps download and upload. Speedtest verifies that. No VPN. My Mac is a hardwired network connection.
I download massive libraries often (Pro Tools, Kontakt, East West, etc.) and never have an issue until this PG Music download now. I can download a Pro Tools 3GB update from Avid in under 5 minutes. I have pinged and done a traceroute. Looks good all the way to destination although latency is a bit high (95ms) with some intermittent packet loss, but not enough to cause this bad of a problem.
I am in the US. An IP lookup on the download server says it is in Canada, so that should not be an issue. I can only determine that the service providing the download, which looks to be Leaseweb hosting, is the problem here. Either not enough bandwidth or server resources.
Looking at the post above from from Andrew that says "We will investigate". What was found after this problem was investigated?
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 21,142
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Veteran
Joined: Jun 2012
Posts: 21,142 |
....
Looking at the post above from from Andrew that says "We will investigate". What was found after this problem was investigated? Reviewing the detail of your above post, I do hope that PGM Music Staff can explore and determine a reason and advise with feedback.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Help! Tech S.O.S (Off topic)
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Joined: May 2026
Posts: 2
Newbie
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Newbie
Joined: May 2026
Posts: 2 |
They definitely had an internal infrastructure problem. Woke up this morning and checked install manager. Still 1mbps. Was juggling the decision to call support and either buy a drive pre-installed or just ask for a refund. Suddenly late this morning download speed shot up to between 250mbps and 425mbps. All of the files are downloading at the expected rate ,and will be finished in about 20 minutes.
I had even noticed graphics screenshots on their website extremely slow to load yesterday. Too bad there is no network support over the weekend when they have a major problem like this and we have to wait until Monday for someone to fix it.
Looking forward to forum support response with the post-mortem analysis and explanation of what the issue was and why it took over 48 hours to fix it.
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
Posts: 22,676
Veteran
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Veteran
Joined: May 2000
Posts: 22,676 |
It was a holiday weekend in Canada
They posted they were closed over the weekend.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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Joined: May 2002
Posts: 7,980
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,980 |
We didn't see any problem with the download servers or webserver. It could have been a temporary routing or congestion issue somewhere between your ISP and our servers. As a temporary workaround or to help confirm this (for the benefit of others reading this thread in the future), you could try using a VPN, or Cloudflare WARP as mentioned previously - this is a free application that routes your Internet connection through Cloudflare's network. This provides an alternate route to our servers.
Andrew
PG Music Inc.
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Help! Tech S.O.S (Off topic)
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Joined: May 2026
Posts: 4
Newbie
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OP
Newbie
Joined: May 2026
Posts: 4 |
Update to my download issue:
Problem fully solved ! It was an issue with my DSL conection from German Telecom.
IP packets get lost and cause slow downloads.
As workaround I used Cloudflare Warp this helped immediately.
I have now restarted my DSL connection via service portal Telekom and after reset and restart the download works as expected .
So issue was definitiv located at German Telecom and a Reset of the DSL connection at Service Portal solved the issue.
BR
Stephan
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Introducing XPro Styles PAK 11 – Now Available for Windows Band-in-a-Box 2026 and Higher!
XPro Styles PAK 11 for Windows & Mac Band-in-a-Box® version 2026 (and higher) is here with 100 brand new RealStyles, plus 31 RealTracks/RealDrums!
Guess who’s back again? That’s right! It’s our XPro Styles PAK’s triumphant return with the 11th edition in this series! 100 new styles are coming your way spread across the rock & pop, jazz, and country genres. And this edition's wildcard genre explores the immense and far-reaching catalogue of electronic music! The included 31 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Special offers available until August 31st, 2026!
All the XPro Styles PAKs 1-11 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 11 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2026 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 22 – Now Available for Windows Band-in-a-Box 2026 and Higher!
Xtra Styles PAK 22 for Windows & Mac Band-in-a-Box version 2026 (and higher) is here with 200 brand new RealStyles!
It’s time to celebrate! Xtra Styles PAK 22 for Band-in-a-Box® is here, and we've got 200 brand-new styles coming your way!
No Xtra Styles PAK is complete without the classic rock & pop, jazz, and country volumes you know and love, and we’ve got plenty to share, with 150 styles spread across too many genres to list! Of course, it also wouldn’t be complete with our special wildcard volume to add a little spice and pizzazz to the mix. This year, because we loved it so much the first time, we’ve decided to make the second iteration of our SynthMaster volume, full of new sounds, interesting genres, and 50 engaging styles, all making use of the diverse SynthMaster plugin! Here you can find genres such as airy yacht rock, sultry electrotango, and even some synth soca funk. Don’t wait, pickup up Xtra Styles PAK 22 today!
In this PAK you can find: dulcet folk ballads, funky gospel country, Brazilian jazz fusion, upbeat 1980s pop, classic Americana, a plethora of breezy bossa novas, indie singer-songwriter, scintillating synthwave, exuberant electronica, and many, many more!
Special offers available until August 31st, 2026!
All the Xtra Styles PAKs 1-22 are on special for only $29 each (reg $49), or get all 22 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 22.
Video: Xtra Styles PAK 22 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 22 requires the 2026 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 11 – Now Available for Mac Band-in-a-Box 2026 and Higher!
XPro Styles PAK 11 for Mac & Windows Band-in-a-Box® version 2026 (and higher) is here with 100 brand new RealStyles, plus 31 RealTracks/RealDrums!
Guess who’s back again? That’s right! It’s our XPro Styles PAK’s triumphant return with the 11th edition in this series! 100 new styles are coming your way spread across the rock & pop, jazz, and country genres. And this edition's wildcard genre explores the immense and far-reaching catalogue of electronic music! The included 31 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Special offers available until August 31st, 2026!
All the XPro Styles PAKs 1-11 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 11 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2026 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 22 – Now Available for Mac Band-in-a-Box 2026 and Higher!
Xtra Styles PAK 22 for Mac & Windows Band-in-a-Box version 2026 (and higher) is here with 200 brand new RealStyles!
It’s time to celebrate! Xtra Styles PAK 22 for Band-in-a-Box® is here, and we've got 200 brand-new styles coming your way!
No Xtra Styles PAK is complete without the classic rock & pop, jazz, and country volumes you know and love, and we’ve got plenty to share, with 150 styles spread across too many genres to list! Of course, it also wouldn’t be complete with our special wildcard volume to add a little spice and pizzazz to the mix. This year, because we loved it so much the first time, we’ve decided to make the second iteration of our SynthMaster volume, full of new sounds, interesting genres, and 50 engaging styles, all making use of the diverse SynthMaster plugin! Here you can find genres such as airy yacht rock, sultry electrotango, and even some synth soca funk. Don’t wait, pickup up Xtra Styles PAK 22 today!
In this PAK you can find: dulcet folk ballads, funky gospel country, Brazilian jazz fusion, upbeat 1980s pop, classic Americana, a plethora of breezy bossa novas, indie singer-songwriter, scintillating synthwave, exuberant electronica, and many, many more!
Special offers available until August 31st, 2026!
All the Xtra Styles PAKs 1-22 are on special for only $29 each (reg $49), or get all 22 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 22.
Video: Xtra Styles PAK 22 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 22 requires the 2026 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Peter Gannon Talks Band-in-a-Box with zplane
zplane recently interviewed Peter Gannon, the founder and creator of Band-in-a-Box, about the software's early days, what sets it apart from AI, how zplane's audio algorithms are used in Band-in-a-Box, and more!
Special thanks to the team at zplane for their continued support.
Check out the full interview here: https://products.zplane.de/blog/peter-gannon-interview-pg-music
Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
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Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
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If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!
Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!
Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
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