|
Log in to post
|
Print Thread |
|
|
|
|
|
Off-Topic
|
Joined: Jan 2007
Posts: 83
Enthusiast
|
OP
Enthusiast
Joined: Jan 2007
Posts: 83 |
Well, at the moment I'm realy disappointed of the pgmusic sales policy. I'm buying for many years the upgrade packages from Biab, most of the time the UltraPack versions. So I bought the new 2011 version this year again but by mistake not the UltraPack version, as soon as it came out. For some reason I was in the opinion, that I had all realtracks.
But after some problems with my computers and less time, I reinstalled this weekend the the 2011 version on my computer. When I checked which add ons I had, I found out, that i was missing realtracks 83-101 or so. I though they might have gotten lost, for some reason. So I contacted pg to find out, if I actually should have them.
Well, I obviously missed buying the upgrade to 2010.5, since i bought the Mac version on that time to check it out. Ok, than I asked them if I could upgrade my 2011 version to the Ultrapack version. So that I wont have to pay again 279 $ since I already payed for my 2011 version.
The answer was NO. I could either buy the missing packs or pay again for the UltraPack version, since my purchase was older than 30 days! Now this really sucks! I'm an old customer and have already spend quite some money on my Biab version and I really disappointed that I cannot upgrade within the new version.
So long,
mos
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: May 2003
Posts: 8,021
Veteran
|
|
Veteran
Joined: May 2003
Posts: 8,021 |
You are being way to unreasonable. Are you trying to say that you couldn't determine that you had not purchased the ultra pac within 30 days? Really!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Oct 2007
Posts: 4,251
Veteran
|
|
Veteran
Joined: Oct 2007
Posts: 4,251 |
Quote:
So I bought the new 2011 version this year again but by mistake not the UltraPack version
By your own admission, the problem was caused by your mistake. How does that make PG the bad guys?
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jan 2007
Posts: 83
Enthusiast
|
|
OP
Enthusiast
Joined: Jan 2007
Posts: 83 |
Of course it was my mistake. I thought purchasing the Plus pack would mean, that I had all realtracks. I just realized this weekend, that it was not that way. Since I bought the Mac version last year, I also bought the styles that are missing in the windows version. So I guess that what made me think I had all styles. Having both versions can make it sometimes difficult. Well, if the new Mac version comes out, I will probably by it and than have all realtracks again. But it always cost some money, having both versions. 
Last edited by simplysax; 03/02/11 12:42 PM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2002
Posts: 12,283
Veteran
|
|
Veteran
Joined: Dec 2002
Posts: 12,283 |
No bad guys here just some simple confusion - you have to admit the options are complex then throw in the PC \ Mac conversions and this outcome does not seem unlikely to me.
Me, I would plead ignorance and beg forgiveness, then I would go up the chain all the way to the CEO to make this right.
Good luck.
BIAB – 2025, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud (Tip: No need to create a SC account to hear music - just hit ESC ).
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: May 2000
Posts: 22,179
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,179 |
For a loyal customer I can see a little rule bending being in order, but on the flip side; if you bought when it first came out (like you stated), it's been well over 60 days .. that's a long time to wait to say 'Oh wait, I goofed'.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Oct 2007
Posts: 4,251
Veteran
|
|
Veteran
Joined: Oct 2007
Posts: 4,251 |
It would probably have helped his cause if he hadn't taken to the forum to unjustly accuse PG. I've always found their customer service to be exceptional.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2003
Posts: 8,987
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 8,987 |
Quote:
It would probably have helped his cause if he hadn't taken to the forum to unjustly accuse PG. I've always found their customer service to be exceptional.
ditto, second to none.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jul 2000
Posts: 5,261
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 5,261 |
Come on guys, simplysax is a distinguished user and (to date) avid -> supporter of PG Music. 3 RealPAKs sum up to 237$. The difference between the BB11 MegaPAK and UltraPlusPAK is 200$. There should be some 'Upgrade' option from the BB11 MegaPAK. If not on the web site, matters may get hashed over by phone or email. Maybe the sales people at the Cadillac Ave didn't unerstand this specific case at all.
Martin
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Oct 2007
Posts: 4,251
Veteran
|
|
Veteran
Joined: Oct 2007
Posts: 4,251 |
Martin,
I'm not raggin' on sax, but don't you think he would have gotten a lot more mileage from pointing out to PG that he was providing free BIAB tutorials in German than he did by posting a complaint that was admittedly his own fault?
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Nov 2008
Posts: 1,382
PG Music Staff
|
|
PG Music Staff
Joined: Nov 2008
Posts: 1,382 |
Hi SimplySax,
If you give us a call on our international toll-free line (+800-4746-8742), or contact us through the Live Help (chat) on our website, I'm sure we'll be able to work out a deal for you.
Thanks
Kent
PG Music
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Oct 2007
Posts: 4,251
Veteran
|
|
Veteran
Joined: Oct 2007
Posts: 4,251 |
Quote:
Hi SimplySax,
If you give us a call on our international toll-free line (+800-4746-8742), or contact us through the Live Help (chat) on our website, I'm sure we'll be able to work out a deal for you.
Thanks
Kent
PG Music
Or who knows, ............... maybe a complaint will work!  
Thanks Kent. PG customer service comes through again!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jan 2007
Posts: 83
Enthusiast
|
|
OP
Enthusiast
Joined: Jan 2007
Posts: 83 |
@ Kent, thanks for your post. I droped you a mail this morning, due to time difference USA/ Germany @all: thanks for your replys. But I guess it is not all my fault alone. A member from the German forum and I figured out what probably went wrong. When the upgrade offer came out. There where several options as you can see on the pic: Since I had the 2010 UltraPlusPak version and installed the patch, my biab version showed me, that I had the 2010.5 version. So I thought I had the 2010.5 complete UltraPlusPak version and ordered the upgrade for 99$ plus the 20 plus Pak. In my opinion there should have been a warning from the ordering system, that I do not have this version and that should go for the 139$ UltraPlusPak upgrade version, which was only 40$ more and I definitely had bought, if I would have known. This did not happen. So I ordered the 99$ upgrade in the thought, that I have now everything. Of course you can say now, after installing I could have checked. But be honest, do you check which add ons do you have all the time? Sorry, I did not. That was definitely my mistake. But since I had major problems with my system and replaced it etc. I really did not check until a couple of days ago, when I set up my new system, and merged my harddrive the patches and the new download toghether.  By the way, I'm female and not male That's probably why I like to complain forgive me for that. It's in our DNA
So long,
mos
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: May 2010
Posts: 7
Newbie
|
|
Newbie
Joined: May 2010
Posts: 7 |
Thanks for all of your comments. We're working out a solution for SimplySax.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Mac 2025 Special Upgrade Offers Extended Until August 15th!
It's not too late to upgrade to Band-in-a-Box® 2025 for Mac® and save! We've extended our special until August 15, 2025!
We've added many major new features to Band-in-a-Box® 2025 for Mac®, including advanced AI tools like the amazing BB Stem Splitter and AI Lyrics Generator, as well as VST3 plugin support, and Equalize Temp. Plus, there’s a new one-stop MIDI Patches Picker with over 1,100 MIDI patches to choose from, all neatly categorized by GM numbers. The MultiPicker Library is enhanced with tabs for the SongPicker, MIDI Patch Picker, Chord Builder, AI Lyrics Generator, and Song Titles Browser, and the tabs are organized into logical groups. The Audiophile Edition is enhanced with FLAC files , which are 60% smaller than AIFF files while maintaining identical audio quality, and now ships on a fast 1TB SSD, and much more!
Check out all the new features in Band-in-a-Box® 2025 for Mac® here:
Purchase your Band-in-a-Box® 2025 for Mac during our special to save up to 50% off your upgrade purchase and receive a FREE BONUS PAK of amazing new Add-ons. These include the 2025 RealCombos Booster PAK, Look Ma! More MIDI 13: Country & Americana, Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes, MIDI SuperTracks Set 44: Jazz Piano, Artist Performance Set 17: Songs with Vocals 7, Playable RealTracks Set 4, RealDrums Stems Set 7: Jazz with Mike Clark, and more!
Upgrade to the 2025 49-PAK for just $49 and add 20 Bonus Unreleased RealTracks and 20 RealStyles, FLAC Files for the 20 Bonus Unreleased RealTracks, Look Ma! More MIDI 14: SynthMaster, MIDI SuperTracks Set 45: More SynthMaster, Artist Performance Set 18: Songs with Vocals 8, and RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe.
Learn more about the Bonus PAKs!
New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
Jazz, Blues & World (Sets 449–455):
These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
Rock & Pop (Sets 456–461):
This collection includes Disco, slap bass ‘70s/‘80s pop, modern and ‘80s metal with Andy Wood, and a unique “Songwriter Potpourri” featuring Chinese folk instruments, piano, banjo, and more. You’ll also find a muted electric guitar style (a RealTracks first!) and “Producer Layered Guitar” styles for slick "produced" sound.
Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.
Plus, enjoy user-requested styles like Soul Jazz RealDrums, fast Celtic Strathspey guitar, and Chill Hop piano & drums!
The 2025 49-PAK is loaded with other great new add-ons as well. Learn more about the 2025 49-PAK!
Bonus PAKs for Band-in-a-Box 2025 for Mac!
With your version 2025 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Or upgrade to the 2025 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2025 RealCombos Booster PAK:
-For Pro customers, this includes 33 new RealTracks and 65+ new RealStyles.
-For MegaPAK customers, this includes 29 new RealTracks and 45+ new RealStyles.
-For UltraPAK customers, this includes 20 new RealStyles.
- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
- Playable RealTracks Set 4
- RealDrums Stems Set 7: Jazz with Mike Clark
- SynthMaster Sounds and Styles (with audio demos)
- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
- MIDI SuperTracks Set 45: More SynthMaster
- Artist Performance Set 18: Songs with Vocals 8
- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
|
|
|
|
|
|
|
|
|
|
|
|
Forums58
Topics84,411
Posts778,927
Members39,652
| |
Most Online25,754
Jan 24th, 2025
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean