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Band-in-a-Box for Windows
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Joined: Dec 2008
Posts: 14
Newbie
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OP
Newbie
Joined: Dec 2008
Posts: 14 |
I decided I wanted to plunk down nearly $200 for the Everything Pack pugrade from 2013 but found I forgot my password from last year.
I sent for a temporary one, which I received. It told me I could change my temporary password but I did not see how to do this.
I placed my order.
I then went on to their live chat and asked how to change my password. I was told there was no way to do this. I replied by saying that almost every website on the planet, (that has a web store) allows customers to change their passwords) I was told that they would contact their webmaster but he was very busy and probably doesn't have any time to deal with this right now and that it would be days before they could get back to me.
I then asked to have my order cancelled.
I asked to have Peter Gannon's e-mail address to ask him. They said - sorry ....no ... they don't give that out. I could e-mail Sales@PGMUSIC.com which would go to the same people who didn't help me the first time.
Is this how the new PGMUSIC is handling simple customer request like this?
I have done business with PGMUSIC since they started - but this may be the first year I don't.
If Peter is reading this - I am very disspaointed.
I apologize if I posted this in the wrong forum - but I saw no other place to send my feedback.
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Band-in-a-Box for Windows
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Joined: Jul 2000
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Not sure why you'd need a password in the first place. It's easy to place an order without any account.
Martin
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Band-in-a-Box for Windows
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Joined: Jul 2000
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In twenty years, I never had an account or password, so I'm puzzled by this as well. But I sincerely do wish you success in ordering.
With the program only in its second day of release, I can understand why they are unusually busy.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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I never needed a password. My $$$$$$$$ was password enough.
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Band-in-a-Box for Windows
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Matt, there has always (well for many years) been an option to create an account for ordering even though it is not needed to actually place the order. If you have an account, and can remember the password, then each year the ordering is a little simpler as it remembers your address.
Otherwise, I agree, Day 2 of an annual launch is not the best day to deal with these things.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
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Band-in-a-Box for Windows
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Joined: Jul 2000
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Thanks Dan, I just learned something. If I ever did have an account, I must have lost my password too. But, when I've called, they know exactly what I have and always take care of me.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Dec 2008
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OK - I finally got this figured out. I realize you don't need an account to order but I have always ordered wtih my account in the past as it retains your billing/shipping info, etc.
You actually have to go through almost the entire order process and "checkout" like you are going to purchase a product. It then gives you the option to change your password in the top right corner of the page.
This is not standard practice with websites that have shopping carts. There should be an "Account" tab anywhere in the store that allows a user to change his profile and secruity settings without having to checkout a product.
I spent quite a bit of time this morning trying to get an answer to this. I was on online chat three times - no one knew. I sent three e-mails and finally got an e-mail from their webmaster.
I ended up ordering the upgrade, but was dissapointed that no one at PGMUSIC even apologized for the frustration I went through or told me that this was worthwhile input.
This just isn't the same PGMUSIC I used to do business with IMO.
Anyways, thannks for all the replies.
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Band-in-a-Box for Windows
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If you have an account, and can remember the password, then each year the ordering is a little simpler as it remembers your address. That's funny. It appears much simpler talking to the administrator, and in case he is busy call up Peter to have reset some password ... instead of just retyping an address?
Martin
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Band-in-a-Box for Windows
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I ended up ordering the upgrade, but was dissapointed that no one at PGMUSIC even apologized for the frustration I went through or told me that this was worthwhile input.
On behalf of PG Music forum family, I would like to apologize and thank you for your input in clarifying this issue. Hope that helps and that you enjoy the upgrade. 
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Band-in-a-Box for Windows
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@ digitaleagle:
My thoughts are that they perhaps just were not aware of the situation with the Change Password coding and now that you have pointed same out, it is already on the "todo" list now.
If you truly have always been satisfied with PGMusic Customer Service up to now, perhaps the order cancellation would be viewed as a bit extreme over the one issue, no?
Enjoy the New Band in a Box, and by all means, "Have Fun!"
--Mac
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Band-in-a-Box for Windows
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Joined: Dec 2008
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OP
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I never had to deal with PGmusic's customer service in the past as I never ran across this issue before.
I wasn't very happy with the way they dealt with it. They could have said - "I'm sorry for your frustration and we don't have an answer for you" but we will either e-mail or call you as soon as we do"
Instead they said it couldn't be done - which was wrong.
I just felt like they were taking my business for granted and just wanted me to go away rather than solving the issue.
I asked for Peter Gannon's e-mail which they refused to give me. (Apparently Peter doesn't want to hear from his customers anymore)
That's why I posted my experience on the forum. I was hoping maybe he would come across it and look into the situation.
I used to be a dealer for PGMUSIC a long time ago and today still recommend and use their products with my students. I'm not complaining about the product but the way they handled a simple customer order experience.
I think it could have been handled a lot more professionally.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
Veteran
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Is this how the new PGMUSIC is handling simple customer request like this?
I have done business with PGMUSIC since they started - but this may be the first year I don't.
If Peter is reading this - I am very disspaointed.
I apologize if I posted this in the wrong forum - but I saw no other place to send my feedback.
"I have done business with PGMUSIC since they started"Maybe that's why I got the notion that you have dealt with PGMusic before. And, there is no "new" PGMusic, it is the same organization, same people, same top man as before. The only thing new is the GUI, the 101 Realtracks and the New Features. Have Fun, --Mac
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Band-in-a-Box for Windows
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Joined: Dec 2008
Posts: 14
Newbie
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OP
Newbie
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Same organization but with a different attitude towards customer satisfaction than I remembered.
I cancelled my order this afternoon.
I can live without Band in the Box 2014
Last edited by digitaleagle; 12/02/13 04:16 PM.
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Band-in-a-Box for Windows
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Joined: May 2008
Posts: 276
Apprentice
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Apprentice
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Posts: 276 |
I think it could have been handled a lot more professionally. Goes both ways.
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Band-in-a-Box for Windows
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Joined: Jun 2003
Posts: 1,110
Expert
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Expert
Joined: Jun 2003
Posts: 1,110 |
The Lady Doth Protest Too Much Methinks.
Keith
2025 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis
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Band-in-a-Box for Windows
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That is true Danna, but really to fly off the handle and get mad at exactly the time when they are flooded with calls, orders, and might even be short handed due to vacations, and maybe even sickness this time of year is somewhat short sighted.
But hey if he can live with out it, well he is $140 better off for other toys.
Seems a little like cutting off your nose to spite your face.
If this was anger at Ford you could drive down the street to the chevy dealer and buy. But BiaB is the only program of it's kind. (don't toss out any other programs similar, cause there is a gap bigger than the grand canyon) If you want it and it is helpful in your process, a little kindness and patience goes a long way to getting what "you" want.
You know in general this is the way folks act anymore. They do not get their way and have to make a public display of anger. The more I think of it, the arrogance of some of the comments. " I want Mr. Gannon's e-mail"? really like the people he pays good money to handle his company are not good enough, so Mr. Gannon must handle every disgruntled customer personally?!!?? Really that is silly.
Maybe it was not handled right, or better perfectly, but what good did his actions, now he does not have the product he wanted.
It was called a simple customer request, but really it was a unhappy customer trying to bully a customer service rep into getting his way.
lastly the solution was there all along. I ordered, and i could not remember my password at first so i saw the link to order anyway, not biggie. Easy breazy.
Here's a flash memo, write your passwords down in a rolodex or something. Just sayin'
Wow what got into my cheerios today! Time for a nap!
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB 2025, Realband, Reaper 7, Harrison Mixbus 9 32c , Melodyne 5 editor, Presonus Audiobox 1818VSL, Presonus control app.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
Veteran
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Joined: May 2000
Posts: 38,502 |
Hold on, folks, he ordered BB2014 anyway, at least that's what he said above here:
I ended up ordering the upgrade, but...
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 15,944
PG Music Staff
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PG Music Staff
Joined: May 2000
Posts: 15,944 |
Dear Digital Eagle,
I'm sorry to hear that you had this problem, and glad to hear that you went ahead and ordered the product anyway.
I wasn't aware that (for ordering), a forgotten password was hard to reset. (forum passwords are easy to reset if forgotten, this is only applying to people ordering, who have accounts for ordering).
So we will look at improving that. As stated above, you don't need an account to order, but it helps with remembered addresses etc.
I forget my share of passwords too, so I sympathize with the issue.
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Aug 2011
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digitleagle,
As a person that has been a consumer all my adult life, provided manufacturing field support for more than 25 years and customer support for an additional four I sympathize with your frustration and anger. I can assure you I have experienced such frustration and anger from both sides of the customer support fence.
You mentioned that you did not feel valued as a customer. I assure you that PG Music and the people at customer support believe you are a valuable customer. I've never worked for a company, or with a fellow employee, that says "let's tick off customers today". One of the reasons why many people enjoy working in customer service is because they receive a great deal of satisfaction from helping people. In this case, mistakes were made and you were not satisfied with your experience. Most likely the PG Music employees are not satisfied either as they really want to help.
As a 2013 returning customer to PG Music I asked sales and technical support many questions and have been very impressed with the service I've received from both groups.
I sincerely hope you can shake off this bad experience as I believe PG Music to be one of the best companies I've had the opportunity to deal with.
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Band-in-a-Box for Windows
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Joined: Mar 2004
Posts: 6,706
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Thanks Dan, I just learned something. If I ever did have an account, I must have lost my password too. But, when I've called, they know exactly what I have and always take care of me. I did not order yet, but this is exactly my experience from year to year, heck they even knew what color shirt I was going to wear the day I ordered!:> Later,
Last edited by Danny C.; 12/04/13 06:37 AM.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Band-in-a-Box 2026 for Windows is Here!
Band-in-a-Box® 2026 for Windows is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 60 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Windows and save up to 50% on most upgrade packages during our special offer—available until December 31, 2025. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Windows packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49. Browse the full contents of each package and listen to demos here.
XPro and Xtra Styles PAKs Special Extended Until August 31st!
XPro & Xtra Styles PAKs Special Extended Until August 31st!
The XPro Styles PAKs and Xtra Styles PAKs special offers are now available until August 31st at 11:59pm PDT!
Ready to take your Band-in-a-Box® 2025 experience to the next level? Now’s the perfect time! Expand your style library with XPro and Xtra Styles PAKs—packed with a wide variety of genres to inspire your next musical creation.
What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-9 includes 900 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). With over 3,500 styles (and 35 MIDI styles) included in Xtra Styles PAKs 1-20, the possibilities are endless!
Get the XPro Styles PAKs 1 - 9 for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Windows or for Mac.
Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Get Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 19 PAKs for $199 (reg $399)! Listen to demos and order now! For Windows or for Mac.
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Don’t miss this chance to supercharge your Band-in-a-Box setup—at a great price!
Mac 2025 Special Upgrade Offers Extended Until August 15th!
It's not too late to upgrade to Band-in-a-Box® 2025 for Mac® and save! We've extended our special until August 15, 2025!
We've added many major new features to Band-in-a-Box® 2025 for Mac®, including advanced AI tools like the amazing BB Stem Splitter and AI Lyrics Generator, as well as VST3 plugin support, and Equalize Temp. Plus, there’s a new one-stop MIDI Patches Picker with over 1,100 MIDI patches to choose from, all neatly categorized by GM numbers. The MultiPicker Library is enhanced with tabs for the SongPicker, MIDI Patch Picker, Chord Builder, AI Lyrics Generator, and Song Titles Browser, and the tabs are organized into logical groups. The Audiophile Edition is enhanced with FLAC files , which are 60% smaller than AIFF files while maintaining identical audio quality, and now ships on a fast 1TB SSD, and much more!
Check out all the new features in Band-in-a-Box® 2025 for Mac® here:
Purchase your Band-in-a-Box® 2025 for Mac during our special to save up to 50% off your upgrade purchase and receive a FREE BONUS PAK of amazing new Add-ons. These include the 2025 RealCombos Booster PAK, Look Ma! More MIDI 13: Country & Americana, Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes, MIDI SuperTracks Set 44: Jazz Piano, Artist Performance Set 17: Songs with Vocals 7, Playable RealTracks Set 4, RealDrums Stems Set 7: Jazz with Mike Clark, and more!
Upgrade to the 2025 49-PAK for just $49 and add 20 Bonus Unreleased RealTracks and 20 RealStyles, FLAC Files for the 20 Bonus Unreleased RealTracks, Look Ma! More MIDI 14: SynthMaster, MIDI SuperTracks Set 45: More SynthMaster, Artist Performance Set 18: Songs with Vocals 8, and RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe.
Learn more about the Bonus PAKs!
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