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Band-in-a-Box for Windows
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Joined: Dec 2008
Posts: 14
Newbie
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OP
Newbie
Joined: Dec 2008
Posts: 14 |
I decided I wanted to plunk down nearly $200 for the Everything Pack pugrade from 2013 but found I forgot my password from last year.
I sent for a temporary one, which I received. It told me I could change my temporary password but I did not see how to do this.
I placed my order.
I then went on to their live chat and asked how to change my password. I was told there was no way to do this. I replied by saying that almost every website on the planet, (that has a web store) allows customers to change their passwords) I was told that they would contact their webmaster but he was very busy and probably doesn't have any time to deal with this right now and that it would be days before they could get back to me.
I then asked to have my order cancelled.
I asked to have Peter Gannon's e-mail address to ask him. They said - sorry ....no ... they don't give that out. I could e-mail Sales@PGMUSIC.com which would go to the same people who didn't help me the first time.
Is this how the new PGMUSIC is handling simple customer request like this?
I have done business with PGMUSIC since they started - but this may be the first year I don't.
If Peter is reading this - I am very disspaointed.
I apologize if I posted this in the wrong forum - but I saw no other place to send my feedback.
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 5,278
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Not sure why you'd need a password in the first place. It's easy to place an order without any account.
Martin
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,582
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In twenty years, I never had an account or password, so I'm puzzled by this as well. But I sincerely do wish you success in ordering.
With the program only in its second day of release, I can understand why they are unusually busy.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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I never needed a password. My $$$$$$$$ was password enough.
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Band-in-a-Box for Windows
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Joined: Dec 2002
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Matt, there has always (well for many years) been an option to create an account for ordering even though it is not needed to actually place the order. If you have an account, and can remember the password, then each year the ordering is a little simpler as it remembers your address.
Otherwise, I agree, Day 2 of an annual launch is not the best day to deal with these things.
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Band-in-a-Box for Windows
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Joined: Jul 2000
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Thanks Dan, I just learned something. If I ever did have an account, I must have lost my password too. But, when I've called, they know exactly what I have and always take care of me.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Dec 2008
Posts: 14
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OP
Newbie
Joined: Dec 2008
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OK - I finally got this figured out. I realize you don't need an account to order but I have always ordered wtih my account in the past as it retains your billing/shipping info, etc.
You actually have to go through almost the entire order process and "checkout" like you are going to purchase a product. It then gives you the option to change your password in the top right corner of the page.
This is not standard practice with websites that have shopping carts. There should be an "Account" tab anywhere in the store that allows a user to change his profile and secruity settings without having to checkout a product.
I spent quite a bit of time this morning trying to get an answer to this. I was on online chat three times - no one knew. I sent three e-mails and finally got an e-mail from their webmaster.
I ended up ordering the upgrade, but was dissapointed that no one at PGMUSIC even apologized for the frustration I went through or told me that this was worthwhile input.
This just isn't the same PGMUSIC I used to do business with IMO.
Anyways, thannks for all the replies.
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Band-in-a-Box for Windows
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If you have an account, and can remember the password, then each year the ordering is a little simpler as it remembers your address. That's funny. It appears much simpler talking to the administrator, and in case he is busy call up Peter to have reset some password ... instead of just retyping an address?
Martin
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Band-in-a-Box for Windows
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I ended up ordering the upgrade, but was dissapointed that no one at PGMUSIC even apologized for the frustration I went through or told me that this was worthwhile input.
On behalf of PG Music forum family, I would like to apologize and thank you for your input in clarifying this issue. Hope that helps and that you enjoy the upgrade. 
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Band-in-a-Box for Windows
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Joined: May 2000
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@ digitaleagle:
My thoughts are that they perhaps just were not aware of the situation with the Change Password coding and now that you have pointed same out, it is already on the "todo" list now.
If you truly have always been satisfied with PGMusic Customer Service up to now, perhaps the order cancellation would be viewed as a bit extreme over the one issue, no?
Enjoy the New Band in a Box, and by all means, "Have Fun!"
--Mac
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Band-in-a-Box for Windows
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Joined: Dec 2008
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OP
Newbie
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I never had to deal with PGmusic's customer service in the past as I never ran across this issue before.
I wasn't very happy with the way they dealt with it. They could have said - "I'm sorry for your frustration and we don't have an answer for you" but we will either e-mail or call you as soon as we do"
Instead they said it couldn't be done - which was wrong.
I just felt like they were taking my business for granted and just wanted me to go away rather than solving the issue.
I asked for Peter Gannon's e-mail which they refused to give me. (Apparently Peter doesn't want to hear from his customers anymore)
That's why I posted my experience on the forum. I was hoping maybe he would come across it and look into the situation.
I used to be a dealer for PGMUSIC a long time ago and today still recommend and use their products with my students. I'm not complaining about the product but the way they handled a simple customer order experience.
I think it could have been handled a lot more professionally.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
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Is this how the new PGMUSIC is handling simple customer request like this?
I have done business with PGMUSIC since they started - but this may be the first year I don't.
If Peter is reading this - I am very disspaointed.
I apologize if I posted this in the wrong forum - but I saw no other place to send my feedback.
"I have done business with PGMUSIC since they started"Maybe that's why I got the notion that you have dealt with PGMusic before. And, there is no "new" PGMusic, it is the same organization, same people, same top man as before. The only thing new is the GUI, the 101 Realtracks and the New Features. Have Fun, --Mac
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Band-in-a-Box for Windows
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Joined: Dec 2008
Posts: 14
Newbie
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OP
Newbie
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Same organization but with a different attitude towards customer satisfaction than I remembered.
I cancelled my order this afternoon.
I can live without Band in the Box 2014
Last edited by digitaleagle; 12/02/13 05:16 PM.
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Band-in-a-Box for Windows
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Joined: May 2008
Posts: 310
Journeyman
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Journeyman
Joined: May 2008
Posts: 310 |
I think it could have been handled a lot more professionally. Goes both ways.
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Band-in-a-Box for Windows
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Joined: Jun 2003
Posts: 1,116
Expert
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Expert
Joined: Jun 2003
Posts: 1,116 |
The Lady Doth Protest Too Much Methinks.
Keith
2026 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis
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Band-in-a-Box for Windows
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That is true Danna, but really to fly off the handle and get mad at exactly the time when they are flooded with calls, orders, and might even be short handed due to vacations, and maybe even sickness this time of year is somewhat short sighted.
But hey if he can live with out it, well he is $140 better off for other toys.
Seems a little like cutting off your nose to spite your face.
If this was anger at Ford you could drive down the street to the chevy dealer and buy. But BiaB is the only program of it's kind. (don't toss out any other programs similar, cause there is a gap bigger than the grand canyon) If you want it and it is helpful in your process, a little kindness and patience goes a long way to getting what "you" want.
You know in general this is the way folks act anymore. They do not get their way and have to make a public display of anger. The more I think of it, the arrogance of some of the comments. " I want Mr. Gannon's e-mail"? really like the people he pays good money to handle his company are not good enough, so Mr. Gannon must handle every disgruntled customer personally?!!?? Really that is silly.
Maybe it was not handled right, or better perfectly, but what good did his actions, now he does not have the product he wanted.
It was called a simple customer request, but really it was a unhappy customer trying to bully a customer service rep into getting his way.
lastly the solution was there all along. I ordered, and i could not remember my password at first so i saw the link to order anyway, not biggie. Easy breazy.
Here's a flash memo, write your passwords down in a rolodex or something. Just sayin'
Wow what got into my cheerios today! Time for a nap!
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB/RB 2026, Reaper 7, Harrison Mixbus 11 , Presonus Audiobox USB96
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
Veteran
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Veteran
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Posts: 38,502 |
Hold on, folks, he ordered BB2014 anyway, at least that's what he said above here:
I ended up ordering the upgrade, but...
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 15,976
PG Music Staff
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PG Music Staff
Joined: May 2000
Posts: 15,976 |
Dear Digital Eagle,
I'm sorry to hear that you had this problem, and glad to hear that you went ahead and ordered the product anyway.
I wasn't aware that (for ordering), a forgotten password was hard to reset. (forum passwords are easy to reset if forgotten, this is only applying to people ordering, who have accounts for ordering).
So we will look at improving that. As stated above, you don't need an account to order, but it helps with remembered addresses etc.
I forget my share of passwords too, so I sympathize with the issue.
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Aug 2011
Posts: 11,049
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digitleagle,
As a person that has been a consumer all my adult life, provided manufacturing field support for more than 25 years and customer support for an additional four I sympathize with your frustration and anger. I can assure you I have experienced such frustration and anger from both sides of the customer support fence.
You mentioned that you did not feel valued as a customer. I assure you that PG Music and the people at customer support believe you are a valuable customer. I've never worked for a company, or with a fellow employee, that says "let's tick off customers today". One of the reasons why many people enjoy working in customer service is because they receive a great deal of satisfaction from helping people. In this case, mistakes were made and you were not satisfied with your experience. Most likely the PG Music employees are not satisfied either as they really want to help.
As a 2013 returning customer to PG Music I asked sales and technical support many questions and have been very impressed with the service I've received from both groups.
I sincerely hope you can shake off this bad experience as I believe PG Music to be one of the best companies I've had the opportunity to deal with.
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Band-in-a-Box for Windows
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Joined: Mar 2004
Posts: 6,725
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Thanks Dan, I just learned something. If I ever did have an account, I must have lost my password too. But, when I've called, they know exactly what I have and always take care of me. I did not order yet, but this is exactly my experience from year to year, heck they even knew what color shirt I was going to wear the day I ordered!:> Later,
Last edited by Danny C.; 12/04/13 07:37 AM.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.
Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
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These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
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XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
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What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-10 includes 1,000 styles!
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The XPro & Xtra Styles PAKs are not included in any Band-in-a-Box® package.
The XPro Styles PAKs 1-10 are available for only $29 ea (reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Mac or for Windows.
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Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
Supercharge your Band-in-a-Box today with XPro Styles PAKs and Xtra Styles PAK Sets!
Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Mac and save up to 50% on most upgrade packages during our special offer—available until May 15, 2026. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
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