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Band-in-a-Box for Windows
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Although I haver credit card in hand I can't seem to purchase BiaB 2014.
None of the retailers will have it in stock for awhile. I'm not in panic mode since I have other music projects to complete, but Matt And Mac are so good at promoting BiaB, ( Note to PG: They deserve a commission), I decided to order the EverythingPak online from PG Music.
Last night I filled in all the info including CC number, then hit the "Go for it" button. It came with an error message saying that my credit card could not be accepted.
I've been using it all over on my visit to Nashville with no issues so I assumed the card was still good. (I have a high limit and pay in full every month.)
This morning I called PGM sales and was immediately put on hold. After a 9:55 minute wait (my max is 10 minutes), a very nice Lady started taking my info.
The credit card was again rejected. I was told that it happens a lot because they are in Canada. (I buy stuff in Europe all the time with no problems).
I was told to contact my credit card company to authorize the transaction and then call back again.
Since I'm on vacation, I'll just wait for my vendor to get it in.
Wally G
Last edited by Wallyg; 12/06/13 06:15 PM.
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Joined: Dec 2005
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Journeyman
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Journeyman
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Credit card companies will put a hold on your card if a bunch of purchases start showing up from places other than your home area until you call them. It might be worth the call now just so it doesn't happen to you while on vacation (like it has to me a couple of times - a pain but a nice service from the cc company).
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FWIW - I work with many customers that phone in orders and pay with a credit card. We are an American company.
This issue presents itself occasionally, especially with VISA. It typically means a vendor is not recognized by the credit card company as one you have done business with in the past and in the case of VISA they have imposed some more strict purchasing rules in effort to protect their customers (and themselves) from fraudulent purchases.
A quick call to your credit card company to authorize the transaction will satisfy them to allow the sale.
HTH
Happy Musiking,
Dennis
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Very annoying but most likely not as strange as you think. I worked as a field engineer for a cash register (point of sale or pos for those in the business  ) manufacture and dealing with all the multitude of card processors and their strange rules occupied much of my time. Every time a card is processed a transaction code is issued by the card proccessing network. In addition to a straight approval or disapproval code there are many other codes. Many of these more obscure codes only show up in specific situations that the processing network define. For most of the obscure codes the code is interpeted by the pos as "have the card holder contact the network or card issuer". Normally, the only thing they want is to verify the card holder is aware of the transaction. Unfortunately, the retailer comes off as the bad guy in most of these transactions. One way to assign the blame for the unsuccessful transaction to the correct offending party is to request the three or four digit transaction code as well as the tollfree telephone number to call. When you do call you can ask for a definition of the transaction code and why the retailer got that transaction code instead of an approval code.
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Band-in-a-Box for Windows
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Joined: Jun 2003
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O Although I haver credit card in hand I can't seem to purchase BiaB 2014.
None of the retailers will have it in stock for awhile. I'm not in panic mode since I have other music projects to complete, but Matt And Mac are so good at promoting BiaB, ( Note to PG: They deserve a commission), I decided to order the EverythingPak online from PG Music.
Last night I filled in all the info including CC number, then hit the "Go for it" button. It came with an error message saying that my credit card could not be accepted.
I've been using it all over on my visit to Nashville with no issues so I assumed the card was still good. (I have a high limit and pay in full every month.)
This morning I called PGM sales and was immediately put on hold. After a 9:55 minute wait (my max is 10 minutes), a very nice Lady started taking my info.
The credit card was again rejected. I was told that it happens a lot because they are in Canada. (I buy stuff in Europe all the time with no problems).
I was told to contact my credit card company to authorize the transaction and then call back again.
Since I'm on vacation, I'll just wait for my vendor to get it in.
Wally G Thank you for sharing.
Keith
2026 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis
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Band-in-a-Box for Windows
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... Matt And Mac are so good at promoting BiaB, ( Note to PG: They deserve a commission), I decided to order the EverythingPak online from PG Music.
Wally G Hey, thanks, appreciate it. I was a computer science prof and adjunct lecturer in music, so you can't blame me for still trying to talk! But you did give me an idea: I'm going to demand double what I've been paid for the next beta testing!
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Well, if curriculum vitae is going around, I was once a pro Trumpet, Piano and Guitar player, then spent about the middle third of my life as a Research Technologist in the field of Robotics at a major university, then performed basically the same as R&D as Chief Hardware Engineer for a private firm.
The PGMusic motto describes my entire life, though.
Basically I've always just been Having Fun.
--Mac
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Hi Wally, Sounds to me like your credit card company is trying to protect you. While this is annoying, it's also a good thing. Out of curiosity, what is your card type (Visa, American Express, etc.)? If I were you, I'd be ringing the card company and asking them why they wouldn't let you buy from PG Music. I'd be very interested to find out about their reasoning because I'd like to be prepared if ever this happens again. I'm pretty sure your credit card company would be happy for you to spend money. They'll co-operate  Regards, Noel P.S. Mac and Matt, now I see why you both know so much across so many areas!
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: May 2000
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Credit Card Security these days often relies on heuristics to prevent losses.
That means that if your card rather suddenly out of the blue is used to make a purchase - and such purchase does not meet the heuristics curve of your "normal" card use, they may decline it unless and until they hear from YOU.
They most likely are just trying to prevent some baddie who may have just stolen your card from emptying out your credit limit, account balance or whatever.
Yeah, I know that if you call 'em in time you aren't responsible for the baddie's purchase, but think about the card company. They still gotta pay up for it. Happens enough times, their operating costs increase - and increased operating costs are always passed on to all customers in the form of raised rate percentages, service charges, etc.
--Mac
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Band-in-a-Box for Windows
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Expert
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Same problem here. Support told me the problem was fixed but now are not allowing downloads due to server saturation.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 15,976
PG Music Staff
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>> Although I haver credit card in hand I can't seem to purchase BiaB 2014.
Hi Wally,
Sorry to hear that you had that problem. We take credit cards from customers all over the world, and obviously lots of them are in the USA. This might have been some glitch between your bank and our credit card system - if so you might try an online order later today. Also, we take PayPal, and maybe that's an end-around the problem (if you have Paypal)
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: May 2007
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Expert
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Expert
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Peter,
I assume you know of the problems some of us are having purchasing and downloading 2014. I tried for hours with my order being rejected as with Wally. I finally got my order through and now have been told the link(s) will not be available today due to server saturation.
Rachael
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Band-in-a-Box for Windows
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OP
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Hi Wally, Sounds to me like your credit card company is trying to protect you. While this is annoying, it's also a good thing. Out of curiosity, what is your card type (Visa, American Express, etc.)? If I were you, I'd be ringing the card company and asking them why they wouldn't let you buy from PG Music. I'd be very interested to find out about their reasoning because I'd like to be prepared if ever this happens again. I'm pretty sure your credit card company would be happy for you to spend money. They'll co-operate Regards, Noel P.S. Mac and Matt, now I see why you both know so much across so many areas! Hi Noel, We got back from our vacation traveling and I decided to give my CC company a jingle (Christmas spirit) and here is the what I found out. Me: I tried twice on 12/5/13 to order the software. Both times the WEB site came back saying there was an error and my credit card was refused. I double checked my numbers and no I did not have any spiked egg nog. :-) CC Company: We did not receive requests from PG Music to authorize any charges on 12/5/13. Me: Sounds like an issue with WEB site. Me: This morning I called PGM sales and placed the order verbally. I was told that the card was rejected. CC Company: We did receive the transaction but it was declined since the expiration date (month) was incorrect. Me: The expiration month is my birth month and even at my age I tend to remember it. Since the number the sales gal entered is one keypad away from the correct keypad, I'm assuming it was a typo. I travel around the world and am aware and appreciative of the security measures that credit card companies have in place. (CC Company questioned a $30K charge made in Egypt, while we were in Sweden) It appears that the root causes are a technical problem at the time with the WEB site and a sales person playing in the wrong key. (Been there, done that myself) Since we're introducing ourselves in this thread... Had a five piece Polka Band on the East Coast for 40 years. My main "gig" was as an Electronic Engineer designing Analog Integrated Circuits (silicon chips). 48 US Patents. Still have a consulting company that generates extra income for my musical toys, sorry I mean musical tools. :-) Wally G
Last edited by Wallyg; 12/06/13 04:01 PM.
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Hi Wally,
That's interesting information. I can see how a typo would lead to being declined. I wonder if that was Rachael's problem too?
Anyway, you're going to love 2014 when you eventually get it. It's incredible!
I see you have a very impressive resumé too!
All the best,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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My main "gig" was as an Electronic Engineer designing Analog Integrated Circuits (silicon chips). 48 US Patents.
Wally G And I gotta hunch I've put a lot of 'em to good use over the years... Salute! Oh, and thank you, sir. It made good money.  --Mac
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Band-in-a-Box for Windows
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Joined: Nov 2013
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Hi Wally,
That's interesting information. I can see how a typo would lead to being declined. I wonder if that was Rachael's problem too?
Anyway, you're going to love 2014 when you eventually get it. It's incredible!
I see you have a very impressive resumé too!
All the best,
Noel
We'll we were going to go out for dinner tonight, but the freezing rain changed our plans. Our host (my cousin) agreed to cook dinner. While dinner was being cooked, I watched some of the 40 videos PG put up, and after I stopped drooling, I knew I had to have this now. I tried calling sales again. Forgettaboutit! The product is too successful and the operators are having problems keeping up. I tried ordering it online again and lo and behold...success! Welcome to "Funland"... Wally G
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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PG Music Staff
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PG Music Staff
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Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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My main "gig" was as an Electronic Engineer designing Analog Integrated Circuits (silicon chips). 48 US Patents.
Wally G Salute! Oh, and thank you, sir. It made good money. --Mac ...and Salute to you! The harder you work, the luckier you get. Wally G
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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No Peter. Thank you! Wally G
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Success is always the sweetest the last time around. Glad your order went through. Perhaps Rachel will soon be successfull.
Sorry if my earlier posting read like a resume. Sometimes I provide more background details than I need to.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!
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Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
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Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
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Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
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With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
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Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
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- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
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- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
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