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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.
Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive.
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Band-in-a-Box for Windows
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Joined: Apr 2007
Posts: 311
Journeyman
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Journeyman
Joined: Apr 2007
Posts: 311 |
Many people in the UK have written about avoiding Norton at all costs as it seems to cause all kinds of problems. For many years now I have simply used Microsoft Security Essentials as my antivirus system. It is free and directly available from MS and seems to run nice and efficiently in the background. I am sure other will chime in also about Norton.
Sorry to hear about your problems I am sure PG will sort you out. In your circumstances might be better to disengage from the internet when you are installing and disable any antivirus at that time.
If you do decide to uninstall Norton you will need to download a special tool from Norton to properly remove everything. You cannot operate two antivirus systems at the same time and if you don't remove all traces of Norton it will conflict with any other antivirus system you install.
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2
Newbie
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Newbie
Joined: Dec 2013
Posts: 2 |
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.
Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive. Hello, Sorry for the trouble. That shouldn't happen! I am Vineeth and I am from the Norton Support team. Were you able to restore all the files from the Quarantine History? It would be great if you can submit the file to us at http://www.Norton.com/fp so we can review it and white list it? Let me know if you need any help! Thanks! Vineeth Norton Support
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 6,445
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Joined: Jul 2000
Posts: 6,445 |
Sheesh, these guys are giving me a bad name  (I'm older than Peter Norton, so I had the name first) I left Norton AV years ago when it bogged down my system, slowing it to a crawl and went with a competitor. I understand they have fixed that problem, but the competitor is working just fine so I see no need to go back. But I do use Norton Ghost to back up and image my hard drives. Notes
Bob "Notes" Norton  Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 5,275
Veteran
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Veteran
Joined: Jul 2000
Posts: 5,275 |
I jettisoned Norton a few years ago -> after some otherwise harmless sudden PC shutdown the product unexpectedly asked me for a new validation key. I had the choice of purchasing a new validation key - albeit the current key should have been valid for another half a year or so - or just turn to a different product ...
Martin
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.
Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive. Hello, Sorry for the trouble. That shouldn't happen! I am Vineeth and I am from the Norton Support team. Were you able to restore all the files from the Quarantine History? It would be great if you can submit the file to us at http://www.Norton.com/fp so we can review it and white list it? Let me know if you need any help! Thanks! Vineeth Norton Support Wow, I certainly didn't expect Symantec to respond to this post. That was quick! I didn't mean for this to turn into a Norton bashing session. I actually like Norton (that's why I use it). It has saved my bacon a few times. In this case, Norton wasn't shy about deleting files directly off my shiny new hard drive (yes, the new ones are shiny). Some of the files were in the quarantine, but not all. When I get my files restored, I will submit them to Symantec for review so others don't have the same problem. Maybe PGMusic already did, but if not, I will politely suggest that PGMusic should be submitting these files to the various AV software vendors prior to release.
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Band-in-a-Box for Windows
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Joined: Dec 2005
Posts: 493
Journeyman
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Journeyman
Joined: Dec 2005
Posts: 493 |
You should be able to download the files from the PGM site if you can't recover them from the hdd.
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
You should be able to download the files from the PGM site if you can't recover them from the hdd. Where? Link? I emailed pgmusic support yesterday but so far have heard nothing. Hard drive is pretty useless without installation files.
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,338
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Joined: Jul 2000
Posts: 27,338 |
FYI, the file you seek is 341 Megabytes. Not huge to send, but standard email won't work.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
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Veteran
Joined: May 2000
Posts: 38,502 |
Where? Link? I emailed pgmusic support yesterday but so far have heard nothing. Hard drive is pretty useless without installation files.
Maybe you did not check "email delivery" option when ordering? If you don't hear from support reply to your email, don't hesitate to contact pgmusic Sales more directly, either thru one of the tollfree hotlines listed on the main page that may work for where you are located, or via chat. Repeat email, too, with a new one, just in case. I'm sure that the fine and honest good folks at PG music will get you straightened out, likely will send you a link to a download. --Mac
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
Hi Mac, yes I have the links from email delivery, but the setup files are different on email vs hard drive. I have no doubt PGmusic is currently overwhelmed with tech support and will eventually get back to me.
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2
Newbie
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Newbie
Joined: Dec 2013
Posts: 2 |
[
Wow, I certainly didn't expect Symantec to respond to this post. That was quick!
I didn't mean for this to turn into a Norton bashing session. I actually like Norton (that's why I use it). It has saved my bacon a few times.
In this case, Norton wasn't shy about deleting files directly off my shiny new hard drive (yes, the new ones are shiny). Some of the files were in the quarantine, but not all. When I get my files restored, I will submit them to Symantec for review so others don't have the same problem. Maybe PGMusic already did, but if not, I will politely suggest that PGMusic should be submitting these files to the various AV software vendors prior to release. [/quote]
That would be great! Thank you!
Vineeth
Norton Support
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Band-in-a-Box for Windows
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Joined: Dec 2012
Posts: 420
Journeyman
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Journeyman
Joined: Dec 2012
Posts: 420 |
For many years now I have simply used Microsoft Security Essentials as my antivirus system. Same here. I fix computers for a living and can't tell you the amount of customers I have persuaded to switch and save money. Sure Norton and others like it "MAY" protect you more in certain conditions, "MAY". But I've seen much adware and malware get onto computers and the big boy securities ignore it. subscription security cost money every year and slows your computer down, adds lag which personally I hate. The amount of people who complain about their computers running slow and most times it's their security doing it. Most people I see buy budget computers which have poor performing CPU's so the Nortons of this world do a very good job at making things busy which leaves the computer sluggish - CPU over load. I used to use AVG free but now found it terrible! Microsoft Security Essentials is good.
Last edited by PaulH; 12/11/13 02:25 PM.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 22,383
Veteran
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Veteran
Joined: May 2000
Posts: 22,383 |
In your situation, I'd contact PG support via phone.
They can tell you which file(s) you need to download and install.
You may need the 'program' download and installing everything on that may give you everything you need (even if it re-installs some parts over the existing).
I'm guessing this is an easy fix, just need to reach out to them for help. I'd use phone, remembering they are west coast Canada as far as time zone.
Last edited by rharv; 12/11/13 04:20 PM.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Band-in-a-Box for Windows
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Joined: Jan 2006
Posts: 350
Journeyman
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Journeyman
Joined: Jan 2006
Posts: 350 |
Geez---Ya think this issue should be posted as an alert on the website?
DON'T PANIC!
I had absolutely nothing left in any of the folders on my USB drive after a full install and the files that were appearing in the root directory "Could Not Be Found." Then I rebooted the computer and everything reappeared on the USB drive and behaved normally.
Paj
8^}
Is the Bonus 12-Pak installing all of the Bonus 6-Pak files? A 101-riffs file from the 6-Pak didn't seem to install.
Last edited by Paj; 12/11/13 09:01 PM.
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
All is good. Thank you PGMusic for coming to my rescue! I received a Dropbox link from PGMusic today that had the missing setup files. Most of the time, Norton AV will put a suspicious file in quarantine. However, some of the installation files are big (hundreds of MB) so it outright deleted the large ones. Unfortunately, the installation files on the hard drive are different than the downloadable ones I received links to on the day I purchased, so I was stuck until I received the Dropbox link. I've submitted the files to Symantec so hopefully no one else encounters this issue. At least until BIAB 2014.5...
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 6,445
Veteran
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Veteran
Joined: Jul 2000
Posts: 6,445 |
PG Music has always had great customer support.
When I used Norton AV, they always had very good customer support.
Customer support is essential in an any business, and especially software.
Reports of both good and bad support are always appreciated.
Thanks for the feedback.
Bob
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
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