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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
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OP
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Joined: Sep 2011
Posts: 30 |
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.
Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive.
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Band-in-a-Box for Windows
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Joined: Apr 2007
Posts: 311
Journeyman
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Journeyman
Joined: Apr 2007
Posts: 311 |
Many people in the UK have written about avoiding Norton at all costs as it seems to cause all kinds of problems. For many years now I have simply used Microsoft Security Essentials as my antivirus system. It is free and directly available from MS and seems to run nice and efficiently in the background. I am sure other will chime in also about Norton.
Sorry to hear about your problems I am sure PG will sort you out. In your circumstances might be better to disengage from the internet when you are installing and disable any antivirus at that time.
If you do decide to uninstall Norton you will need to download a special tool from Norton to properly remove everything. You cannot operate two antivirus systems at the same time and if you don't remove all traces of Norton it will conflict with any other antivirus system you install.
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2
Newbie
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Newbie
Joined: Dec 2013
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I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.
Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive. Hello, Sorry for the trouble. That shouldn't happen! I am Vineeth and I am from the Norton Support team. Were you able to restore all the files from the Quarantine History? It would be great if you can submit the file to us at http://www.Norton.com/fp so we can review it and white list it? Let me know if you need any help! Thanks! Vineeth Norton Support
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 6,385
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Sheesh, these guys are giving me a bad name  (I'm older than Peter Norton, so I had the name first) I left Norton AV years ago when it bogged down my system, slowing it to a crawl and went with a competitor. I understand they have fixed that problem, but the competitor is working just fine so I see no need to go back. But I do use Norton Ghost to back up and image my hard drives. Notes
Bob "Notes" Norton  Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 5,261
Veteran
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Veteran
Joined: Jul 2000
Posts: 5,261 |
I jettisoned Norton a few years ago -> after some otherwise harmless sudden PC shutdown the product unexpectedly asked me for a new validation key. I had the choice of purchasing a new validation key - albeit the current key should have been valid for another half a year or so - or just turn to a different product ...
Martin
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.
Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive. Hello, Sorry for the trouble. That shouldn't happen! I am Vineeth and I am from the Norton Support team. Were you able to restore all the files from the Quarantine History? It would be great if you can submit the file to us at http://www.Norton.com/fp so we can review it and white list it? Let me know if you need any help! Thanks! Vineeth Norton Support Wow, I certainly didn't expect Symantec to respond to this post. That was quick! I didn't mean for this to turn into a Norton bashing session. I actually like Norton (that's why I use it). It has saved my bacon a few times. In this case, Norton wasn't shy about deleting files directly off my shiny new hard drive (yes, the new ones are shiny). Some of the files were in the quarantine, but not all. When I get my files restored, I will submit them to Symantec for review so others don't have the same problem. Maybe PGMusic already did, but if not, I will politely suggest that PGMusic should be submitting these files to the various AV software vendors prior to release.
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Band-in-a-Box for Windows
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Joined: Dec 2005
Posts: 493
Journeyman
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Journeyman
Joined: Dec 2005
Posts: 493 |
You should be able to download the files from the PGM site if you can't recover them from the hdd.
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
You should be able to download the files from the PGM site if you can't recover them from the hdd. Where? Link? I emailed pgmusic support yesterday but so far have heard nothing. Hard drive is pretty useless without installation files.
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,057
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Posts: 27,057 |
FYI, the file you seek is 341 Megabytes. Not huge to send, but standard email won't work.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
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Where? Link? I emailed pgmusic support yesterday but so far have heard nothing. Hard drive is pretty useless without installation files.
Maybe you did not check "email delivery" option when ordering? If you don't hear from support reply to your email, don't hesitate to contact pgmusic Sales more directly, either thru one of the tollfree hotlines listed on the main page that may work for where you are located, or via chat. Repeat email, too, with a new one, just in case. I'm sure that the fine and honest good folks at PG music will get you straightened out, likely will send you a link to a download. --Mac
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
Hi Mac, yes I have the links from email delivery, but the setup files are different on email vs hard drive. I have no doubt PGmusic is currently overwhelmed with tech support and will eventually get back to me.
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2
Newbie
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Newbie
Joined: Dec 2013
Posts: 2 |
[
Wow, I certainly didn't expect Symantec to respond to this post. That was quick!
I didn't mean for this to turn into a Norton bashing session. I actually like Norton (that's why I use it). It has saved my bacon a few times.
In this case, Norton wasn't shy about deleting files directly off my shiny new hard drive (yes, the new ones are shiny). Some of the files were in the quarantine, but not all. When I get my files restored, I will submit them to Symantec for review so others don't have the same problem. Maybe PGMusic already did, but if not, I will politely suggest that PGMusic should be submitting these files to the various AV software vendors prior to release. [/quote]
That would be great! Thank you!
Vineeth
Norton Support
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Band-in-a-Box for Windows
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Joined: Dec 2012
Posts: 420
Journeyman
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Journeyman
Joined: Dec 2012
Posts: 420 |
For many years now I have simply used Microsoft Security Essentials as my antivirus system. Same here. I fix computers for a living and can't tell you the amount of customers I have persuaded to switch and save money. Sure Norton and others like it "MAY" protect you more in certain conditions, "MAY". But I've seen much adware and malware get onto computers and the big boy securities ignore it. subscription security cost money every year and slows your computer down, adds lag which personally I hate. The amount of people who complain about their computers running slow and most times it's their security doing it. Most people I see buy budget computers which have poor performing CPU's so the Nortons of this world do a very good job at making things busy which leaves the computer sluggish - CPU over load. I used to use AVG free but now found it terrible! Microsoft Security Essentials is good.
Last edited by PaulH; 12/11/13 03:25 PM.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 22,179
Veteran
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Veteran
Joined: May 2000
Posts: 22,179 |
In your situation, I'd contact PG support via phone.
They can tell you which file(s) you need to download and install.
You may need the 'program' download and installing everything on that may give you everything you need (even if it re-installs some parts over the existing).
I'm guessing this is an easy fix, just need to reach out to them for help. I'd use phone, remembering they are west coast Canada as far as time zone.
Last edited by rharv; 12/11/13 05:20 PM.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Band-in-a-Box for Windows
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Joined: Jan 2006
Posts: 350
Journeyman
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Journeyman
Joined: Jan 2006
Posts: 350 |
Geez---Ya think this issue should be posted as an alert on the website?
DON'T PANIC!
I had absolutely nothing left in any of the folders on my USB drive after a full install and the files that were appearing in the root directory "Could Not Be Found." Then I rebooted the computer and everything reappeared on the USB drive and behaved normally.
Paj
8^}
Is the Bonus 12-Pak installing all of the Bonus 6-Pak files? A 101-riffs file from the 6-Pak didn't seem to install.
Last edited by Paj; 12/11/13 10:01 PM.
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
All is good. Thank you PGMusic for coming to my rescue! I received a Dropbox link from PGMusic today that had the missing setup files. Most of the time, Norton AV will put a suspicious file in quarantine. However, some of the installation files are big (hundreds of MB) so it outright deleted the large ones. Unfortunately, the installation files on the hard drive are different than the downloadable ones I received links to on the day I purchased, so I was stuck until I received the Dropbox link. I've submitted the files to Symantec so hopefully no one else encounters this issue. At least until BIAB 2014.5...
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 6,385
Veteran
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Veteran
Joined: Jul 2000
Posts: 6,385 |
PG Music has always had great customer support.
When I used Norton AV, they always had very good customer support.
Customer support is essential in an any business, and especially software.
Reports of both good and bad support are always appreciated.
Thanks for the feedback.
Bob
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
Jazz, Blues & World (Sets 449–455):
These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
Rock & Pop (Sets 456–461):
This collection includes Disco, slap bass ‘70s/‘80s pop, modern and ‘80s metal with Andy Wood, and a unique “Songwriter Potpourri” featuring Chinese folk instruments, piano, banjo, and more. You’ll also find a muted electric guitar style (a RealTracks first!) and “Producer Layered Guitar” styles for slick "produced" sound.
Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.
Plus, enjoy user-requested styles like Soul Jazz RealDrums, fast Celtic Strathspey guitar, and Chill Hop piano & drums!
The 2025 49-PAK is loaded with other great new add-ons as well. Learn more about the 2025 49-PAK!
Bonus PAKs for Band-in-a-Box 2025 for Mac!
With your version 2025 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Or upgrade to the 2025 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2025 RealCombos Booster PAK:
-For Pro customers, this includes 33 new RealTracks and 65+ new RealStyles.
-For MegaPAK customers, this includes 29 new RealTracks and 45+ new RealStyles.
-For UltraPAK customers, this includes 20 new RealStyles.
- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
- Playable RealTracks Set 4
- RealDrums Stems Set 7: Jazz with Mike Clark
- SynthMaster Sounds and Styles (with audio demos)
- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
- MIDI SuperTracks Set 45: More SynthMaster
- Artist Performance Set 18: Songs with Vocals 8
- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
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