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I'm at work right now (same problem here though) but I'll give it a try once I am home.

The url allows me to save yes !

Thanks



Originally Posted By: VideoTrack
If you click on this link does it allow you to save/play a file. This at least checks audio codec on your machine.
I think it's a problem with the way the container control is executed in Firefox (and other browsers).

Might be a job for PGM support...


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Same here Trev. Your link works well.


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Came to think about it !

About a month ago I sent a message to my brother to show him how good the realtracks sounded.

I found the message and could see that there was a link to these audio previews.

That means that these pages worked fine a month ago on Chrome!


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At work I've now tested 25 PC's and could only get it to work on 2 with IE 11 !

However this page https://www.pgmusic.com/realdrums.php?os=win failed to show videos ( Chrome, IE 11, FF )


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Originally Posted By: Noel96
Same here Trev. Your link works well.

Thanks Noel. Yep, it certainly looks like a compatibility problem has crept in.
It works with my IE11, but not Firefox.
It certainly used to used to work with any browser I had tried. But not anymore.

Trev


BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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I reported it to Support.

See what happens.


BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Originally Posted By: VideoTrack
If you click on this link does it allow you to save/play a file. This at least checks audio codec on your machine.
I think it's a problem with the way the container control is executed in Firefox (and other browsers).

Might be a job for PGM support...


Yes link works here at home !


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Originally Posted By: magicaldog
Originally Posted By: dga
Have you called PG and talked with the webmaster Andrew?


I did not know of any Andrew smile

email ?


Call PG support tell them you have a problem with their website and have tried all the browsers. They will escalate it to the Web team. I talked with Andrew, but, there may be a few who can help you.


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support@pgmusic.com


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Originally Posted By: magicaldog
At work I've now tested 25 PC's and could only get it to work on 2 with IE 11 !

However this page https://www.pgmusic.com/realdrums.php?os=win failed to show videos ( Chrome, IE 11, FF )


If it works at home and not at work that could be a Security/Firewall issue not controlled by PG. They may not want you streaming video at work due to bandwidth.

Last edited by dga; 05/16/16 05:24 AM.

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Originally Posted By: dga
Originally Posted By: magicaldog
At work I've now tested 25 PC's and could only get it to work on 2 with IE 11 !

However this page https://www.pgmusic.com/realdrums.php?os=win failed to show videos ( Chrome, IE 11, FF )


If it works at home and not at work that could be a Security/Firewall issue not controlled by PG. They may not want you streaming video at work due to bandwidth.


No that's not the case because at work there are lots of people watching Youtube and other films all day long smile


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Go to the authority and contact PG music support. The web team/person can help you. Andrew solved my problems.

Last edited by dga; 05/16/16 06:23 AM.

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>>> For some reason I cant play the demos on this page:

https://www.pgmusic.com/realtracks.all.php?os=win

All demos plays fine on my friends PC ???


Where did you find that link? it has a https instead of a http, making it a secure link which is incorrect. The correct link is the same one without the s:


http://www.pgmusic.com/realtracks.all.php?os=win


>>> https://www.pgmusic.com/realdrums.php?os=win
Same with this link. Remove the 's' and it works fine. But where did you find these links with the 's' on them to begin with?
Correct link is: http://www.pgmusic.com/realdrums.php?os=win


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Resolved here when using the correct link.
(Interesting though why IE could play it on my machine, but not FF)


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Glad to hear that its fixed. But I'm interested in where the OP found those links to begin with, since if they're out there somewhere they should be fixed.


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Originally Posted By: PeterGannon
>>> For some reason I cant play the demos on this page:

https://www.pgmusic.com/realtracks.all.php?os=win

All demos plays fine on my friends PC ???


Where did you find that link? it has a https instead of a http, making it a secure link which is incorrect. The correct link is the same one without the s:


http://www.pgmusic.com/realtracks.all.php?os=win


>>> https://www.pgmusic.com/realdrums.php?os=win
Same with this link. Remove the 's' and it works fine. But where did you find these links with the 's' on them to begin with?
Correct link is: http://www.pgmusic.com/realdrums.php?os=win



I haven't got a clue but when I login to my account I have pages like that (see attachment)

Attached Files (Click to download or enlarge) (Only available when you are logged in)
web.JPG (59.89 KB, 34 downloads)

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By the way !

It works fine if I remove the https in the address smile

Thanks !


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Yes, the account pages are secure so they are https. That's normal. What isn't normal is a link to other pages like the RealTracks demo page having a https prefix. Perhaps your browser added it in for some reason. In any event, we cannot see a way to duplicate it, and noone else is reporting it (other than the people who used the links you posted above). So the problem is resolved unless someone finds a way that our site is creating links like that.


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Originally Posted By: PeterGannon
Yes, the account pages are secure so they are https. That's normal. What isn't normal is a link to other pages like the RealTracks demo page having a https prefix. Perhaps your browser added it in for some reason. In any event, we cannot see a way to duplicate it, and noone else is reporting it (other than the people who used the links you posted above). So the problem is resolved unless someone finds a way that our site is creating links like that.


As I said before I haven't got a clue but I guess I just Googled BIAB and that's how I found your website and from the front page I have navigated to these strange security sites !

But it works great now, and I can hear the previews and has just found a nice electric piano I am about to buy.

Still haven't found any 3/4 Mitch Mitchell drums styles though smile


Jazz! Sure - But far from smooth !
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