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Band-in-a-Box for Macintosh
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Joined: Jul 2004
Posts: 12
Newbie
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OP
Newbie
Joined: Jul 2004
Posts: 12 |
I've finally gotten around to installing all the Real Tracks from my copy of BIAB 2009 but so far, 3 of the disks have failed to install. I get an error message saying that the files have failed to install because the source material (on DVDs) is damaged.
Could it be because I had already downloaded and installed some of the Real Instruments on my computer? Could that there cause a conflict with some of the duplicate files not wanting to install in the same Real Instruments folder and then making the installer stop? I'm up to installing the disk for sets 33-39 and 2 disks have installed and 3 have failed.
I was about to order the BIAB 2009.5 update with the new Real Instrument Sets but not till I get this problem straightened out.
The problem disks have been Sets 10-12, Sets 13-19 and Sets 28-32.
I am using the Mac version of BIAB 2009 on a white Intel iMac 2 GHz Core Duo with 2 GB RAM running Mac OS X Leopard.
Thanks for any help.
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Band-in-a-Box for Macintosh
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Joined: May 2000
Posts: 38,502
Veteran
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Veteran
Joined: May 2000
Posts: 38,502 |
Quote:
I've finally gotten around to installing all the Real Tracks from my copy of BIAB 2009 but so far, 3 of the disks have failed to install. I get an error message saying that the files have failed to install because the source material (on DVDs) is damaged.
Could it be because I had already downloaded and installed some of the Real Instruments on my computer? Could that there cause a conflict with some of the duplicate files not wanting to install in the same Real Instruments folder and then making the installer stop?
Not in my esperience, no. The good file installs right overtop if there is one there of the same name.
Quote:
I was about to order the BIAB 2009.5 update with the new Real Instrument Sets but not till I get this problem straightened out.
The problem disks have been Sets 10-12, Sets 13-19 and Sets 28-32.
I am using the Mac version of BIAB 2009 on a white Intel iMac 2 GHz Core Duo with 2 GB RAM running Mac OS X Leopard.
You should contact PGMusic sales directly, either via tollfree phone line or email, and give them that information. Tell them you think you have a corrupted disk or two, which disks. They'll take care of you. Really good people, not like most software companies at all.
--Mac
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Band-in-a-Box for Macintosh
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Joined: Jul 2004
Posts: 12
Newbie
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OP
Newbie
Joined: Jul 2004
Posts: 12 |
PGMusic tech support got back in touch with me and said that some of their content is sent out on double-layer DVDs and that, apparently, some drives just don't work well with them. So, they're sending out replacements for me on single-layer DVDs.
Checking out the DVDs I have, all the ones that loaded fine had matte white labels and the all ones that didn't load had shiny silver labels. The latter must be the double-layer ones. (Hope that info will help someone else out...)
Again, problem seems to be solved, as soon as I get the new disks. I'm anxiously awaiting....
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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