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Band-in-a-Box for Windows
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Joined: Apr 2020
Posts: 114
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Joined: Apr 2020
Posts: 114 |
I have used the customer chat service the last few days with Catherine.
It's like puling teeth to get answers. And then she changes the terminology when she answers and wonders why I am confused.
It's like this every time I have chatted with her.
Unbelievable.
I'm hoping someone from management will see this.
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Band-in-a-Box for Windows
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Joined: Dec 2002
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I suspect you are asking questions for which there is no easy or "definitive" answer. And regarding terminology; BIAB is filled with the most obscure and obtuse terms and abbreviations accumulated over the past 20+ years. That's the product. Don't blame it on the sales/support team. It is just the way it is here.
Try asking here in the forum and if the only response you get is to contact PGM, then likely there is no definitive answer to be found anywhere.
Cheers, Dan
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Band-in-a-Box for Windows
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Joined: Jul 2000
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You've asked some very interesting questions that are perhaps outside the norm, like focusing on Ableton Live. I still don't know what you would like your method of composition to be. There also appear to be some unresolved questions about styles versus bonus paks versus RealTracks etc. and I can see where this might lead to an impasse. How about trying your questions here again?
Dan is right, we can only be stumped at worst, but collectively we are pretty good.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Dec 2007
Posts: 1,796
Expert
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Expert
Joined: Dec 2007
Posts: 1,796 |
Well, honestly .. PG has one of the best and fastest support departments IMO. And to boot that; there are quite a few forum experts willing to help out.
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Band-in-a-Box for Windows
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Joined: Apr 2020
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I have heard that. However, that has not been my experience.
I asked very simple and clear questions, just about what was included in a particular package. What I got was an argumentative response. Perhaps it's just the one person. I have had good luck every other time in the past. But it's annoying when I keep getting the same person, who almost seems like she is going out of her way to be combative and adversarial.
Either she is trying to do too many things at once, not doing any of them well. OR she is untrained.
I mean when I ask a question comparing to things, using BIAB terminology and then she changes the terms I used when answering it does not make it easy to understand.
The forum has been great. I just had a few basic questions before purchasing. Really didn't expect the response I got.
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Band-in-a-Box for Windows
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Joined: Apr 2020
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Thanks Matt. I appreciate that.
I am just trying to get some clarity on whether or not I need to spend an extra $200 to get the Xtra Styles Paks 1-10.
The sales page does not specficially say anything about the number of Real Styles included. It only mentions 2000 (I think) of the Midi Styles.
Assuming by composition...I mean the straightforward recording of backing tracks that are good enough sounding to put out commercially, not necessarily on a CD though.
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Band-in-a-Box for Windows
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Joined: Sep 2001
Posts: 2,148
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yes if you want to have all the styles PG have created you need the extra styles discs.
mind you if you asked 'do i need to buy the extra styles' the answer might be 'what do you want to do?' rather than yes or no and things might get more complicated.
Last edited by Bob Calver; 12/28/20 11:34 AM.
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Band-in-a-Box for Windows
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Joined: Dec 2013
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Keep in mind that like most businesses this time of year, they are probably working on a very small staff as people take the holidays off. The person you worked with may have been inundated with calls/chats.
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics. PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Band-in-a-Box for Windows
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Joined: Apr 2020
Posts: 114
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Apprentice
Joined: Apr 2020
Posts: 114 |
I suspect you are asking questions for which there is no easy or "definitive" answer. And regarding terminology; BIAB is filled with the most obscure and obtuse terms and abbreviations accumulated over the past 20+ years. That's the product. Don't blame it on the sales/support team. It is just the way it is here.
Cheers, Dan
That was not at all the case in this situation.
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Band-in-a-Box for Windows
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Joined: Apr 2020
Posts: 114
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OP
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Joined: Apr 2020
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Keep in mind that like most businesses this time of year, they are probably working on a very small staff as people take the holidays off. The person you worked with may have been inundated with calls/chats. I understand that. I understand busy. I don't understand argumentative and completely failing to address a very simple tangible question. It was such a bad experience over a few different chats, that I am considering not making the purchase at this point. Not sure that I want to have to deal with that ever again.
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Band-in-a-Box for Windows
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Joined: Apr 2013
Posts: 8,884
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<< I am just trying to get some clarity on whether or not I need to spend an extra $200 to get the Xtra Styles Paks 1-10. >>
If that is your simple question and "Assuming by composition...I mean the straightforward recording of backing tracks that are good enough sounding to put out commercially, not necessarily on a CD though."
The answer is clear..... Yes you do. As a composer that uses BIAB, you will find these Xtra Paks essential over time. The versatility of BIAB depends solely on the amount of content you have to work with. The core BIAB program is the same across all versions.
BIAB 2026:RB 2026, Latest builds: Dell Optiplex 7040 Desktop; Windows-10-64 bit, Intel Core i7-6700 3.4GHz CPU and 16 GB Ram Memory.
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Band-in-a-Box for Windows
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Joined: Apr 2020
Posts: 114
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OP
Apprentice
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Posts: 114 |
<< I am just trying to get some clarity on whether or not I need to spend an extra $200 to get the Xtra Styles Paks 1-10. >>
If that is your simple question and "Assuming by composition...I mean the straightforward recording of backing tracks that are good enough sounding to put out commercially, not necessarily on a CD though."
The answer is clear..... Yes you do. As a composer that uses BIAB, you will find these Xtra Paks essential over time. The versatility of BIAB depends solely on the amount of content you have to work with. The core BIAB program is the same across all versions. Someone had told me they do everything in MIDI Styles to start with, NOT REAL Styles. I guess that is what confused me. It sounds like you are not one who uses the MIDI Styles?
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 5,278
Veteran
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Veteran
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I am just trying to get some clarity on whether or not I need to spend an extra $200 to get the Xtra Styles Paks 1-10. I don't understand all the fuzz. Xtra Style Paks 1-10 are explained in extenso even with examples here -> https://www.pgmusic.com/xtrastyles.php?os=win.These sites are self explanatory - why would you need to call anybody at PGMusic? On a more personal note, I do suggest you refrain from acting ad hominem - otherwise you should consider getting rid of those letters 'gentleman' somewhere within your handle.
Martin
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Band-in-a-Box for Windows
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Joined: Apr 2020
Posts: 114
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OP
Apprentice
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Posts: 114 |
I am just trying to get some clarity on whether or not I need to spend an extra $200 to get the Xtra Styles Paks 1-10. I don't understand all the fuzz. Xtra Style Paks 1-10 are explained in extenso even with examples here -> https://www.pgmusic.com/xtrastyles.php?os=win.These sites are self explanatory - why would you need to call anybody at PGMusic? First, that's NOT why I called PG. It was a simple question about how many REAL Styles are included in the Ultra Pak Plus. Second, I asked the question about Style Paks, because I don't yet have a good context of understanding since I havn't had a chance to really use the program much. Third, why would you post something so completely unhelpful to someone asking for help?
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 5,278
Veteran
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Veteran
Joined: Jul 2000
Posts: 5,278 |
. . . why would you post something so completely unhelpful to someone asking for help? Because the referred website tells you all you were asking for? All you need to do is some reading and listening . . .
Martin
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Band-in-a-Box for Windows
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Joined: Apr 2020
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. . . why would you post something so completely unhelpful to someone asking for help? Because the referred website tells you all no were asking for? All you need to do is some reading and listening . . . I disagree.
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Band-in-a-Box for Windows
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Joined: Apr 2013
Posts: 8,884
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<< I am just trying to get some clarity on whether or not I need to spend an extra $200 to get the Xtra Styles Paks 1-10. >>
If that is your simple question and "Assuming by composition...I mean the straightforward recording of backing tracks that are good enough sounding to put out commercially, not necessarily on a CD though."
The answer is clear..... Yes you do. As a composer that uses BIAB, you will find these Xtra Paks essential over time. The versatility of BIAB depends solely on the amount of content you have to work with. The core BIAB program is the same across all versions. Someone had told me they do everything in MIDI Styles to start with, NOT REAL Styles. I guess that is what confused me. It sounds like you are not one who uses the MIDI Styles? Yes, I start nearly every project with a midi style. Especially covers or a song I'm trying to "in the style of". I do this for several reasons. For covers, a good midi file gives the expected riffs, phrases, timing, melody for a guide, as well as the feel and groove of a song. It is infinitely easier to audition and select a RealTrack to an existing and accurate production than the opposite. Almost always a midi song is easier and faster than working with an MP3. It's faster and normally more accurate in populating the chord chart with the chords and midi generations are faster than RealTrack generations. I don't worry about the accuracy of the midi sounds initially and that's an issue only if I retain a midi patch in my project.
BIAB 2026:RB 2026, Latest builds: Dell Optiplex 7040 Desktop; Windows-10-64 bit, Intel Core i7-6700 3.4GHz CPU and 16 GB Ram Memory.
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Band-in-a-Box for Windows
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Joined: Apr 2020
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Thanks Charlie. Much appreciated.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,855
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,855 |
In rough numbers there are about 2000 MIDI styles, and 3000 RealStyles in the UltraPAK, and 2000 other RealStyles that are available in the Xtra PAKs.
"RealStyles" are .STY files (like MIDI styles are), but they are made up of real audio recorded instruments (RealTracks) instead of MIDI parts.
If you have the 2021 UltraPAK + the bonus 49PAK, and have installed the latest update patch, you have all of the RealTracks available at the current time.
Xtra Styles are additional STY files that we've been making over the last few years, that are made up of RealTracks that already exist in the UltraPAK. Indeed, you could make your own Xtra styles if you were dedicated and have a lot of free time.
Andrew PG Music Inc.
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Band-in-a-Box for Windows
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Thanks for the info Andrew.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!
Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!
Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
Holiday Weekend Hours
It's Victoria Day Long Weekend in Canada. Our Customer Service hours are:
Saturday, May 16: Closed
Sunday, May 17: Closed
Monday, May 18: 8:00am - 4:00pm
Regular hours resume Tuesday, May 19th!
Today's the Last Day of the Band-in-a-Box 2026® for Mac Special!
Order before 11:59pm PDT today (May 15, 2026) to save up to 50% off your Band-in-a-Box® 2026 for Mac® upgrade and receive a FREE Bonus PAK loaded with great new Add-ons to use with this new version!
Don't wait - order today!
Check out all the new features in the redesigned Band-in-a-Box® 2026 for Mac®!
Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.
Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!
2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
It's the perfect time to expand your Band-in-a-Box® style library with XPro and Xtra Styles PAKs. These additional styles for Band-in-a-Box® offer a wide range of genres designed to fit seamlessly into your projects. Each style is professionally arranged and mixed, helping enhance your songs while saving you time.
What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-10 includes 1,000 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). Xtra Styles PAKs 1-21 includes 3,700 styles (and 35 MIDI styles)!
The XPro & Xtra Styles PAKs are not included in any Band-in-a-Box® package.
The XPro Styles PAKs 1-10 are available for only $29 ea (reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Mac or for Windows.
The Xtra Styles PAKs 1-21 are available for only $29 ea (reg. $49 ea), or get them all in the Xtra Styles PAK Bundle for only $199 (reg. $349)! Listen to demos and order now! For Mac or for Windows.
Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
Supercharge your Band-in-a-Box today with XPro Styles PAKs and Xtra Styles PAK Sets!
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