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So I went ahead and ordered myself a KETRON SD2 on Wednesday night, hoping I'll have it delivered the next day (i.e Friday, as they woudn't have been able to ship it until Thursday.) I called last night to get the UPS tracking number and the fellow there told me my order is on hold and couldn't tell me why. This morning I spoke with PG Music and they told me they have to do a financial background check before they can send it... Huh!!??
Apparently, she told me this is something they do for all first-time clients...
A) I am not a first time client... I've already bought BIAB 2008, 2009 and 2010...and
B) I paid with the same Credit Card I used for my BIAB 2010 USB Hard Drive...
C) Since when does anyone do a credit check on someone using a credit card for an online purchase??
Needless to say, nobody bothered to check. And now I won't be able to get my unit until NEXT Week -- probably Monday the earliest! So I am p****ed as I was looking forward to using it this weekend. What a Bummer!
All she could offer me was to waive the $15.00 shipping fee.
Anyways, I can't wait to get my hands on this gadget.
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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Too bad. I heard on CBC that some US based credit places, if the amount warrants, go through your facebook and twitter accounts. Geez. You would think credit card processing for registered members of the forum would be more straightforward but with people registering with names such as Bankruptnutbar I guess that's not an option.
Takes me back to an old axe I can grind, offer 2 levels, REGISTERED users with real names and a forum name, verified by a REGISTRATION number. I hate it when someone takes on a persona and plays Saturday Nite Live on the forum.
You'll love your Ketron, I got over it a bit and don't take it to bed anymore.
John Conley
Musica est vita
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There is likely an outside company that handles the credit stuff. If they report something like that back, the vendor has no choice really.
It may be a fluke, but you may want to find out what's really going on there in case there is some sort of problem, such as reason to suspect ID theft or the like...
You are gonna like the Ketron SD-2, I predict.
--Mac
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I understand your frustration, but the wait is worth it. As to the credit card issue, I've never experienced that problem. Folks in the U.S. do have problems with financial stuff that are unwarranted though. FWIW
STan
Cornet Curmudgeon
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The 'credit card check' for first time buyers sounds more like 'there's a problem with your credit card, the company won't verify it, and we need to figure it out' from a newbie.
I would very seriously call your credit card issuer and make sure that there isn't anything wrong with your card. Then, I would e-mail Sales at PGMusic and ask them what this is all about, for real. If there was a problem with the credit card, please say so, and don't give me the run around, especially since you've used that credit card before.
Gary
I'm blessed watching God do what He does best. I've had a few rough years, and I'm still not back to where I want to be, but I'm on the way and things are looking far better now than what they were!
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I use my credit cards for online purchases on a regular basis, and because of that I always keep a close eye on my on-line Statement for any unauthorized use... It's the only way to catch things in a hurry. I've had some incidents a few years ago when I suddenly noticed a few purchase in the same day from Philladelphia, New York, Boston, Atlanta.... and I called the credit card company and they refunded the money and replaced the card number... they also asked me to sign a piece of paper that I was not the one who used it, and no more questions since.
Another time, I found a CD I wanted to buy from an online merchant which I noticed was in Russia somewhere... which made me very suspicious... so I called my credit card company and they put me through their Fraud Prevention department... who assured me to go ahead and use my card and not worry... the fellow told me, if they are a VISA accepting merchant, then it is VISA's problem if something goes wrong. He just suggested to make sure I called them ASAP if I notice anything unusual on my Statements.
So generally, I feel quite safe using my card on-line.
And the lady at PG Music just said it was an oversight on their part that they didn't realize I was an existing client. I believe that because another time, I called PG Music for some support and they couldn't find me on their system.. It took them a while to try different approaches (phone number, address, last name, etc.) until finally they found me.... Which I find very strange btw. Most modern databases will find you instantly... specially with a last name that starts with TCH... I am the only one usually LOL!
Anyway, like I said, can't wait to get this thing... Past posts from MAC, John and a few others gave me all the GAS I needed LOL!
Last edited by Tchairdjian; 01/23/10 11:46 AM.
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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Quote:
You'll love your Ketron, I got over it a bit and don't take it to bed anymore.
That's too funny John... my wife got a real kick out of that!
Dick
BTW, It might not be clear, but I do live in CANADA... 600 miles from PG Music's home.... right near the Rocky Mountains... Calgary... home of the 1988 Winter Olymics.
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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And now, the 2010 Winter Olympics will be right next door to PG Music. And, a two hour drive for me. Not that I'm going, but....  Gary
I'm blessed watching God do what He does best. I've had a few rough years, and I'm still not back to where I want to be, but I'm on the way and things are looking far better now than what they were!
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I like this old one best:
Guy says to another guy: "Someone stole my wife's credit card."
The other guy : "Did you report it right away?"
Answer: "No maybe I won't, so far whoever it is isn't spending as much money as my wife did."
GRIN!
John Conley
Musica est vita
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Yes, John... I use that one all the time... some poeple actually believe me LOL!
It's even funnier because she's actually pretty good with her money.
Dick
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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Well, I finally heard one, thanks to Dick on Facebook, and now I'm gassing big time for one. I'm still in the doghouse for the Polytone so I'm thinking REAL carefully how I'm gonna pull this off...... 
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One of the nice things about not being married is that I don't have to ask HER if I can have it. I just have to have the money to get it, and hope I can still pay the bills. Gary
I'm blessed watching God do what He does best. I've had a few rough years, and I'm still not back to where I want to be, but I'm on the way and things are looking far better now than what they were!
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Journeyman
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Journeyman
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+1 for the SD-2. Love mine.
Cheers,
Jim
ps
+1 on the rest of your gear also. Cool list. :>)
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Quote:
One of the nice things about not being married is that I don't have to ask HER if I can have it. I just have to have the money to get it, and hope I can still pay the bills.
Gary
Sigh, you are so right.............. Although I've never really asked, just groveled afterwards a bit, lol.
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I spent 6,000 on my 'new' setup since August.
4k on a Bose L1 Model 2
the Ketron although that was back a bit
A foot-controller
an Audix mic
a new keyboard stand
I bought a two column accounting folio.
Shows a 700 in gig 'fees' coming in since October.
I have about 450 more coming in for a Burns supper and St. Patrick's Day.
I predicted a 2 year payback, and this is, 'I HOPE', the setup for RV travel and fun.
I'm getting close to posting music, but we have a home renovation deadline of Jan 30, work paid for and materials are tax deductible as part of the 'stimulus' monies. And my grandson who's 9 months old keeps coming over and wants me to play the piano so he can dance which if very cute and not way I'm leaving the room even if I just watch him sleep, I'm a sentimental old fool now.
John Conley
Musica est vita
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Quote:
Well, I finally heard one, thanks to Dick on Facebook, and now I'm gassing big time for one. I'm still in the doghouse for the Polytone so I'm thinking REAL carefully how I'm gonna pull this off......
Go with the words of my old AF Squadron Commander:
"It is far easier to beg my forgiveness than to ask my permission!"
Of course, we were also known as the "Stealing-est outfit in the Air Force" for some odd reason. Entire aircraft were known to disappear around us...
--Mac
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haha.........................works for me! You know, since I retired and built that addition to my house, she's got more money than me, which means my financial indisgressions need to involve even more stealth and surgical precision. 
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Hi Guys... my SD2 just arrived and I am not in the process of installing it... I those old posts by MAC and others with installation instructions will be coming very helpful...
I'll keep you posted ;-)
Dick
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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After all that waiting, I hope you mean you are "now" in the process of installing, and not that you are "not" in the process of installing it. I hope you enjoy the sounds of yours as much as I have been enjoying mine.
John Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA BB2025/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com
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Oh yes of course. NOW I am in the process.... sorry.
I actually did install and had a chance to play a bit... As you know, I am going through my TASCAM US144MKII and I am having a bit of problems trying to balance the sound levels between Realtracks/Realdrums and the MIDI coming out of the ketron as I would need to play with the MON MIX knob to allocated the sound between "Input" (from Ketron) and remaining audio from the "Computer"... It's probably better when the song is all MIDI... eh?
And, sometimes I feel the sound from the VSC DXi was better, or maybe becasue I am used to it so far.
I have also tried to pass everything through the 1204FX Mixer so I can use the equalizer on the Ketron audio.... and have better control of the levels...
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Mac 2025 Special Upgrade Offers Extended Until August 15th!
It's not too late to upgrade to Band-in-a-Box® 2025 for Mac® and save! We've extended our special until August 15, 2025!
We've added many major new features to Band-in-a-Box® 2025 for Mac®, including advanced AI tools like the amazing BB Stem Splitter and AI Lyrics Generator, as well as VST3 plugin support, and Equalize Temp. Plus, there’s a new one-stop MIDI Patches Picker with over 1,100 MIDI patches to choose from, all neatly categorized by GM numbers. The MultiPicker Library is enhanced with tabs for the SongPicker, MIDI Patch Picker, Chord Builder, AI Lyrics Generator, and Song Titles Browser, and the tabs are organized into logical groups. The Audiophile Edition is enhanced with FLAC files , which are 60% smaller than AIFF files while maintaining identical audio quality, and now ships on a fast 1TB SSD, and much more!
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These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
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- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
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New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
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Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
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If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
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Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
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