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So I went ahead and ordered myself a KETRON SD2 on Wednesday night, hoping I'll have it delivered the next day (i.e Friday, as they woudn't have been able to ship it until Thursday.) I called last night to get the UPS tracking number and the fellow there told me my order is on hold and couldn't tell me why. This morning I spoke with PG Music and they told me they have to do a financial background check before they can send it... Huh!!??
Apparently, she told me this is something they do for all first-time clients...
A) I am not a first time client... I've already bought BIAB 2008, 2009 and 2010...and
B) I paid with the same Credit Card I used for my BIAB 2010 USB Hard Drive...
C) Since when does anyone do a credit check on someone using a credit card for an online purchase??
Needless to say, nobody bothered to check. And now I won't be able to get my unit until NEXT Week -- probably Monday the earliest! So I am p****ed as I was looking forward to using it this weekend. What a Bummer!
All she could offer me was to waive the $15.00 shipping fee.
Anyways, I can't wait to get my hands on this gadget.
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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Too bad. I heard on CBC that some US based credit places, if the amount warrants, go through your facebook and twitter accounts. Geez. You would think credit card processing for registered members of the forum would be more straightforward but with people registering with names such as Bankruptnutbar I guess that's not an option.
Takes me back to an old axe I can grind, offer 2 levels, REGISTERED users with real names and a forum name, verified by a REGISTRATION number. I hate it when someone takes on a persona and plays Saturday Nite Live on the forum.
You'll love your Ketron, I got over it a bit and don't take it to bed anymore.
John Conley
Musica est vita
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There is likely an outside company that handles the credit stuff. If they report something like that back, the vendor has no choice really.
It may be a fluke, but you may want to find out what's really going on there in case there is some sort of problem, such as reason to suspect ID theft or the like...
You are gonna like the Ketron SD-2, I predict.
--Mac
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I understand your frustration, but the wait is worth it. As to the credit card issue, I've never experienced that problem. Folks in the U.S. do have problems with financial stuff that are unwarranted though. FWIW
STan
Cornet Curmudgeon
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The 'credit card check' for first time buyers sounds more like 'there's a problem with your credit card, the company won't verify it, and we need to figure it out' from a newbie.
I would very seriously call your credit card issuer and make sure that there isn't anything wrong with your card. Then, I would e-mail Sales at PGMusic and ask them what this is all about, for real. If there was a problem with the credit card, please say so, and don't give me the run around, especially since you've used that credit card before.
Gary
I'm blessed watching God do what He does best. I've had a few rough years, and I'm still not back to where I want to be, but I'm on the way and things are looking far better now than what they were!
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I use my credit cards for online purchases on a regular basis, and because of that I always keep a close eye on my on-line Statement for any unauthorized use... It's the only way to catch things in a hurry. I've had some incidents a few years ago when I suddenly noticed a few purchase in the same day from Philladelphia, New York, Boston, Atlanta.... and I called the credit card company and they refunded the money and replaced the card number... they also asked me to sign a piece of paper that I was not the one who used it, and no more questions since.
Another time, I found a CD I wanted to buy from an online merchant which I noticed was in Russia somewhere... which made me very suspicious... so I called my credit card company and they put me through their Fraud Prevention department... who assured me to go ahead and use my card and not worry... the fellow told me, if they are a VISA accepting merchant, then it is VISA's problem if something goes wrong. He just suggested to make sure I called them ASAP if I notice anything unusual on my Statements.
So generally, I feel quite safe using my card on-line.
And the lady at PG Music just said it was an oversight on their part that they didn't realize I was an existing client. I believe that because another time, I called PG Music for some support and they couldn't find me on their system.. It took them a while to try different approaches (phone number, address, last name, etc.) until finally they found me.... Which I find very strange btw. Most modern databases will find you instantly... specially with a last name that starts with TCH... I am the only one usually LOL!
Anyway, like I said, can't wait to get this thing... Past posts from MAC, John and a few others gave me all the GAS I needed LOL!
Last edited by Tchairdjian; 01/23/10 11:46 AM.
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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Quote:
You'll love your Ketron, I got over it a bit and don't take it to bed anymore.
That's too funny John... my wife got a real kick out of that!
Dick
BTW, It might not be clear, but I do live in CANADA... 600 miles from PG Music's home.... right near the Rocky Mountains... Calgary... home of the 1988 Winter Olymics.
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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And now, the 2010 Winter Olympics will be right next door to PG Music. And, a two hour drive for me. Not that I'm going, but....  Gary
I'm blessed watching God do what He does best. I've had a few rough years, and I'm still not back to where I want to be, but I'm on the way and things are looking far better now than what they were!
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I like this old one best:
Guy says to another guy: "Someone stole my wife's credit card."
The other guy : "Did you report it right away?"
Answer: "No maybe I won't, so far whoever it is isn't spending as much money as my wife did."
GRIN!
John Conley
Musica est vita
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Yes, John... I use that one all the time... some poeple actually believe me LOL!
It's even funnier because she's actually pretty good with her money.
Dick
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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Well, I finally heard one, thanks to Dick on Facebook, and now I'm gassing big time for one. I'm still in the doghouse for the Polytone so I'm thinking REAL carefully how I'm gonna pull this off...... 
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One of the nice things about not being married is that I don't have to ask HER if I can have it. I just have to have the money to get it, and hope I can still pay the bills. Gary
I'm blessed watching God do what He does best. I've had a few rough years, and I'm still not back to where I want to be, but I'm on the way and things are looking far better now than what they were!
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Journeyman
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Journeyman
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+1 for the SD-2. Love mine.
Cheers,
Jim
ps
+1 on the rest of your gear also. Cool list. :>)
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Quote:
One of the nice things about not being married is that I don't have to ask HER if I can have it. I just have to have the money to get it, and hope I can still pay the bills.
Gary
Sigh, you are so right.............. Although I've never really asked, just groveled afterwards a bit, lol.
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I spent 6,000 on my 'new' setup since August.
4k on a Bose L1 Model 2
the Ketron although that was back a bit
A foot-controller
an Audix mic
a new keyboard stand
I bought a two column accounting folio.
Shows a 700 in gig 'fees' coming in since October.
I have about 450 more coming in for a Burns supper and St. Patrick's Day.
I predicted a 2 year payback, and this is, 'I HOPE', the setup for RV travel and fun.
I'm getting close to posting music, but we have a home renovation deadline of Jan 30, work paid for and materials are tax deductible as part of the 'stimulus' monies. And my grandson who's 9 months old keeps coming over and wants me to play the piano so he can dance which if very cute and not way I'm leaving the room even if I just watch him sleep, I'm a sentimental old fool now.
John Conley
Musica est vita
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Quote:
Well, I finally heard one, thanks to Dick on Facebook, and now I'm gassing big time for one. I'm still in the doghouse for the Polytone so I'm thinking REAL carefully how I'm gonna pull this off......
Go with the words of my old AF Squadron Commander:
"It is far easier to beg my forgiveness than to ask my permission!"
Of course, we were also known as the "Stealing-est outfit in the Air Force" for some odd reason. Entire aircraft were known to disappear around us...
--Mac
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haha.........................works for me! You know, since I retired and built that addition to my house, she's got more money than me, which means my financial indisgressions need to involve even more stealth and surgical precision. 
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Hi Guys... my SD2 just arrived and I am not in the process of installing it... I those old posts by MAC and others with installation instructions will be coming very helpful...
I'll keep you posted ;-)
Dick
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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After all that waiting, I hope you mean you are "now" in the process of installing, and not that you are "not" in the process of installing it. I hope you enjoy the sounds of yours as much as I have been enjoying mine.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Oh yes of course. NOW I am in the process.... sorry.
I actually did install and had a chance to play a bit... As you know, I am going through my TASCAM US144MKII and I am having a bit of problems trying to balance the sound levels between Realtracks/Realdrums and the MIDI coming out of the ketron as I would need to play with the MON MIX knob to allocated the sound between "Input" (from Ketron) and remaining audio from the "Computer"... It's probably better when the song is all MIDI... eh?
And, sometimes I feel the sound from the VSC DXi was better, or maybe becasue I am used to it so far.
I have also tried to pass everything through the 1204FX Mixer so I can use the equalizer on the Ketron audio.... and have better control of the levels...
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
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