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Here's one for every-one who has had it with bad customer service by big corporations, endless phone-calls with help-desks and going trough computer-voiced menus without ever seeing result. This Belgian television crew beats them at their own game... (There IS some-one playing a keyboard in there, so I guess it has a musical link  )
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Lovely 
Martin
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Funny . . . would have been even funnier if they had gotten to an exe with the phone company.
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I'm breaking my rule and posting in a non-music-related thread: This was wonderful - a must watch. Subtle and powerful.
Oh yes - and my CD has been heard by people on hold with Cablevision!
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Dad, how will I know when I've become an adult.
When your day is ruined because they rearranged the grocery store.
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It's on my Facebook... 
--=-- My credo: If it's worth doing, it's worth overdoing - just ask my missus, she'll tell ya  --=--You're only paranoid if you're wrong!
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Mine too thanks to the the Prof.
John Conley
Musica est vita
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Quote:
This Belgian television crew beats them at their own game...
Humor is universal. Have to admit they had me laughing.. 
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I wish the TV crew at the very end of their broadcast,
would have said something like:
"We have modelled our Call Center and telephone support system
after the excellent example of Mobistar. You continue to be
an example of superlative service. We hope our Support Group
has been as effective and efficient as yours!"
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Thank you, thank you, thank you. That clip is most opportune and timely for frustration and time wasting and poor service we have been experiencing with our carrier "telus.net"
Last fall we were convinced by telus to roll our tv (shaw cable) in with our phone/internet service. It was one of the worst decisions we could have made. From the get go we experienced faulty remote controllers, loss of subscribed programs, and pixalating. Now we are experiencing the tv going black (probably modem failure even though it is cool to touch), I can't skype due to band width loss. Just like the movie we wait up to 50 minutes for customer service to come on the line. The CS is somewhere in the Phillipines or India and can't help up us but tries to upsell us to more tv programs! We recently had a tech finally make a house call and understands the problem. He was to get back to us within two days, still haven't heard from him. Oh!, they tell you he may come around in the next week so don't leave your home in case you miss him!!!
Now this part is interesting--my partner was a service rep for telus and actually did the training. So even her with her inside knowledge of the system is *****. I just took a look outside and I don't see a container so unfortunately we are not part of a candid camera stunt. Just very very very poor service. Once again thanks for the clip because it was so timely and we needed a laugh over this. DennisD
There are only 3 kinds of musicians: those that can count, and those that can't!
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Mike, great one. That's some quality TV right there. Poor Matthieu!
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Sorry to be the dissenting voice but this is just not that funny.
The security guys have a demanding and tiring job to do which would be the same whatever the company they were working for.
These idiots are deliberately making life difficult for a department which is wholly unrelated to their intended target.
And all to be 15-minute starts on YouTube
If you want to get back at someone, waste Customer Relations' time.
Matthieu shows admirable restraint and acts very professionally throughout in the most trying of circumstances.
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If that is "the most trying of circumstances" - then Matthew should rethink that security job, eh?
He had the option to call the law, he even brought it up, but he did not do so.
I would have, because if that box was truly blocking traffic access - what if there had been a real emergency take place at the time, such as a fire, etc. ?
--Mac
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Holiday Weekend Hours
It's Victoria Day Long Weekend in Canada. Our Customer Service hours are:
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Regular hours resume Tuesday, May 19th!
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Band-in-a-Box 2026 for Mac Videos
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