|
Log in to post
|
Print Thread |
|
|
|
|
|
Off-Topic
|
Joined: Jan 2007
Posts: 83
Enthusiast
|
OP
Enthusiast
Joined: Jan 2007
Posts: 83 |
Well, at the moment I'm realy disappointed of the pgmusic sales policy. I'm buying for many years the upgrade packages from Biab, most of the time the UltraPack versions. So I bought the new 2011 version this year again but by mistake not the UltraPack version, as soon as it came out. For some reason I was in the opinion, that I had all realtracks.
But after some problems with my computers and less time, I reinstalled this weekend the the 2011 version on my computer. When I checked which add ons I had, I found out, that i was missing realtracks 83-101 or so. I though they might have gotten lost, for some reason. So I contacted pg to find out, if I actually should have them.
Well, I obviously missed buying the upgrade to 2010.5, since i bought the Mac version on that time to check it out. Ok, than I asked them if I could upgrade my 2011 version to the Ultrapack version. So that I wont have to pay again 279 $ since I already payed for my 2011 version.
The answer was NO. I could either buy the missing packs or pay again for the UltraPack version, since my purchase was older than 30 days! Now this really sucks! I'm an old customer and have already spend quite some money on my Biab version and I really disappointed that I cannot upgrade within the new version.
So long,
mos
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: May 2003
Posts: 8,021
Veteran
|
|
Veteran
Joined: May 2003
Posts: 8,021 |
You are being way to unreasonable. Are you trying to say that you couldn't determine that you had not purchased the ultra pac within 30 days? Really!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Oct 2007
Posts: 4,251
Veteran
|
|
Veteran
Joined: Oct 2007
Posts: 4,251 |
Quote:
So I bought the new 2011 version this year again but by mistake not the UltraPack version
By your own admission, the problem was caused by your mistake. How does that make PG the bad guys?
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jan 2007
Posts: 83
Enthusiast
|
|
OP
Enthusiast
Joined: Jan 2007
Posts: 83 |
Of course it was my mistake. I thought purchasing the Plus pack would mean, that I had all realtracks. I just realized this weekend, that it was not that way. Since I bought the Mac version last year, I also bought the styles that are missing in the windows version. So I guess that what made me think I had all styles. Having both versions can make it sometimes difficult. Well, if the new Mac version comes out, I will probably by it and than have all realtracks again. But it always cost some money, having both versions. 
Last edited by simplysax; 03/02/11 12:42 PM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2002
Posts: 12,969
Veteran
|
|
Veteran
Joined: Dec 2002
Posts: 12,969 |
No bad guys here just some simple confusion - you have to admit the options are complex then throw in the PC \ Mac conversions and this outcome does not seem unlikely to me.
Me, I would plead ignorance and beg forgiveness, then I would go up the chain all the way to the CEO to make this right.
Good luck.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: May 2000
Posts: 22,612
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,612 |
For a loyal customer I can see a little rule bending being in order, but on the flip side; if you bought when it first came out (like you stated), it's been well over 60 days .. that's a long time to wait to say 'Oh wait, I goofed'.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Oct 2007
Posts: 4,251
Veteran
|
|
Veteran
Joined: Oct 2007
Posts: 4,251 |
It would probably have helped his cause if he hadn't taken to the forum to unjustly accuse PG. I've always found their customer service to be exceptional.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2003
Posts: 8,987
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 8,987 |
Quote:
It would probably have helped his cause if he hadn't taken to the forum to unjustly accuse PG. I've always found their customer service to be exceptional.
ditto, second to none.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jul 2000
Posts: 5,278
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 5,278 |
Come on guys, simplysax is a distinguished user and (to date) avid -> supporter of PG Music. 3 RealPAKs sum up to 237$. The difference between the BB11 MegaPAK and UltraPlusPAK is 200$. There should be some 'Upgrade' option from the BB11 MegaPAK. If not on the web site, matters may get hashed over by phone or email. Maybe the sales people at the Cadillac Ave didn't unerstand this specific case at all.
Martin
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Oct 2007
Posts: 4,251
Veteran
|
|
Veteran
Joined: Oct 2007
Posts: 4,251 |
Martin,
I'm not raggin' on sax, but don't you think he would have gotten a lot more mileage from pointing out to PG that he was providing free BIAB tutorials in German than he did by posting a complaint that was admittedly his own fault?
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Nov 2008
Posts: 1,382
PG Music Staff
|
|
PG Music Staff
Joined: Nov 2008
Posts: 1,382 |
Hi SimplySax,
If you give us a call on our international toll-free line (+800-4746-8742), or contact us through the Live Help (chat) on our website, I'm sure we'll be able to work out a deal for you.
Thanks
Kent
PG Music
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Oct 2007
Posts: 4,251
Veteran
|
|
Veteran
Joined: Oct 2007
Posts: 4,251 |
Quote:
Hi SimplySax,
If you give us a call on our international toll-free line (+800-4746-8742), or contact us through the Live Help (chat) on our website, I'm sure we'll be able to work out a deal for you.
Thanks
Kent
PG Music
Or who knows, ............... maybe a complaint will work!  
Thanks Kent. PG customer service comes through again!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jan 2007
Posts: 83
Enthusiast
|
|
OP
Enthusiast
Joined: Jan 2007
Posts: 83 |
@ Kent, thanks for your post. I droped you a mail this morning, due to time difference USA/ Germany @all: thanks for your replys. But I guess it is not all my fault alone. A member from the German forum and I figured out what probably went wrong. When the upgrade offer came out. There where several options as you can see on the pic: Since I had the 2010 UltraPlusPak version and installed the patch, my biab version showed me, that I had the 2010.5 version. So I thought I had the 2010.5 complete UltraPlusPak version and ordered the upgrade for 99$ plus the 20 plus Pak. In my opinion there should have been a warning from the ordering system, that I do not have this version and that should go for the 139$ UltraPlusPak upgrade version, which was only 40$ more and I definitely had bought, if I would have known. This did not happen. So I ordered the 99$ upgrade in the thought, that I have now everything. Of course you can say now, after installing I could have checked. But be honest, do you check which add ons do you have all the time? Sorry, I did not. That was definitely my mistake. But since I had major problems with my system and replaced it etc. I really did not check until a couple of days ago, when I set up my new system, and merged my harddrive the patches and the new download toghether.  By the way, I'm female and not male That's probably why I like to complain forgive me for that. It's in our DNA
So long,
mos
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: May 2010
Posts: 7
Newbie
|
|
Newbie
Joined: May 2010
Posts: 7 |
Thanks for all of your comments. We're working out a solution for SimplySax.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
It's the perfect time to expand your Band-in-a-Box® style library with XPro and Xtra Styles PAKs. These additional styles for Band-in-a-Box® offer a wide range of genres designed to fit seamlessly into your projects. Each style is professionally arranged and mixed, helping enhance your songs while saving you time.
What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-10 includes 1,000 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). Xtra Styles PAKs 1-21 includes 3,700 styles (and 35 MIDI styles)!
The XPro & Xtra Styles PAKs are not included in any Band-in-a-Box® package.
The XPro Styles PAKs 1-10 are available for only $29 ea (reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Mac or for Windows.
The Xtra Styles PAKs 1-21 are available for only $29 ea (reg. $49 ea), or get them all in the Xtra Styles PAK Bundle for only $199 (reg. $349)! Listen to demos and order now! For Mac or for Windows.
Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
Supercharge your Band-in-a-Box today with XPro Styles PAKs and Xtra Styles PAK Sets!
Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Mac and save up to 50% on most upgrade packages during our special offer—available until May 15, 2026. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
Update to Build 10 of RealBand® 2026 for Windows®!
If you're already using RealBand 2026 for Windows, download build 10 to get all the latest additions and enhancements.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics86,262
Posts802,430
Members40,078
| |
Most Online64,515
Apr 8th, 2026
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean