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Other PG Music Programs
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Joined: Jan 2009
Posts: 17
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OP
Enthusiast
Joined: Jan 2009
Posts: 17 |
Help
The Video is unviewable in this prog I have even downloaded latest driver for my graphics card. the video of the guitarist flashes on for a moment then reverts to basic coloured boxes all other video on my computer is OK
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Other PG Music Programs
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Joined: May 2000
Posts: 38,502
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Veteran
Joined: May 2000
Posts: 38,502 |
There's a video codec that you might need to install. It may be on your installation disk, or you can find it on the pgmusic support pages for download.
--Mac
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Other PG Music Programs
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Joined: Jan 2009
Posts: 17
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OP
Enthusiast
Joined: Jan 2009
Posts: 17 |
cheers Mac, any idea what its called and exactly where to find it please?
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Other PG Music Programs
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Joined: May 2000
Posts: 38,502
Veteran
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Joined: May 2000
Posts: 38,502 |
BIOAB 2009 FAQ # 83 has the following info: The PGMusic TechFAQs are always the fastest way to find help around here. Quote:
83. I am having trouble playing the video tutorials.
If you hear sound but don't actually see the video while it is playing, or if you get an error message when you try to play it, you most likely don't have the TSCC codec installed on your computer. Most of our recent videos use the TechSmith Screen Capture Codec. Click here to download the TSCC codec.
If you are still having trouble playing the videos for any reason, we suggest reinstalling Windows Media Player. This is easiest done by downloading and installing the most recent version of Windows Media Player for your operating system.
Note that If you have downloaded the video from our website, you will need to extract the file with a program such as WinZip. A trial version of WinZip can be downloaded from http://www.winzip.com. Windows XP has a built-in utility for extracting files. You should then be able to then play the file in Windows Media Player. If the video doesn't run automatically when you double-click on it, open Windows Media Player (Start | Programs | Accessories | Entertainment | Windows Media Player), and use the File | Open command to open the file.
-- To download as hotlinks please go to the FAQ page, hit ctrl-f and type "video" in the find window, hit Enter.
Maybe this, copied from my hard disk of BB2009, will help:
Quote:
Windows Media Player
If you are having trouble related to .WMA compression, your computer might be missing a required file. You can most likely resolve this problem by installing Windows Media Player 9 or higher. Make sure to install the correct version for your operating system. You should download the latest version from the internet, but if you do not have internet access we have provided the following files:
WMP_10_Setup.exe: Windows Media Player 10 for Windows XP.
WMP_9_Setup: Windows Media Player 9 for Windows 98(SE) / ME / 2000 / NT.
Windows Vista users should have Windows Media Player 11 (or higher). Windows 95 and 98(1st edition) users should download Windows Media Player 7.1.
There is also a "tscc.exe" and a "tscchk.ini" on there, too, in one of the video folders.
--Mac
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Other PG Music Programs
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Joined: Jan 2009
Posts: 17
Enthusiast
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OP
Enthusiast
Joined: Jan 2009
Posts: 17 |
Hi Mac
Following your advice I already had the tscc and I have the latest copt of Windows media player I can view the guitar videos straight from the folder, but cannot see them within the Program, ALSO somtimes the program locks when I click buttons within the prog.
thanks for your help
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Other PG Music Programs
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Joined: May 2002
Posts: 7,367
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,367 |
Hi,
You may need to either update the drivers for your video card, or turn down graphics hardware acceleration a couple of notches (right-click desktop-properties-settings-advanced-troubleshoot
Andrew
PG Music Inc.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Holiday Weekend Hours
Our Customer Service hours this weekend are as follows:
Friday, April 18: 8:00 - 4:00
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Band-in-a-Box 2025 French Version is Here!
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Video: Summary of the New Band-in-a-Box® App for iOS®
Join Tobin as he takes you on a tour of the new Band-in-a-Box® app for iOS®! Designed for musicians, singer-songwriters, and educators, this powerful tool lets you create, play, and transfer songs effortlessly on your iPhone® or iPad®—anytime, anywhere.
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Check out the forum post for more information.
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