nothing endears you to your audience (or people in general) than/then to be recognized and referred to by name. apparently, i have a gift for remembering names. no iron-clad method but i subconsciously use word association. try to associate a "memory key" with the person/name. even ridiculous "memory keys" work beautifully. i have an aide named catherine. in keeping within the medical theme, i call her "catheter" never fails to bring a smile. tracy is "trachea" melissa is "malicious" etc. they start competing for my attention to name them.