pwarren,

You should know this. Maybe you've already done it but not stated that, but, just in case:

"Whenever BB does something that it is not supposed to do, or does not do something that it IS supposed to do, the first thing to try is a reboot of the computer in case resources have gotten scrambled. If that doesn't do the trick, the next thing to try is a Return to Factory Settings button number 1 and if still no joy, try button number 2."

Also make sure that you are running the latest update release as well.


--Mac