Andrew,
Success! I downloaded the update patch again and this time it took. Re-installed the RealTracks Set#169 and did a rebuild list and now everything is up and working the way it should. By the way I love that Country Piano!!!!I've dreamed of having this sound to back up my old country songs for years. Thank you so much!
I got an e-mail from Will in which he told me that support tech had advised him that some new "stuff" had been added to that update patch just this morning. So whatever they did, it worked. Kudos for your entire staff for the way they work with your customers with such diligence and patience.

Val