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Band-in-a-Box for Windows
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PG Music Staff
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PG Music Staff
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Great. So the fonts are installed. If you are running ASIO, remember that it's one-program-at-a-time (so don't choose ASIO with BiaB if you've got Cubase running.
Anyway, best suggestion is to run Band-in-a-Box, and explore the various styles etc. Likely RealBand is having ASIO problems with your interface, or the fact that Cubase is/has been run also with ASIO. So forget about RealBand.
The installation is done, and it looks like you've got everything installed. As mentioned above, increase the tempo to 140 (from 130) on that demo if you want to avoid the artifacts that are sometimes created by tempo stretching to lower tempos.
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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Real Band is another issue. The lead sheet shows now. Still plays choppy and massive CPU usage. I cannot load / find any real tracks in place of midi tracks. If I press BB I get the real drums to render, but every other track plays with that cheesy midi GM generator and real tracks are not available to substitute.
So I might be the 1 in 1000's and 1000's with a genuine issue? I don't know but I would like to work this out. Since the Real Band recommendation I have done everything BUT play my instrument. Challenging to say the least.
Any input? Can you direct me to the manual pages that show how to convert/use audio tracks in lieu of midi tracks? Thank you
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Tex,
There is a known situation where the internal hard drive inside the black usb case gets a little loose in its connections. This can sometimes happen in shipping, some have reported it in general use. The fix is rather simple:
Try opening the usb hard drive case and disconnecting and reseating the drive to the connector, then reassemble the end covers and see if it will read all those installation files, etc.
Depending on the type of hard drive case you were shipped, the end caps may come off with tiny phillips screws or it may be the type that uses little plastic pushins to release the covers.
HTH,
--Mac
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Band-in-a-Box for Windows
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Quote:
Great. So the fonts are installed. If you are running ASIO, remember that it's one-program-at-a-time (so don't choose ASIO with BiaB if you've got Cubase running.
Anyway, best suggestion is to run Band-in-a-Box, and explore the various styles etc. Likely RealBand is having ASIO problems with your interface, or the fact that Cubase is/has been run also with ASIO. So forget about RealBand.
The installation is done, and it looks like you've got everything installed. As mentioned above, increase the tempo to 140 (from 130) on that demo if you want to avoid the artifacts that are sometimes created by tempo stretching to lower tempos.
Thanks. You posted while I was typing. Forget about RealBand? Ha... honestly? I thought that was the answer to my issues? Besides, it should work. It comes with my purchase. For reference Cubase is not running however I can run multiple high intensity programs with ASIO simultaneously, have for years. Ill work this out on my own Peter. Thank you.
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Band-in-a-Box for Windows
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Quote:
Tex,
There is a known situation where the internal hard drive inside the black usb case gets a little loose in its connections. This can sometimes happen in shipping, some have reported it in general use. The fix is rather simple:
Try opening the usb hard drive case and disconnecting and reseating the drive to the connector, then reassemble the end covers and see if it will read all those installation files, etc.
Depending on the type of hard drive case you were shipped, the end caps may come off with tiny phillips screws or it may be the type that uses little plastic pushins to release the covers.
HTH,
--Mac
Cheers. Thanks Mac. I will look at that.
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Band-in-a-Box for Windows
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>>> Any input? Can you direct me to the manual pages that show how to convert/use audio tracks in lieu of midi tracks?
Sure. RealBand 2012.5 Manual.pdf, chapter 8: RealTracks And Audio
Normally you just press the Style Control (under the title on the main screen), and then select a style that has RealStyles and then press GENERATE button. If you aren't hearing RealTracks, you should make sure that the folders are being pointed to correctly (Prefs-Song Generation-Paths for BB Song Generation). But if they were wrong, you would be getting yellow messages telling you that.
Remember, if a style has a "_" to start the name, it is a RealStyle (no MIDI). If it doesn't, then it is a MIDI style. If it has an '=' sign to begin, it is mixed (Real/MIDI)
For additional RealBand questions, please post in the RealBand forum, as the users there may be able to provide additional tips.
Have Fun!
Peter Gannon
PG Music Inc.
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This is frustrating. Now after the RE-install (where the notation fonts now show) Now in BIAB any Real Tracks songs I choose are missing instruments! I get a message (yellow) in the upper right corner telling me the file is missing. And yes Peter, with respect and thanks the file folders are pointing to the right folders in RealBand.
So...isn't is JUST POSSIBLE...a consideration at least that I have a bad disc? Can't this at least be a possibility? With respect to the 1000s of success, these are just average HDs and in all reality, they CAN be defective, go defective etc. I have been struggling with this all day and all last night.
Any input? A 3rd re-install?
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Band-in-a-Box for Windows
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MORE errors now. some show the active GREEN lit instrument indicating a Real Instrument, but they don't play or sound. The mixer is fine. This happens on ALL Real Tracks songs. Guitars are missing, pianos are missing even if the yellow box does not show up. Here is a common shot: 
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Band-in-a-Box for Windows
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See this? Despite all of those green lit instruments... ONLY bass and drums play. Mixer is fine, nothing is muted. Plus I get the Yellow Box to the right telling me a pedal steel file is missing. 
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Band-in-a-Box for Windows
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PG Music Staff
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...bad disk ... >>> Can't this at least be a possibility?
Of course it is possible. It wouldn't explain your symptoms (because you say that RealTracks were working, and now cannot be found). That's more likely that you haven't pointed to the folders correctly.
Have you run a chkdsk on the drive? If it has errors, try Mac's suggestion, and if still has problems, contact PG Music for a replacement.
Why not try a single RealTracks
#362 Strumming Guitar.
Does that work?
This is what it needs to work
1. a folder called "Guitar, Acoustic Strumming 85" in your c:\bb\RealTracks folder.
2. files rACg.st2 and rAcG.xt2 in your c:\bb folder.
Visiting your RealTracks dialog will show you what RT are/aren't present.
Make sure that "show N/A RealTracks is selected in the bottom left of that dialog.
Anyway, I'd recommend contacting PG Tech support. Kent is there until 6pm PST (9pm EST) tonight.
Either phone, or press the "LIve Help" chat button at the top of this screen. You can then sort out the issue with the N/A RealTracks.
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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Here is a LIVE video .gif. A bad disk or installer would certainly explain my situation. I simply used the installer on the disc Peter. Twice. Both times I have gotten serious errors. Even during the install it showed errors and missing files...I have it posted in this very thread for goodness sakes. This is silly now. Files are missing AFTER a full install.... should I re-install again? Is it possible to get a fresh disc from the retailer I bought it from? Or from PG music? Or would you like to continue this troubleshooting? 
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Band-in-a-Box for Windows
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I'll repeat myself...
"Anyway, I'd recommend contacting PG Tech support. Kent is there until 6pm PST (9pm EST) tonight. Either phone, or press the "Live Help" chat button at the top of this screen. You can then sort out the issue with the N/A RealTracks."
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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Quote:
I'll repeat myself...
"Anyway, I'd recommend contacting PG Tech support. Kent is there until 6pm PST (9pm EST) tonight. Either phone, or press the "Live Help" chat button at the top of this screen. You can then sort out the issue with the N/A RealTracks."
You don't have to repeat yourself...I would rather you listened and/ looked at my posts. They are very clear.
Call tech support?...more of my time for a very likely outcome? Ha.... sure Peter I'll contact Kent. At least he may determine what I already know and I can finally get some time with my wife and family today. Cheers.
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Kent was helpful... we troubleshot in-depth. Corrupted disc. No question, no other possibility.
I have to wait until Monday for Rob to actually authorize the 'bad disc return' before I get a replacement. In the meantime, you can have this one back Pete. A bad drive does happen on occasion.
Cheers.
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Band-in-a-Box for Windows
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Have Fun!
Peter Gannon
PG Music Inc.
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Per your statement "With respect, I did not say it crashes UPON opening it, I said it crashes each time I open it." does not elaborate on what attempted function or action initiated the crash. And when you state "crash", did you happen to browse error/event log in Windows? While it appears Kent will be sending you a replacement drive, other possibilities could be a bad USB cable, port, etc, which have been demonstrated to cause external hard drive errors/failures (I don't believe you mentioned any of those actions). With the various states you mentioned, such as having associated BBW files, then not on subsequent installs, I would suspect a hard drive or hard drive interface issue.
Running the ASIO driver with multiple apps certainly may work under various conditions on different platforms, but the ASIO specification does not guarantee it.
Problem reports with corresponding events events can be difficult to convey...however, several people did attempt to assist you.
Good Luck,
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Just out of curiosity, did Kent suggest you disassemble the hard drive enclosure and make sure the connector to the drive is fully seated? This has been known to loosen during shipping.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Quote:
Per your statement "With respect, I did not say it crashes UPON opening it, I said it crashes each time I open it." does not elaborate on what attempted function or action initiated the crash. And when you state "crash", did you happen to browse error/event log in Windows? While it appears Kent will be sending you a replacement drive, other possibilities could be a bad USB cable, port, etc, which have been demonstrated to cause external hard drive errors/failures (I don't believe you mentioned any of those actions). With the various states you mentioned, such as having associated BBW files, then not on subsequent installs, I would suspect a hard drive or hard drive interface issue.
Running the ASIO driver with multiple apps certainly may work under various conditions on different platforms, but the ASIO specification does not guarantee it.
Problem reports with corresponding events events can be difficult to convey...however, several people did attempt to assist you.
Good Luck,
Rich... thanks for the input. This is not my (nor Kents) first Rodeo. Much more has been gone through / troubleshot than this thread which, in and of itself is extensive enough. I did not even originally post because of a defective disk although I did have 3 failed install attempts last night when I received the disc and errors throughout the install (some are posted on the thread during REINSTALL today).
It is clear the disc is corrupt based on our additional trouble shooting which I will not go into detail as it is extensive. Feel free to call Kent. Ill post some info here for other users.
Also...lets be very clear, I mentioned I was not running multiple apps... only BIAB with ASIO and with a very robust system that I know well and is known to be stable. This isn't a 'hard drive / interface' issue. I am a conscious and aware user of my system/equipment.
As for 'what' crashes Real Band it can be anything (see the CPU meter I posted) It could be after 30 seconds of play, it could be when trying to change styles, opening a new song etc. It runs my CPU up to 100%. 'Crash' may be misleading. It FREEZES and then Windows shuts the program off.
As for the files showing up and then not...that is incomplete. BIAB failed to install the first 3 times, each of those times with error messages (documented with Kent). The 4th time it did install but with many missing files as documented in this thread. I didn't know Real Band was corrupt without fonts and with crashes until Peter suggested I try it. I honestly did not even know it was a different program or exactly what it was. I bought BIAB as far as I knew. When the latest install happened, the fonts appeared but more files were missing.
BTW, error messages occur with a DIRECT copy and paste form the disc. This is only possible with a corrupt disc with missing files.
Even if I can get all of the missing files from PG or recovered from the disc, I have a defective disc / program installer and a corrupt drive that will not run BIAB on its own as intended (despite my intention to run it from my computer). I paid full price for a HD and I do want a fully functioning one. I have been at this (with a new unit) for nearly 20 hours...If you want to offer Kent or PG music your guidance on how they should further trouble shoot this, I am sure they welcome your input. As for now, I welcome a working unit and I am done with this.
Cheers
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Nwvermind what I just posted here, I see you've been in contact with Kent.
PGMusic is good, I fully expect that they will sort this out for you one way or another.
--Mac
Last edited by Mac; 12/01/12 08:09 PM.
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Just curious. Are you aware that Peter or Pete ,as you call him, IS PGMusic?My opinion is that you are just a cocky no it all. My opinion of course. I've seen a lot of them here.
I do hope it gets sorted out though.
Last edited by silvertones; 12/01/12 08:13 PM.
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Ask sales and support questions about Band-in-a-Box using natural language.
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