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Band-in-a-Box for Windows
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Joined: Nov 2013
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Although I haver credit card in hand I can't seem to purchase BiaB 2014.
None of the retailers will have it in stock for awhile. I'm not in panic mode since I have other music projects to complete, but Matt And Mac are so good at promoting BiaB, ( Note to PG: They deserve a commission), I decided to order the EverythingPak online from PG Music.
Last night I filled in all the info including CC number, then hit the "Go for it" button. It came with an error message saying that my credit card could not be accepted.
I've been using it all over on my visit to Nashville with no issues so I assumed the card was still good. (I have a high limit and pay in full every month.)
This morning I called PGM sales and was immediately put on hold. After a 9:55 minute wait (my max is 10 minutes), a very nice Lady started taking my info.
The credit card was again rejected. I was told that it happens a lot because they are in Canada. (I buy stuff in Europe all the time with no problems).
I was told to contact my credit card company to authorize the transaction and then call back again.
Since I'm on vacation, I'll just wait for my vendor to get it in.
Wally G
Last edited by Wallyg; 12/06/13 06:15 PM.
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Joined: Dec 2005
Posts: 493
Journeyman
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Journeyman
Joined: Dec 2005
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Credit card companies will put a hold on your card if a bunch of purchases start showing up from places other than your home area until you call them. It might be worth the call now just so it doesn't happen to you while on vacation (like it has to me a couple of times - a pain but a nice service from the cc company).
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Band-in-a-Box for Windows
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Joined: Nov 2004
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FWIW - I work with many customers that phone in orders and pay with a credit card. We are an American company.
This issue presents itself occasionally, especially with VISA. It typically means a vendor is not recognized by the credit card company as one you have done business with in the past and in the case of VISA they have imposed some more strict purchasing rules in effort to protect their customers (and themselves) from fraudulent purchases.
A quick call to your credit card company to authorize the transaction will satisfy them to allow the sale.
HTH
Happy Musiking,
Dennis
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Band-in-a-Box for Windows
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Very annoying but most likely not as strange as you think. I worked as a field engineer for a cash register (point of sale or pos for those in the business  ) manufacture and dealing with all the multitude of card processors and their strange rules occupied much of my time. Every time a card is processed a transaction code is issued by the card proccessing network. In addition to a straight approval or disapproval code there are many other codes. Many of these more obscure codes only show up in specific situations that the processing network define. For most of the obscure codes the code is interpeted by the pos as "have the card holder contact the network or card issuer". Normally, the only thing they want is to verify the card holder is aware of the transaction. Unfortunately, the retailer comes off as the bad guy in most of these transactions. One way to assign the blame for the unsuccessful transaction to the correct offending party is to request the three or four digit transaction code as well as the tollfree telephone number to call. When you do call you can ask for a definition of the transaction code and why the retailer got that transaction code instead of an approval code.
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Band-in-a-Box for Windows
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Joined: Jun 2003
Posts: 1,116
Expert
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Expert
Joined: Jun 2003
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O Although I haver credit card in hand I can't seem to purchase BiaB 2014.
None of the retailers will have it in stock for awhile. I'm not in panic mode since I have other music projects to complete, but Matt And Mac are so good at promoting BiaB, ( Note to PG: They deserve a commission), I decided to order the EverythingPak online from PG Music.
Last night I filled in all the info including CC number, then hit the "Go for it" button. It came with an error message saying that my credit card could not be accepted.
I've been using it all over on my visit to Nashville with no issues so I assumed the card was still good. (I have a high limit and pay in full every month.)
This morning I called PGM sales and was immediately put on hold. After a 9:55 minute wait (my max is 10 minutes), a very nice Lady started taking my info.
The credit card was again rejected. I was told that it happens a lot because they are in Canada. (I buy stuff in Europe all the time with no problems).
I was told to contact my credit card company to authorize the transaction and then call back again.
Since I'm on vacation, I'll just wait for my vendor to get it in.
Wally G Thank you for sharing.
Keith
2026 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,505
Veteran
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... Matt And Mac are so good at promoting BiaB, ( Note to PG: They deserve a commission), I decided to order the EverythingPak online from PG Music.
Wally G Hey, thanks, appreciate it. I was a computer science prof and adjunct lecturer in music, so you can't blame me for still trying to talk! But you did give me an idea: I'm going to demand double what I've been paid for the next beta testing!
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
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Well, if curriculum vitae is going around, I was once a pro Trumpet, Piano and Guitar player, then spent about the middle third of my life as a Research Technologist in the field of Robotics at a major university, then performed basically the same as R&D as Chief Hardware Engineer for a private firm.
The PGMusic motto describes my entire life, though.
Basically I've always just been Having Fun.
--Mac
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,486
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Hi Wally, Sounds to me like your credit card company is trying to protect you. While this is annoying, it's also a good thing. Out of curiosity, what is your card type (Visa, American Express, etc.)? If I were you, I'd be ringing the card company and asking them why they wouldn't let you buy from PG Music. I'd be very interested to find out about their reasoning because I'd like to be prepared if ever this happens again. I'm pretty sure your credit card company would be happy for you to spend money. They'll co-operate  Regards, Noel P.S. Mac and Matt, now I see why you both know so much across so many areas!
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
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Credit Card Security these days often relies on heuristics to prevent losses.
That means that if your card rather suddenly out of the blue is used to make a purchase - and such purchase does not meet the heuristics curve of your "normal" card use, they may decline it unless and until they hear from YOU.
They most likely are just trying to prevent some baddie who may have just stolen your card from emptying out your credit limit, account balance or whatever.
Yeah, I know that if you call 'em in time you aren't responsible for the baddie's purchase, but think about the card company. They still gotta pay up for it. Happens enough times, their operating costs increase - and increased operating costs are always passed on to all customers in the form of raised rate percentages, service charges, etc.
--Mac
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Band-in-a-Box for Windows
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Joined: May 2007
Posts: 1,616
Expert
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Same problem here. Support told me the problem was fixed but now are not allowing downloads due to server saturation.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 15,944
PG Music Staff
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PG Music Staff
Joined: May 2000
Posts: 15,944 |
>> Although I haver credit card in hand I can't seem to purchase BiaB 2014.
Hi Wally,
Sorry to hear that you had that problem. We take credit cards from customers all over the world, and obviously lots of them are in the USA. This might have been some glitch between your bank and our credit card system - if so you might try an online order later today. Also, we take PayPal, and maybe that's an end-around the problem (if you have Paypal)
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: May 2007
Posts: 1,616
Expert
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Expert
Joined: May 2007
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Peter,
I assume you know of the problems some of us are having purchasing and downloading 2014. I tried for hours with my order being rejected as with Wally. I finally got my order through and now have been told the link(s) will not be available today due to server saturation.
Rachael
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Band-in-a-Box for Windows
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Joined: Nov 2013
Posts: 58
Enthusiast
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OP
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Joined: Nov 2013
Posts: 58 |
Hi Wally, Sounds to me like your credit card company is trying to protect you. While this is annoying, it's also a good thing. Out of curiosity, what is your card type (Visa, American Express, etc.)? If I were you, I'd be ringing the card company and asking them why they wouldn't let you buy from PG Music. I'd be very interested to find out about their reasoning because I'd like to be prepared if ever this happens again. I'm pretty sure your credit card company would be happy for you to spend money. They'll co-operate Regards, Noel P.S. Mac and Matt, now I see why you both know so much across so many areas! Hi Noel, We got back from our vacation traveling and I decided to give my CC company a jingle (Christmas spirit) and here is the what I found out. Me: I tried twice on 12/5/13 to order the software. Both times the WEB site came back saying there was an error and my credit card was refused. I double checked my numbers and no I did not have any spiked egg nog. :-) CC Company: We did not receive requests from PG Music to authorize any charges on 12/5/13. Me: Sounds like an issue with WEB site. Me: This morning I called PGM sales and placed the order verbally. I was told that the card was rejected. CC Company: We did receive the transaction but it was declined since the expiration date (month) was incorrect. Me: The expiration month is my birth month and even at my age I tend to remember it. Since the number the sales gal entered is one keypad away from the correct keypad, I'm assuming it was a typo. I travel around the world and am aware and appreciative of the security measures that credit card companies have in place. (CC Company questioned a $30K charge made in Egypt, while we were in Sweden) It appears that the root causes are a technical problem at the time with the WEB site and a sales person playing in the wrong key. (Been there, done that myself) Since we're introducing ourselves in this thread... Had a five piece Polka Band on the East Coast for 40 years. My main "gig" was as an Electronic Engineer designing Analog Integrated Circuits (silicon chips). 48 US Patents. Still have a consulting company that generates extra income for my musical toys, sorry I mean musical tools. :-) Wally G
Last edited by Wallyg; 12/06/13 04:01 PM.
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Joined: Oct 2008
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Hi Wally,
That's interesting information. I can see how a typo would lead to being declined. I wonder if that was Rachael's problem too?
Anyway, you're going to love 2014 when you eventually get it. It's incredible!
I see you have a very impressive resumé too!
All the best,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
Veteran
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My main "gig" was as an Electronic Engineer designing Analog Integrated Circuits (silicon chips). 48 US Patents.
Wally G And I gotta hunch I've put a lot of 'em to good use over the years... Salute! Oh, and thank you, sir. It made good money.  --Mac
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Band-in-a-Box for Windows
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Joined: Nov 2013
Posts: 58
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OP
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Hi Wally,
That's interesting information. I can see how a typo would lead to being declined. I wonder if that was Rachael's problem too?
Anyway, you're going to love 2014 when you eventually get it. It's incredible!
I see you have a very impressive resumé too!
All the best,
Noel
We'll we were going to go out for dinner tonight, but the freezing rain changed our plans. Our host (my cousin) agreed to cook dinner. While dinner was being cooked, I watched some of the 40 videos PG put up, and after I stopped drooling, I knew I had to have this now. I tried calling sales again. Forgettaboutit! The product is too successful and the operators are having problems keeping up. I tried ordering it online again and lo and behold...success! Welcome to "Funland"... Wally G
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 15,944
PG Music Staff
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PG Music Staff
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Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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My main "gig" was as an Electronic Engineer designing Analog Integrated Circuits (silicon chips). 48 US Patents.
Wally G Salute! Oh, and thank you, sir. It made good money. --Mac ...and Salute to you! The harder you work, the luckier you get. Wally G
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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No Peter. Thank you! Wally G
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Joined: Aug 2011
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Success is always the sweetest the last time around. Glad your order went through. Perhaps Rachel will soon be successfull.
Sorry if my earlier posting read like a resume. Sometimes I provide more background details than I need to.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
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Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
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Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
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There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
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Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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