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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.
Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive.
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Band-in-a-Box for Windows
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Joined: Apr 2007
Posts: 311
Journeyman
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Journeyman
Joined: Apr 2007
Posts: 311 |
Many people in the UK have written about avoiding Norton at all costs as it seems to cause all kinds of problems. For many years now I have simply used Microsoft Security Essentials as my antivirus system. It is free and directly available from MS and seems to run nice and efficiently in the background. I am sure other will chime in also about Norton.
Sorry to hear about your problems I am sure PG will sort you out. In your circumstances might be better to disengage from the internet when you are installing and disable any antivirus at that time.
If you do decide to uninstall Norton you will need to download a special tool from Norton to properly remove everything. You cannot operate two antivirus systems at the same time and if you don't remove all traces of Norton it will conflict with any other antivirus system you install.
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2
Newbie
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Newbie
Joined: Dec 2013
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I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.
Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive. Hello, Sorry for the trouble. That shouldn't happen! I am Vineeth and I am from the Norton Support team. Were you able to restore all the files from the Quarantine History? It would be great if you can submit the file to us at http://www.Norton.com/fp so we can review it and white list it? Let me know if you need any help! Thanks! Vineeth Norton Support
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 6,508
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Joined: Jul 2000
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Sheesh, these guys are giving me a bad name  (I'm older than Peter Norton, so I had the name first) I left Norton AV years ago when it bogged down my system, slowing it to a crawl and went with a competitor. I understand they have fixed that problem, but the competitor is working just fine so I see no need to go back. But I do use Norton Ghost to back up and image my hard drives. Notes
Bob "Notes" Norton  Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 5,278
Veteran
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Veteran
Joined: Jul 2000
Posts: 5,278 |
I jettisoned Norton a few years ago -> after some otherwise harmless sudden PC shutdown the product unexpectedly asked me for a new validation key. I had the choice of purchasing a new validation key - albeit the current key should have been valid for another half a year or so - or just turn to a different product ...
Martin
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
I received my hard drive in the the mail today and tried to install it on my desktop. Unfortunately, my overly vigilant Norton Antivirus software labelled all the installers as Trojan viruses and deleted them off the hard drive! Some we're stuck in quarantine, and one disappeared entirely (bandinabox_realband_setup.exe). Guess I'll need to wait until tomorrow to ask PGMusic for another copy of that setup file.
Meanwhile, beware BIAB users! Disable Norton before installing, or you too may wind up with a neutered installation hard drive. Hello, Sorry for the trouble. That shouldn't happen! I am Vineeth and I am from the Norton Support team. Were you able to restore all the files from the Quarantine History? It would be great if you can submit the file to us at http://www.Norton.com/fp so we can review it and white list it? Let me know if you need any help! Thanks! Vineeth Norton Support Wow, I certainly didn't expect Symantec to respond to this post. That was quick! I didn't mean for this to turn into a Norton bashing session. I actually like Norton (that's why I use it). It has saved my bacon a few times. In this case, Norton wasn't shy about deleting files directly off my shiny new hard drive (yes, the new ones are shiny). Some of the files were in the quarantine, but not all. When I get my files restored, I will submit them to Symantec for review so others don't have the same problem. Maybe PGMusic already did, but if not, I will politely suggest that PGMusic should be submitting these files to the various AV software vendors prior to release.
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Band-in-a-Box for Windows
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Joined: Dec 2005
Posts: 493
Journeyman
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Journeyman
Joined: Dec 2005
Posts: 493 |
You should be able to download the files from the PGM site if you can't recover them from the hdd.
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
You should be able to download the files from the PGM site if you can't recover them from the hdd. Where? Link? I emailed pgmusic support yesterday but so far have heard nothing. Hard drive is pretty useless without installation files.
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,606
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Veteran
Joined: Jul 2000
Posts: 27,606 |
FYI, the file you seek is 341 Megabytes. Not huge to send, but standard email won't work.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
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Veteran
Joined: May 2000
Posts: 38,502 |
Where? Link? I emailed pgmusic support yesterday but so far have heard nothing. Hard drive is pretty useless without installation files.
Maybe you did not check "email delivery" option when ordering? If you don't hear from support reply to your email, don't hesitate to contact pgmusic Sales more directly, either thru one of the tollfree hotlines listed on the main page that may work for where you are located, or via chat. Repeat email, too, with a new one, just in case. I'm sure that the fine and honest good folks at PG music will get you straightened out, likely will send you a link to a download. --Mac
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
Hi Mac, yes I have the links from email delivery, but the setup files are different on email vs hard drive. I have no doubt PGmusic is currently overwhelmed with tech support and will eventually get back to me.
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2
Newbie
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Newbie
Joined: Dec 2013
Posts: 2 |
[
Wow, I certainly didn't expect Symantec to respond to this post. That was quick!
I didn't mean for this to turn into a Norton bashing session. I actually like Norton (that's why I use it). It has saved my bacon a few times.
In this case, Norton wasn't shy about deleting files directly off my shiny new hard drive (yes, the new ones are shiny). Some of the files were in the quarantine, but not all. When I get my files restored, I will submit them to Symantec for review so others don't have the same problem. Maybe PGMusic already did, but if not, I will politely suggest that PGMusic should be submitting these files to the various AV software vendors prior to release. [/quote]
That would be great! Thank you!
Vineeth
Norton Support
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Band-in-a-Box for Windows
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Joined: Dec 2012
Posts: 444
Journeyman
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Journeyman
Joined: Dec 2012
Posts: 444 |
For many years now I have simply used Microsoft Security Essentials as my antivirus system. Same here. I fix computers for a living and can't tell you the amount of customers I have persuaded to switch and save money. Sure Norton and others like it "MAY" protect you more in certain conditions, "MAY". But I've seen much adware and malware get onto computers and the big boy securities ignore it. subscription security cost money every year and slows your computer down, adds lag which personally I hate. The amount of people who complain about their computers running slow and most times it's their security doing it. Most people I see buy budget computers which have poor performing CPU's so the Nortons of this world do a very good job at making things busy which leaves the computer sluggish - CPU over load. I used to use AVG free but now found it terrible! Microsoft Security Essentials is good.
Last edited by PaulH; 12/11/13 03:25 PM.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 22,645
Veteran
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Veteran
Joined: May 2000
Posts: 22,645 |
In your situation, I'd contact PG support via phone.
They can tell you which file(s) you need to download and install.
You may need the 'program' download and installing everything on that may give you everything you need (even if it re-installs some parts over the existing).
I'm guessing this is an easy fix, just need to reach out to them for help. I'd use phone, remembering they are west coast Canada as far as time zone.
Last edited by rharv; 12/11/13 05:20 PM.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Band-in-a-Box for Windows
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Joined: Jan 2006
Posts: 350
Journeyman
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Journeyman
Joined: Jan 2006
Posts: 350 |
Geez---Ya think this issue should be posted as an alert on the website?
DON'T PANIC!
I had absolutely nothing left in any of the folders on my USB drive after a full install and the files that were appearing in the root directory "Could Not Be Found." Then I rebooted the computer and everything reappeared on the USB drive and behaved normally.
Paj
8^}
Is the Bonus 12-Pak installing all of the Bonus 6-Pak files? A 101-riffs file from the 6-Pak didn't seem to install.
Last edited by Paj; 12/11/13 10:01 PM.
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Band-in-a-Box for Windows
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Joined: Sep 2011
Posts: 30
Enthusiast
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OP
Enthusiast
Joined: Sep 2011
Posts: 30 |
All is good. Thank you PGMusic for coming to my rescue! I received a Dropbox link from PGMusic today that had the missing setup files. Most of the time, Norton AV will put a suspicious file in quarantine. However, some of the installation files are big (hundreds of MB) so it outright deleted the large ones. Unfortunately, the installation files on the hard drive are different than the downloadable ones I received links to on the day I purchased, so I was stuck until I received the Dropbox link. I've submitted the files to Symantec so hopefully no one else encounters this issue. At least until BIAB 2014.5...
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 6,508
Veteran
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Veteran
Joined: Jul 2000
Posts: 6,508 |
PG Music has always had great customer support.
When I used Norton AV, they always had very good customer support.
Customer support is essential in an any business, and especially software.
Reports of both good and bad support are always appreciated.
Thanks for the feedback.
Bob
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!
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Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
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Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
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With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
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- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
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- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
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Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
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