The Soundblaster reference is old and referred to an aftermarket soundcard that was made by Creative. At one time it was very popular.

Your USB soundcard should work fine, if you simply do what Support said, ignore the Soundblaster part and keep on past it, see if your USB doesn't work to record a test audio track, it should, if it doesn't, likely an internal setting in the usb device's control panel, this is the place to get help on that if it happens.


--Mac