That's interesting feedback Bernard

FAQ item number 41 on this page states:

41. Can I purchase a complete User's Guide for my program?
"A complete User's Guide is included with any first-time purchase of Band-in-a-Box, PowerTracks Pro Audio, and most other products. If you lose or damage your manual, you can purchase a replacement manual for $10 US plus shipping. Full PDF manuals for Band-in-a-Box, RealBand, and PowerTracks are also included with each of those programs."

So this slightly contradicts what you've been told. Maybe it's worth going back to the support team at PGM and seeking further clarification.

Hope this helps

Regards
Trevor


BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones