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I am having a bad experience with an order delivery from www.Sweetwater.com. I hope it yet works out, but is there something I should have known about these folks before I place the order and paid.
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I think that Sweetwater is possibly the best online retailer for musical gear today. Your problem is probably an anomaly. Hope it works out satisfactorily.
Regards,
Bob
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My experience with Sweetwater has always been superb for more than a decade. I don't have any reservations whatever.
Dan, you should have a "personal Sweetwater sales person" or some such assigned to you. If you don't yet and want one, call mine: Dan VanAmerongen at ext. 1253. Another Dan!
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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High praise for a group which is pretty screwed up this morning. I am still going back and forth with them. They seem greatly confused!!!
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OK, all is now good. Must just be Mondays...
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I've never had an issue with them. I've dealt with the same salesperson for over 20 years. His name is Michael Eads.
Care to share the details of the issue?
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OK, all is now good. Must just be Mondays... Only made few purchases, but everything worked great. Methinks your quote is right on.
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Lots of tornados recently. Maybe that affected shipments in your region?
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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So I believe all is now right with the world. I spoke at length with Chris my service rep. He explained they simply just did not know who I was. Really. When my name hit their system this weekend with a purchase they had not seen it in so many years that it got sent to a "live review required list". So they could not do anything until this morning. Then my email account caused some problems. Just when I was really working up a head of steam (after my first post here), Chris called me on my cell phone. How he got the number I can't figure. But now that they know who I am (hehe) all has been worked out.
But the really interesting thing is what I bought. It is my birthday present to myself. I will share more on that in another thread.
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"But the really interesting thing is what I bought. It is my birthday present to myself. I will share more on that in another thread." NOTFAIRNOTFAIRNOTFAIR!What did you buy??????? 
Last edited by 90 dB; 04/29/14 03:04 AM. Reason: Barbados Rum
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Hehe. If you have followed any of my prior threads over the past week or two here in the forum you will see what I was eyeing. So I pulled the trigger this weekend. My prior thread honestly did not ever get a single response. I dropped the same tread into the Reaper Forum and had two days of lively conversations with dozens of folks weighing in. We really have became very sleepy over here, but hey, it is what it is. I think we are all old.  But, I will do what I can to wake folks up. Heck, we are supposed to be having fun.... 
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I bought a reso guitar and a bunch of software from them this past Christmas. I have never had such a great experience online before! I got to choose my guitar by S/N and photos online before placing the order. the ordering was simple and I was able to download my software right away. the guitar arrived a few days later packaged beautifully and set up ready to play! when I order gear online I will only buy from Sweetwater if they sell what I am looking for!
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I have never had an issue with these guys or for that matter Musicians friend and American Music Supply. Guess I have been very lucky.
Later,
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Jazzmandan,
Right on you will really enjoy this purchase.....you rascal.
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The best part of using Sweetwater is the candies in the box.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Matt, I got such a kick out of that! I probably told more folks about the candy than I did the guitar!
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"But the really interesting thing is what I bought. It is my birthday present to myself. I will share more on that in another thread." NOTFAIRNOTFAIRNOTFAIR!What did you but??????? zackly...
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I have never had an issue with these guys or for that matter Musicians friend and American Music Supply. Guess I have been very lucky.
Later, Again we strike a similar chord my brother! I have never had any problems from them either. Sweetwater is my number one place to shop but I have purchased from the other two also.
Life is short so make sure you spend as much time as possible on the Internet arguing with strangers.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Software is getting harder and harder to purchase. EZD2 it is and what a mess it is turning into. This is now day 3 trying to get the "instant download" of the EZD1, so I can get the free upgrade to EZD2 when it releases next week.
Sweetwater is doing there part, so I don't fault them here. But Toontracks, in the middle of what they have claimed is a "game changing" release, has decided to update their website. So pages no longer exist! Specifically the page to register the software. So it is turning into a real process.
Last edited by jazzmandan; 04/29/14 06:22 AM.
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Ask sales and support questions about Band-in-a-Box using natural language.
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