|
Log in to post
|
Print Thread |
|
|
|
|
|
Off-Topic
|
Joined: Dec 2002
Posts: 12,903
Veteran
|
OP
Veteran
Joined: Dec 2002
Posts: 12,903 |
I am having a bad experience with an order delivery from www.Sweetwater.com. I hope it yet works out, but is there something I should have known about these folks before I place the order and paid.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Apr 2010
Posts: 5,139
Veteran
|
|
Veteran
Joined: Apr 2010
Posts: 5,139 |
I think that Sweetwater is possibly the best online retailer for musical gear today. Your problem is probably an anomaly. Hope it works out satisfactorily.
Regards,
Bob
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jul 2000
Posts: 27,512
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,512 |
My experience with Sweetwater has always been superb for more than a decade. I don't have any reservations whatever.
Dan, you should have a "personal Sweetwater sales person" or some such assigned to you. If you don't yet and want one, call mine: Dan VanAmerongen at ext. 1253. Another Dan!
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2002
Posts: 12,903
Veteran
|
|
OP
Veteran
Joined: Dec 2002
Posts: 12,903 |
High praise for a group which is pretty screwed up this morning. I am still going back and forth with them. They seem greatly confused!!!
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2002
Posts: 12,903
Veteran
|
|
OP
Veteran
Joined: Dec 2002
Posts: 12,903 |
OK, all is now good. Must just be Mondays...
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jan 2002
Posts: 7,913
Veteran
|
|
Veteran
Joined: Jan 2002
Posts: 7,913 |
I've never had an issue with them. I've dealt with the same salesperson for over 20 years. His name is Michael Eads.
Care to share the details of the issue?
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2005
Posts: 4,047
Veteran
|
|
Veteran
Joined: Dec 2005
Posts: 4,047 |
OK, all is now good. Must just be Mondays... Only made few purchases, but everything worked great. Methinks your quote is right on.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jul 2000
Posts: 27,512
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,512 |
Lots of tornados recently. Maybe that affected shipments in your region?
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2002
Posts: 12,903
Veteran
|
|
OP
Veteran
Joined: Dec 2002
Posts: 12,903 |
So I believe all is now right with the world. I spoke at length with Chris my service rep. He explained they simply just did not know who I was. Really. When my name hit their system this weekend with a purchase they had not seen it in so many years that it got sent to a "live review required list". So they could not do anything until this morning. Then my email account caused some problems. Just when I was really working up a head of steam (after my first post here), Chris called me on my cell phone. How he got the number I can't figure. But now that they know who I am (hehe) all has been worked out.
But the really interesting thing is what I bought. It is my birthday present to myself. I will share more on that in another thread.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Apr 2010
Posts: 5,139
Veteran
|
|
Veteran
Joined: Apr 2010
Posts: 5,139 |
"But the really interesting thing is what I bought. It is my birthday present to myself. I will share more on that in another thread." NOTFAIRNOTFAIRNOTFAIR!What did you buy??????? 
Last edited by 90 dB; 04/29/14 03:04 AM. Reason: Barbados Rum
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2002
Posts: 12,903
Veteran
|
|
OP
Veteran
Joined: Dec 2002
Posts: 12,903 |
Hehe. If you have followed any of my prior threads over the past week or two here in the forum you will see what I was eyeing. So I pulled the trigger this weekend. My prior thread honestly did not ever get a single response. I dropped the same tread into the Reaper Forum and had two days of lively conversations with dozens of folks weighing in. We really have became very sleepy over here, but hey, it is what it is. I think we are all old.  But, I will do what I can to wake folks up. Heck, we are supposed to be having fun.... 
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jun 2012
Posts: 3,891
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 3,891 |
I bought a reso guitar and a bunch of software from them this past Christmas. I have never had such a great experience online before! I got to choose my guitar by S/N and photos online before placing the order. the ordering was simple and I was able to download my software right away. the guitar arrived a few days later packaged beautifully and set up ready to play! when I order gear online I will only buy from Sweetwater if they sell what I am looking for!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Mar 2004
Posts: 6,722
Veteran
|
|
Veteran
Joined: Mar 2004
Posts: 6,722 |
I have never had an issue with these guys or for that matter Musicians friend and American Music Supply. Guess I have been very lucky.
Later,
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2005
Posts: 4,047
Veteran
|
|
Veteran
Joined: Dec 2005
Posts: 4,047 |
Jazzmandan,
Right on you will really enjoy this purchase.....you rascal.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jul 2000
Posts: 27,512
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,512 |
The best part of using Sweetwater is the candies in the box.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jun 2012
Posts: 3,891
Veteran
|
|
Veteran
Joined: Jun 2012
Posts: 3,891 |
Matt, I got such a kick out of that! I probably told more folks about the candy than I did the guitar!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jan 2002
Posts: 7,913
Veteran
|
|
Veteran
Joined: Jan 2002
Posts: 7,913 |
"But the really interesting thing is what I bought. It is my birthday present to myself. I will share more on that in another thread." NOTFAIRNOTFAIRNOTFAIR!What did you but??????? zackly...
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Apr 2010
Posts: 5,139
Veteran
|
|
Veteran
Joined: Apr 2010
Posts: 5,139 |
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2003
Posts: 24,567
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 24,567 |
I have never had an issue with these guys or for that matter Musicians friend and American Music Supply. Guess I have been very lucky.
Later, Again we strike a similar chord my brother! I have never had any problems from them either. Sweetwater is my number one place to shop but I have purchased from the other two also.
Back in my day the only time we started panic buying was when the bartender shouted "last call"!
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2002
Posts: 12,903
Veteran
|
|
OP
Veteran
Joined: Dec 2002
Posts: 12,903 |
Software is getting harder and harder to purchase. EZD2 it is and what a mess it is turning into. This is now day 3 trying to get the "instant download" of the EZD1, so I can get the free upgrade to EZD2 when it releases next week.
Sweetwater is doing there part, so I don't fault them here. But Toontracks, in the middle of what they have claimed is a "game changing" release, has decided to update their website. So pages no longer exist! Specifically the page to register the software. So it is turning into a real process.
Last edited by jazzmandan; 04/29/14 06:22 AM.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Update to Build 10 of RealBand® 2026 for Windows®!
If you're already using RealBand 2026 for Windows, download build 10 to get all the latest additions and enhancements.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
PowerTracks Pro 2026 for Windows is Here!
PowerTracks 2026 is here—bringing powerful new enhancements designed to make your production workflow faster, smoother, and more intuitive than ever.
The enhanced Mixer now shows Track Type and Instrument icons for instant track recognition, while a new grid option simplifies editing views. Non-floating windows adopt a modern title bar style, replacing the legacy blue bar.
The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
Get started today—first-time packages start at just $49.
Already using PowerTracks Pro Audio? Upgrade for as little as $29 and enjoy the latest improvements!
Order now!
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics86,085
Posts799,946
Members40,030
| |
Most Online44,367
Mar 4th, 2026
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean