If you already haven't and waiting for a reply, why don't you contact the support team from:

http://www.toontrack.com/faq/

(There is a support contact button giving you a form to fill in near the bottom of each of the FAQs.)

Guido


Desktop; i7-2600k, 8 GB mem., Win 10 Pro, BIAB 2017; RB 2017 - latest build
Laptop: i5-2410M, 4 GB mem, Win 10 Pro, BIAB 2017; RB 2017 - latest build