I received an e-mail today from Kent and followed his suggestions.

If you want to reinstall, you can get the links by logging into your account on our website and going to "My Products".

The program used to read Help files is part of Windows, not Band-in-a-Box though so I'd recommend making sure that you can search for words in other programs' Help files before trying the reinstall.

Another thing to try first would be to reinstall the build 414 patch (even if you already have that build). This is because the update patches include a copy of the Help file so if it's corrupted at all, installing the patch has a good chance of fixing it.


The first thing I did was download and reinstall the 414 patch. I still had the issue in Help \ Index \ Index. I should add that searching in other Windows programs do not have the issue I described in previous posts (in this thread).

I then downloaded and installed BIAB 15 with the same results. I then went back and reinstalled the 414 patch. I have the same issue, nothing as changed.

I didn't uninstall BIAB, I simply reinstalled over previous installs.

I'm willing to try more suggestions ... and I am also willing not to use Help \ Index \ Index to look up anything; I'll just use Help \ Index \ Search.

Any thoughts? Thanks in advance ... DH

Dave Horne - The Netherlands
http://members.home.nl/davehorne/

Band-in-a-Box 2015 MegaPAK Upgrade with RealBand