JoeUncool said :)) deleting INTRFACE.BBW and factory reset does not solve the problem.

Joecool,
I note from your other forum post that yours is a different issue than described in this thread. You are talking about having no buttons period, whereas this thread is about losing just custom buttons. I think your issue is from running the German version of BB, and I've described how to fix it in that thread.

Please note that " factory reset" IS the problem that creates this problem, so that when I see your statement appending "and factory reset" to the fixing instructions, perhaps that is the issue.

I will repeat the instruction to fix it.
1 . When bbw is not running, erase intrface.bbw (in BB folder)
(Do not use the return to factory settings at any time within BB)

2. (Non English versions only) If using a non English version of BB, if #1 doesn't fix it, while BB is not running, change language.ini text file to say language=English and save it, and then run program. Don't delete language.ini, edit it as described in previous sentence.

As mentioned, we will have a patch on Monday for this, (so it auto-fixes and doesn't occur again) so just avoid that return to factory settings over this weekend (dec 3/4) and if you have the issue, fix it with item #1 above,

Have Fun!
Peter Gannon
PG Music Inc.