Originally Posted By: Rich59

Lastly if the usb drive becomes defective will I be able to replace it or downoald BIAB at no charge?


Hi Rich,

The hard drives are covered by a one-year warranty, so if it fails within that year, we'll replace it for free. If it fails after a year, or if it stops working because it was dropped or not ejected before disconnecting, we'll replace it for the cost of the drive ($50) plus shipping, or you can download the software for free.

Though lots of users choose to run Band-in-a-Box directly from the UltraPAK hard drive, if you have enough space to install Band-in-a-Box to your internal drive, or another hard drive, I'd highly recommend doing that instead, so nothing happens to the original.

Thanks
Kent
PG Music