Hi johnmusic,

*If you recently did the electronic delivery download or DVD install, and not the USB drive, you *may* need to do a Drive Clean and then defrag your hard drive in order to put all those RealTracks in a more contiguous data on the disk. Don't believe Windows' when it reports that you may not have to defrag at this time -- they were not even thinking about streaming audio files when they wrote that piece of code. Freespace on the hard drive can also be an issue, we should keep about 10-15% of the drive empty at all times, because the Temp files space is necessary.

If, after a defrag, the problem persists, you can report it directly to support@pgmusic.com via email. Be sure to do this in "bullet" fashion as a step-by-step description to make it easier for support to sort out.


--Mac

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