If you've already tried the reconnect procedure, plus a different computer and still no joy, I'm afraid your only recourse is to send the unit back to PGMusic for repair or replacement.

Be sure to first contact PGMusic Sales and get return authorization info as well as find out how they would want to handle this, don't just send them a package without first talking with them about it.

Yeah, I know, you are across the ocean...


--Mac

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