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Band-in-a-Box for Windows
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Joined: Nov 2003
Posts: 143
Apprentice
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OP
Apprentice
Joined: Nov 2003
Posts: 143 |
Two day ago I received the Biab 2010 UltraPlusPack USB device. It worked fine till now. It is no longer recognized by my computer. Neither by my second computer. Both XP destops. I am using the usb ports at the back, including the red usb connector of the kabel. I checked the internal connection of the device as described in the forum by Mac at 14 December. The problem is still there. I also checked the usb controllers status in the device manager. They are OK. Other devices are still working fine. I am very unhappy with this situation and I hope the device is not broken. Please help.
Thanks,
Jan R.
piano: Hammond Skx Pro
guitar: Ibanez LGB30
guitar amp: Boss Katana 50 MKII
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
Veteran
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Veteran
Joined: May 2000
Posts: 38,502 |
If you've already tried the reconnect procedure, plus a different computer and still no joy, I'm afraid your only recourse is to send the unit back to PGMusic for repair or replacement.
Be sure to first contact PGMusic Sales and get return authorization info as well as find out how they would want to handle this, don't just send them a package without first talking with them about it.
Yeah, I know, you are across the ocean...
--Mac
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Band-in-a-Box for Windows
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Joined: Dec 2002
Posts: 12,810
Veteran
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Veteran
Joined: Dec 2002
Posts: 12,810 |
One shot, Are you using a Dual USB cable? Are you using the correct USB connector on the Cable? If you don't use both connectors then only one is the correct one. 
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 38,502
Veteran
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Veteran
Joined: May 2000
Posts: 38,502 |
Quote:
I am using the usb ports at the back, including the red usb connector of the kabel.
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Band-in-a-Box for Windows
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Joined: Dec 2002
Posts: 12,810
Veteran
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Veteran
Joined: Dec 2002
Posts: 12,810 |
Quote:
Quote:
I am using the usb ports at the back, including the red usb connector of the kabel.
Just to clarify.
Red is OK is you are using two USB ports on the computer, otherwise only the black will work if a single USB on the back of computer. It was all pretty well explained and illustrated on the card which come with the box.
Good Luck
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Band-in-a-Box for Windows
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Joined: Nov 2003
Posts: 143
Apprentice
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OP
Apprentice
Joined: Nov 2003
Posts: 143 |
Thank you all for your reply. I think I know what caused this problem. I tried to copy the data from the usb device to a powered 3,5" usb drive. The same Biab 2009,5 was installed on. During the copy process I left the room. After two hours I came back and noticed the copy popup screen was closed. So, I assumed the copy process was completed. I disconnected the 2,5" device. Now I checked the event viewer. During the copy process the power of the 2,5" device went down. Strange there was no error message on the screen I that moment. This is what I did so far: I deleted the drivers from the usb host controllers, rebooted the PC (all usb drivers were installed again), connected the 2,5" device. Result: it was recognized again. The next step is to copy all data to the 3,5" usb device. I hope the process will now complete without issues.
Thanks,
Jan R.
piano: Hammond Skx Pro
guitar: Ibanez LGB30
guitar amp: Boss Katana 50 MKII
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,477
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,477 |
Good thinking to check the event log.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Nov 2003
Posts: 143
Apprentice
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OP
Apprentice
Joined: Nov 2003
Posts: 143 |
Just for your information: the copy process from the 2,5" usb drive to the 3,5" usb drive is successfully completed. However, the 2,5" drive is now recognized by the usb port at front only. So, I still have some work to do.
Thanks,
Jan R.
piano: Hammond Skx Pro
guitar: Ibanez LGB30
guitar amp: Boss Katana 50 MKII
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Band-in-a-Box for Windows
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Joined: Aug 2007
Posts: 674
Journeyman
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Journeyman
Joined: Aug 2007
Posts: 674 |
My USB drive quit working as well. I had it plugged into 2 USB ports in the back of the machine, but I moved my machine and accidentally disconnected the ports (the drive was caught on the edge of the desk and pulled the plugs out when I moved the computer). now my USB drive is no longer being recognized by windows. I even tried it on my wife's computer and nothing. there was a post here somewhere about using the "remove USB device safely" somewhere and I think that's probably what happened to mine.
I called PG music and they graciously offered a replacement, sent an email with directions on how to send it back and now I've sent it back and am patiently waiting on the replacement. PG music customer service is top notch!
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
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Happy New Year!
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Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
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