FYI when I was trying to fix this;
1. Installed RB again over the existing version, no change.
2. Deleted existing version and made a fresh install, no change.

Under the current climate I wouldn't expect much from PGM support, but that aside, I have found their response to be somewhat patchy. I'm still waiting for help with an issue I raised in November 2019, but received great help when I had difficulty logging into the forum after the Windows Recovery.

You'll probably get good advice from the resident gurus on this forum.

Good luck
Vintage