Does windows scanner and camera wizard see the camera? That's the big question. Uninstall the bloatware, then plug in the camera. It may still appear in Windows Explorer or be found by Windows as a device to load without all the bloatware. I have had this happen, just might be lucky.

Also, does the camera have chip and do you have a card reader?
Our Canon's pictures can be downloaded by using the chip in the reader, even though USB does not connect on a couple machines here.

I do not work here, but the benefits are still awesome
Make your sound your own!